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Desktop Support And Helpdesk Resume

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SUMMARY:

Conscientious, Customer Service oriented Desktop, Helpdesk and Network Support Specialist. Strong experience in technical and writing, specifically for the end user.

PROFESSIONAL BACKGROUND:

Confidential

Desktop Support and Helpdesk

Responsibilities:

  • Support of Windows XP/ Vista & Windows 7.
  • Configuring network mappings.
  • Utilization of AD and Exchange as part of my daily job function.
  • Support DNS and DHCP as well as TCP/IP and VPN.
  • Support of all desktop applications.
  • Support of all Apple products.
  • Support of iPads, iPhones and Macs.
  • Support LAN and WAN.
  • Working on special projects.
  • Create and deployed images.
  • Prepare and distributed Technical Documents.
  • Use Spiceworks call tracking system.

Confidential

Software and Network Testing and Troubleshooting

Responsibilities:

  • Supported Windows XP/ Vista & Windows 7.
  • Adding any necessary software using Altiris.
  • Configuring network mappings.
  • Utilization of AD and Exchange as part of my daily job function.
  • Supported DNS and DHCP as well as TCP/IP and VPN.
  • Supported all desktop applications.
  • Supported network applications.
  • Troubleshooting of beta applications.
  • Supported LAN and WAN.
  • Supported iPads, iPhones and Macs.
  • Used Remedy call tracking.
  • Prepared daily reports for managements use.
  • Responsible for Technical Writing and of employees.

Confidential

Desktop & Network Support

Responsibilities:

  • Configured network mappings.
  • Added any necessary software using SMS.
  • Supported all desktop applications.
  • Support of network applications.
  • Support of all hardware, printers & accessories (including blackberry devices).
  • Worked on Cisco Routers and switches.
  • Supported DNS and DHCP.
  • Supported TCP/IP and VPN.
  • Working on special projects.
  • Supported and administered Novell.
  • Supported LAN and WAN
  • Used Remedy call tracking.
  • Supported Lotus Notes.
  • Public Trust was required for this position.
  • Full support of all Microsoft applications including WIN2000/WINXP and Microsoft Office Professional.

Confidential

Help Desk & Desktop Support

Responsibilities:

  • Support of GSM technology.
  • Troubleshooting of Blackberry Enterprise Server and Blackberry Internet Service.
  • Troubleshooting of all Blackberry devices and Blackberry Certified
  • Troubleshooting of handheld computers, including windows mobile & Palm.
  • Support of dial up communications & VPN and cellular phone as a modem.
  • Deployed software using SMS.
  • Use of remedy for call tracking and trouble tickets.
  • Working on special projects.
  • Support of Microsoft Active Sync & Blackberry Desktop Manager.
  • Daily use of Confidential GSM network tools and Blackberry Administration site.
  • Support of Microsoft Windows and Microsoft Office.

Confidential

Desktop Support & Help Desk

Responsibilities:

  • Support of all desktop and network applications.
  • Deployment of Applications using Wise Studio and Altiris CMS
  • Supported executives on a 24/7 basis.
  • Support of all hardware, printers & accessories.
  • Troubleshooting of handheld computers, including CE & Palm.
  • Support of dial up communications.
  • Supported DNS and DHCP.
  • Supported TCP/IP
  • Supported LAN and WAN.
  • QA of computers.
  • Checking of all software.
  • Full support of all Microsoft applications including NT/WIN95/WIN98/WIN2000/WINXP and Microsoft Office Professional .
  • Trainer for MS Outlook Conversion & Trainer on all Palm OS.

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