Support Desk Resume

SUMMARY:

To secure a position where I could deploy my creative and interpersonal skills to create a far - reaching change in ideas that will be tailored to meet my employer's expectation.

SKILL:

Strong oral and written communication skills
Very good analytic thinking, planning and solving problems effectively in a large size, complex working environment
Excellent in multitasking
Technical and technological skills
Well organised and sound in documentation
Effective listening ability
System maintenance
Highly motivated
Study wide to tackle challenges on the job
Open to existing and new technologies

TECHNICAL SKILLS:

Proficient in: Microsoft Applications - Word, Excel, PowerPoint, etc

A very strong: MS-Dos, Windows 98, Windows ME, Windows 2000 (Professional), XP (Home & Professional), Vista (Home Premium), Windows Mobile 6 & Windows Mobile 6.5 background.

WORK EXPERIENCE:

Support Desk

Confidential

Responsibilities:

Software installation and maintenance on remote desktop
Respond to technical issues as they arise by documenting incident details, responding to requests, forwarding to appropriate department(s)/unit(s), and resolving incidents.
Provide continuous status information in a professional manner to ensure client satisfaction.
Answer, evaluate, and prioritize incoming telephone, e-mail, and in-person requests for assistance from clients experiencing problems with our technologies.
Password resets during online registration exercise
Creating school profile online and setting up profile for school/candidates registration
Communicate effectively and professionally with all levels of personnel.
Work as a team player with individuals from all departments
Identify technical problems and recommend solutions
Supervise and co-ordinate activities

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