Office Automation Clerk Resume
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SUMMARY:
- Possess a B.A. in Administration of Justice, including approximate 4 years of administrative, receptionist, clerical, and customer service experience.
- Administrative experience includes: typing various documents; preparing reports; performing front desk duties; receiving and managing mail and packages maintaining and updating office databases; maintaining supplies; typing investigative reports; file management; reviewing paperwork for accuracy, errors and completeness scheduling conferences and meetings; providing time and attendance support; providing training and travel assistance providing customer service and answering questions related to the policies and procedures of that office; exercising discretion during interactions with customers; and answering telephones and relaying messages.
TECHNICAL SKILLS:
- Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
- WordPerfect
- Adobe Acrobat
- Pro - Watch: badging system
- MaxPro: video editing (video manual system)
- Competitive Edge Software: Dispatch: version 11.7.1.30 for inputting dispatch information (computer aided)
- RW Pro-Watch: access control department
- Internet
- Typing - 65 WPM
EXPERIENCE:
Confidential
Office Automation Clerk
Responsibilities:
- Served as a member of the Facilities Help desk receiving and responding to occupants' questions, concerns, complaints and requests for service
- Performed routine administrative functions (answered telephones; typed, edited, faxed, copied and scanned documents) for the Branch Chief
- Maintained the Branch Chief’s calendar, made local travel arrangements, and scheduled meetings and conferences; verify time sheets and expense reports
- Un - stocked, audited and prepared emergency kits for distribution to the regional offices
- Typed and edited documents into final form for the Branch Chief; reviewed outgoing correspondence for syntax and accuracy
- Ensure proper format, spelling, grammar, punctuation, and compliance with agency policies and procedures
- Created and maintained The Request for Supplies (Form 12) spreadsheets for the agency
- Ordered office supplies; prepared binders for distribution to the regional offices
- Made purchase orders for the agency as needed
- Acted as a hostess to visitors and escorted them to designated conference rooms
- Provided customer service to agency employees and contractors
- Maintained and updated an established filing system for the Branch Chief according to the agency’s standards and prepare annual file plan
- Performed event planning duties for the Branch including organizing events, ordered necessary items, planned activities, and executed plans
- Performed receptionist duties; including taking calls, messages, and reporting complaints
- Updated the agency’s website; Prepared weekly reports on lessons learned
- Created and utilize a checklist during my weekly “floor check” for possible building maintenance problems, and all noted problems are reported to building management and the Branch Chief
- Responded to and processed facilities-related requests on a daily basis
- Performed front desk duties (greet customers, first line of contact for office, handled mail distribution)
- Sent out daily attendance updates to employees who work in the Property and Facilities Branch
- Shredded confidential documents for the Branch and Assistant Chief
- Distributed incoming mail to appropriate mailboxes and properly disposed unwanted mail
Confidential
Supervisor
Responsibilities:
- Used computer-aided dispatching system to manage service calls, two-way radio dispatching, and information collecting
- Operated/observed closed-circuit television (CCTV) camera system
- Prepared incident reports for officers; created bios for all of the command staff
- Revamped campus police website (prepared crime prevention tips/interviewed officers to create bios to put on website)
- Was responsible for access control through manual locking and unlocking of facilities and continual monitoring and inspecting
- Responded to calls for service
- Enforced parking rules and regulations within the University’s garage
- Processed and issued temporary and permanent badges to student, employees and contractors
- Updated the Confidential Campus Police website
- Shadowed officers on patrol
- Observed a judiciary hearing
- Performed receptionist duties