Serialization Data Exchange Application Specialist Resume

SUMMARY

Talented Application Technologist with a proven record of achievement, highly driven and skilled professional with over ten years of experience. A dynamic and proactive collaborator with a particular emphasis on end - user service and a demonstrated track record of supporting critical business operations.
Technical Lead on SharePoint projects
Administer and manage SharePoint services, document libraries and site collections
Manage and support SharePoint governance and generate site statistics for site performance and usage
Built and deployed SharePoint applications using SharePoint Designer
3 years of training end-users on SharePoint functionality

AREAS OF EXPERTISE

Client Service Specialist
Technology Solutions
Leading Transformation
Project Management
Expense Reduction
Process Improvements
Team Leadership & Motivation
Technological Adviser
Designer & Implementation

TECHNICAL SKILLS

Business Applications: SharePoint 2010, B-Pack (e-Procurement), Microsoft CRM Dynamics

Databases: Microsoft SQL Server 2000, 2005, 2008R2, 2012

Operating Systems: Windows server 2000, 2003 and 2008, MAC, Linux

Web/Application Servers: IIS, Tomcat, Oracle WebLogic, Active Directory

Applications/Software: SharePoint, Systech Guardian and Citadel, Pilgrim Quality, OpenText Document Management System, Cloud-based B-Pack (eProcurement) and Cloud-based TraceLink

Language/Scripting: ColdFusion, HTML, SQL, VB, Powershell

Tools: ITIL, MS-Office Suite, SharePoint Designer, MS-Project, MS-Visio, Adobe Apps

Help Desk Application: LanDesk, TrackIt, FreshDesk

PROFESSIONAL EXPERIENCE

Confidential

Serialization Data Exchange Application Specialist

Responsibilities:

Organized and facilitated application installations and configurations, and developed training materials provided to every user to promote optimal end use, as well as supported third-party Track and Trace serialized systems, and specification documents.
Built and support the Intranet Site on SharePoint, all SQL Server databases, and Disaster Recovery and High Availability, along with creating Standard Operating Procedures with Good Document Practices.
Administering all SQL Server databases including Disaster Recovery and High Availability.

Confidential, Conshohocken, PA

Application Technologist

Responsibilities:

Oversaw complex projects, decreased downtime, hyper supported after go-live, ensured adherence to all Helpdesk procedures, and improved quality service and satisfaction with new procedures.
Followed projects through the life-cycle to attain all targets, monitored tickets, decreased incident times, integrated learning strategies to positively change technological landscape.
Designed and built SharePoint Workflows to meet HR requirements for on-boarding and off-boarding, as well as intranet and extranet collaboration applications, additionally Database Disaster Recovery Plan for all SQL databases, liaised as prime technical contact for vendor management, and introduced Standard Operation Procedures and technical instructions.

Confidential

Application Technologist Principal

Responsibilities:

Functioned as technical resource to IT department, end-users and management of vendor relationships to define and optimize application performance to maximize the application availability, as well as solely maintained and delivered 24/7 production support for mission-critical quality applications.
Functioned with absolute integrity and security of data, facilitated winning solutions, risk identification to uncover rewards, and related with external vendors on technical matters to build cross organizational partnerships. Followed data logs, change management processes, and scrutinized all details.

Confidential, Framingham, MA

Application Technologist Senior

Responsibilities:

Conceptualized, developed and maintained vital documentation for installation and troubleshooting procedures, requested to function as Primary Application Administrator and Technical Resource to IT department and end users. Configured and gave continuous support for client and server issues.
Gathered data, evaluated, and offered problem solutions, compiled standard change log, change management processes, and received technical concern resolution requests.

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