Implementation Specialist Resume

SUMMARY:

To obtain a position as a Network Support Technician

SKILLS:

Microsoft Word, Excel, Power Point and Access 2010, Microsoft XP Home, Microsoft XP Professional and Microsoft Outlook.

WORK EXPERIENCE:

Confidential

Implementation Specialist

Responsibilities:

Provided on - site applications. Interpreted instructional material and Job Aids to assist CONNECTIONS user in comprehending and completing tasks
Assisted OCFS and ACS with the initial implementation of the Confidential application.
Responsible for implementation of additional upgraded releases or builds as they become available.
Evaluates processing flows and procedures and from a process engineering viewpoint and makes suggestions for improvements where opportunities for improvement exist.
Assists newly trained district/agency staff with proc system installation and technical assistance to users of the CONNECTIONS and processing child welfare cases using the CONNECTIONS application.
Provides technical software support and assistance to users of the CONNECTIONS system.
Conducted stand-up presentations to Local District office staff explaining and teaching how to use the application/system correctly and efficiently.
Troubleshoots, and resolve technical/system problems or issues as appropriate.