Service Desk Supervisor/SYSTEM ENGINEER Resume

TECHNICAL SKILLS

Technology Expertise: Server 2003, 2008, 2012, Exchange 2008, 2010, 2013, BES, ESXI 4, 5, 6, VMware, Vsphere, Citrix, Citrix Receiver, Xenapp, Barracuda SSL VPN, Anyconnect, Cisco VPN, Active Directory, OKTA, RSA, Asigra Enterprise Backup, Symantec Backup Executive 2010, 2012, 2016, Unitrend Backup Solutions, Orion / Solar Winds, HP SIM, ILO, IDRAC, Bloomberg & Bloomberg anywhere applications, Microsoft Access, Microsoft Office 2010 - 2013, Office 365, AppRiver, Protected Trust.

PROFESSIONAL EXPERIENCE

Service Desk Supervisor/SYSTEM ENGINEER

Confidential

Responsibilities:

Execute proactive and reactive network surveillance, troubleshooting, trouble tracking, notification, escalation, coordination and restoration of service affecting or potentially service affecting network events and or issues
Responsible for overseeing all after hour HFB (Hedge Fund-in a Box) monitoring and or servicing to minimize any potential impact of service to clients. Monitoring and enforcing 87% first call resolution initiative.

System Administrator / IT Manager

Confidential

Responsibilities:

Zimbra collaborative suite with outlook client support. OTRS helpdesk system.
Blackberry, Windows mobile support. Cisco IP Phone configuration and support.
Limited Linux Knopplix, kubuntu, lamp server support. Pc maintenance and repair. Hypervisor trouble shooting.

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