SKILLS:

• Microsoft Office Suite 2010 (Word, Excel, Power Point, Outlook, Publisher, Access, One Note)
• Windows Server Integration (XP, 2003, 2007)
• Adobe Reader 9 & Adobe InDesign
• Troubleshooting/solving problems using technical manual

EXPERIENCE HISTORY:

Confidential, Linthicum Heights, MD

IT Helpdesk Support

Responsibilities:

• Take calls and emails from Confidential Network clients and document issues regarding PeopleSoft application.
• Document issues in OPAS Remedy, research issue with technical team and return calls to clients with solutions to close out tickets
• Report escalating issues to team lead and management with accurate documentation detailing issues with follow - up as needed.
• Direct clients through PeopleSoft software with the help of PeopleSoft Expert through application.
• Provide one-on-one end user problem resolution over the phone for medical personal to resolve hard and software and application issues.
• Created tickets for end user issues of hardware/software and application to document to IT department.

Confidential, Ellicott City, MD

Administrative Assistant

Responsibilities:

• Managed day to day operation performing administrative support utilizing a variety of software.
• Prepare confidential correspondence, take and transcribes dictation, create memos, flyers and reports.
• Maintain schedule/calendar of Senior Management.
• Performed bookkeeping by maintaining daily ledger, preparation of financial vouchers, maintain accounts receivables/payables and post to daily ledger of incoming checks.
• Exchange back- up server for office, change out server.
• Maintain and update website, create new accounts with password protection.
• Maintain website determine server problems; update web pages, create new pages and new web accounts with password.

Confidential, Baltimore, MD

Contractor

Responsibilities:

• Verify customer registration with event and hotel.
• Resolve customer complaints and answer questions about event.
• Great and register customer for event.
• Verify customer registration of event by entering customer’s demographic and billing information during check in.
• Process payments and/or collect balance due.
• Provide customer with information and location of event.

Confidential, St., Baltimore, MD

Administrative Assistant

Responsibilities:

• Managed administrative operations for 50+ person contracting office.
• Received, reviewed and typed correspondence, emails and outgoing mail.
• Received calls, visitors and responded to inquiries and made referrals.
• Managed appointment and meeting schedule.

Confidential, Baltimore, MD

Contractor

Responsibilities:

• Established confidential electronic file system for all correspondence and incoming faxes, created a history of staff and eliminated excess paper for chance of exposing sensitive data
• Managed customer requests, computed orders via fax and data entry system to transmit to corporate office during trade show

Confidential, Baltimore, MD

Supervisor Testing &Counseling & Referrals

Responsibilities:

• Supervised and trained Counseling, Testing and Referral (CTR) team of 25 in establishing goals and objectives for process monitoring.
• Scheduled onsite/offsite testing of Confidential ’s mobile van for different venues and testing sites.
• Processed and evaluated client’s medical charts and assign pharmacy and medical assistance, while I compiled facts and data via telephone and mail for continuation of medical care.
• Provided assurance of CTR (Counseling and Testing) compliance by meeting with collaborators or a regular basis to ensure testing, counseling and analysis results are reported properly.

Confidential, Baltimore, MD

Development &Volunteer Coordinator

Responsibilities:

• Created itemized budgets for each event to match reported expenditures against budget while developing reports for all assigned events.
• Maintain project timelines, while creating status report with regular communication to staff, volunteers, board of directors and committee members.
• Coordinated conferences, presentations, speaking engagements to local broadcasting and print media to publicize organization and upcoming events and to recruit volunteer
• Screened, interviewed and recruited volunteers and staff for various committees/events for appropriate placement throughout organization maintained a comprehensive list of volunteers.

Confidential

Administrative Assistant

Responsibilities:

• Provided administrative support to the Directors of Clinical Services, Legal Services along with Medical Clinic Supervisor while maintaining their calendars. Sat in on interviews of new staff.
• Maintained employee resumes, personnel files, time/attendance records and year end vacation data, benefit packages.

Confidential, Baltimore, MD

Contractor

Responsibilities:

• Provided administrative support as a contractor to many organizations where I performed the clerical duties of transcription, receptionist and scheduler.
• Provided diversified duties such as personnel, budget preparations, time and attendance, while demonstrating the ability to prioritize multiple tasks, meet deadlines, and provide quality service.

Confidential, Baltimore, Maryland

Sr. Administrative Assistant

Responsibilities:

• Arranged domestic and international travel with the assistance of onsite travel agency.
• Coordinate conferences and seminars with management and staff.
• Prepare payroll, budget reports and credit reports, repairs, supplies and monthly expenditures.
• Prepare monthly and weekly minutes for director and manager's meetings, create charts, graphs and PowerPoint Presentations.