Help Desk Support Resume Scottsdale, AZ - Hire IT People

SUMMARY:

Information Technology Services provider with a Master’s degree in Information Systems Management. Excellence in servicing higher al industry with over 5 years of professional experience in servicing students and faculties in troubleshoot technical issues.

COMPUTER SKILLS:

Computer Languages: Cobol, Pascal, QuickBasic, C/C++, Java, VB.Net, ASP.Net, Oracle SQL/MySQL Queries, Lisp and Prolog, C - shell/B-shell scripting, HTML/DHTML, PHP, Actionscripts and JavaScript

Operating Systems: Window 95/98/2000/2007 , Window XP/Vista, Window NT, Dos-Prompt, and Unix/Linux

Software Applications: MS Word, Excel, Access, PowerPoint, Email, MS Visual C/C++ 5.0, Rational Rose, Visio, Dreamweaver, MS Project, Windows Movie Maker, Windows Media Encoder 9 Series, MS Visual Basic 5.0/6.0, MS Visual Studio 2005/2008, Eclipse, JCreatorLE, Internet Explorer, PhotoShop CS/6.0, Flash MX 2004/8, FTP, and Telnet.

PROFESSIONAL EXPERIENCE:

Confidential, Scottsdale, AZ

Help Desk Support

Responsibilities:

Provide “Tier One” level of support in area of Information Technology Services to administrators, faculty, staff and vendors.
Provide operating support to Enterprise Systems by resetting college network passwords, logging into networks, discovering MEIDs, accessing SIS, My Maricopa and Blackboard.
Relay requests regarding to system status, downtime and operating procedures.
Assisting students with software and hardware problems in-person and on the phone.
Document work requests and file reports, and assist in writing users’ operating manuals.
Maintain records of correspondence for changes and development on the operating systems.
Train on special project - digital signage design and layout.
Train new student workers and staff to enforce computer lab policies and procedures.

Confidential, Phoenix, AZ

Adjunct Faculty

Responsibilities:

Supervises and instructs a diverse population of students in a traditional classroom and/or lab setting for CIS and Computer Networking courses at the college level;
Experience with on-line grading systems such as WebCT, Blackboard or eCanvas;
Develops written syllabi/course outlines and course materials;
Evaluates knowledge of subject matter taught and monitors students' scholastic records; prepares and grades exams and assignments;
Develops and enhances knowledge of subject matter taught and individual skills required to remain current with new trends and developments in the field and to promote the scholarship of teaching and learning through attendance at seminars and workshops;
Maintains office hours to assist and advise students;

Confidential, Scottsdale, AZ

Computer Lab Assistant

Responsibilities:

Set up student's computer account for usage.
Monitored the workstations with hardware and software problems.
Assisted students with software and programming problems, such as debugging Visual Basic and Java, formulating Excel and generates Access report.
Proctored online certified automotive, social works and dietary exams.
Communicated with remote Help Desk Technicians to resolve technical issues.

Confidential, Phoenix, AZ

Web Developer

Responsibilities:

Maintained and updated different websites according to clients' requirements.
Used Photoshop CS to modify/resize the images and load them onto the websites.
Converted existing html files to PHP files.
Designed new form layout using DHTML and Cascading Style Sheet.
Developed Dynamic submit/email forms using PHP language.
Applied array indexing and object-oriented programming style in PHP files.

Confidential, Scottsdale, AZ

Web Development Assistan t

Responsibilities:

Used Dreamweaver CS3 to maintain/update retail websites.
Used SharePoint-based application (Netsuites) to maintain/update company's database.
Updated children/parent products onto the internet website.
Updated products to the shopping cart online.
Modified and resized product images using Photoshop 6.0.

We provide IT Staff Augmentation Services!

Help Desk Support Resume

Scottsdale, AZ

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