PROFESSIONAL PROFILE:

A diligent and technically astute professional with over 10 years of experience in the IT industry across consultancy, application support, deployment, infrastructure design & build and integration design. Possess strong knowledge in engineering solutions with skills in streamlining customer services function by designing innovative systems and processes to generate high value propositions for the clients. Experience working in large multi - national organizations with project work in the financial and government sector. Proactive & goal-oriented professional with established record of success in leading corporate technology initiatives; Adaptability to changing business environments.

OBJECTIVE:

Seeking a challenging role in the IT sector, to attain personal & professional growth and contribute to the organization’s goals & objectives.

KEY I. Confidential . SKILLS:

• Well versed with SDLC, requirement analysis, ITIL and various integration methodologies
• LDAP, Active Directory, Exchange and Forefront Identity Manager
• Windows Server 2012 R2, Linux/UNIX, Mainframe, VMware & vSphere 5.0
• TIBCO Managed File Transfer, Momentum Managed File Transfer, WSFTP Pro, z/OS TSO/ISPF, Autosys, Tidal, Tumbleweed, SOAP UI, Biztalk Server 2008, Serv-U FTP Server
• FTP, sFTP, FTP/S, Connect Direct, AS2, PGP, SSH, SSL, TCP
• MS SCOM, MS SCCM, MS DPM and Sitescope
• MS Sharepoint, Dynamics AX, SQL Server 2008 R2, HP ServiceCenter, IIS and Weblogic
• Batch Scripting, JCL, XML, HTML and SQL

CAREER SUMMARY:

Confidential

Platform Migration & TIBCO MFT Consultant

Responsibilities:

• Managed the migration of legacy file transfer platform software on 300+ UNIX/Wintel servers to the standardized TIBCO MFT software
• Analyzed and solutioned optimal configurations based on application requirements of 100+ internal and external LOBs and technical resources
• Created migration plans and roll-out procedures for go-live, along with writing operational documentation for support
• Leveraged technology protocols including sFTP, FTP/S, FTP, Connect Direct to develop and support batch feeds with emphasis on Mainframe and Unix/Wintel environments
• Provide level 3 support services to partner vendors, development and operational/engineering staff while incorporating changes to multiple environments to maintain batch stability
• Developed interfaces using enterprise applications such as TIBCO Managed File Transfer, TIBCO CyberFusion, TSO/ISP Mainframe technology and Momentum AFD Administrator
• Automated transfer jobs and set alert conditions using mainframe CA-7 technologies as well as fulfill encryption requirements with PGP security
• Followed ITIL methodologies by resolving issues through incidents and change management using ServiceNow

Confidential

Web Services & Batch Integration Consultant

Responsibilities:

• Liaising between business analysts and solution architects to gather requirements on real-time and batch interfaces and involved in the integration of a multi-billion dollar credit card acquisition
• Developing high-level ETL detailed design specifications for batch interfaces in line with source and target requirements while implementing enhancements by validating low level design and test cases for business and technical sign-offs
• Understanding database design/file structures and their complex relationships between data elements in order to create technical design deliverables
• Responsible for configuring and troubleshooting web sites, interpreting data and system requirements to develop WSDL templates for web services
• Collaborating with SOA and ETL developers, clients, vendors, and other business partners to facilitate integration solutions, providing technical support and fixing bugs
• Overseeing data privacy, risk and vulnerability management, incident management, asset management, IT general controls and organising & managing resources for installations, fault resolving and
• Assessing business readiness for change and communicating readiness gaps to business & operations
• Assisting Transfer Solution specialists to build end-to-end interfaces using CA7 schedulers, multi-platform transmission methods and data manipulation tools
• Leveraging the latest technologies to solve complex problems, testing through management of change intakes and defect triage

Technical Architecture Consultant

Confidential

Responsibilities:

• Accountable for designing and building physical and virtual servers in all environments including network zones and integration architecture, for a $750mil government project
• Planned deployments, supported testing Confidential infrastructure level and worked with vendors to ensure solutions are working as per specifications
• Managed SQL DBs, SharePoint farms, virtual machines through vSphere 5.0 and storage devices via HP P2000 SAN utility
• Installed Microsoft-based enterprise and custom software and developed monitoring solutions and reports through MS SCOM for critically checking components of the 50 + server system
• Responsible for managing the integration of internal and external interfaces including automatic file transmission via sFTP, FTP/s, FTP, AS2, VPN tunnels and hosting FTP servers
• Facilitated file level security using PGP encryption
• Represented and created infrastructure documents to have the solution supported by client’s operations teams
• Administered windows servers and well as ESX host for 24/7 operability and built the entire Active Directory OU structure for the project

Confidential

Infrastructure & Application Support Consultant

Responsibilities:

• Technically supported and owned 15+ enterprise-wide financial applications, identified and resolved highly complex production problems pertaining to servers, networking and file transmission etc
• Managed releases of server patches, application patches and other improvements with all stakeholders and advised them of any application outages
• Communicated with enterprise shared services business customer’s, end-users and developers to understand technical issues and defined actions to eliminate re-occurrence
• Configured Windows Server 2008 roles and features including maintenance, backup and virtualization
• Deployed new and existing applications onto Windows and UNIX environments and creating buildbooks and operation guides for Tier-2 support teams
• Automated feeds using SFTP, FTP/s, FTP implemented batch/shell scripting and scheduled them with CA-7 utilities
• Oversaw and managed changed requests and incident tickets with strict adherence to ITIL guidelines

Sr. Service Desk Specialist

Confidential

Responsibilities:

• Provided end user technology services for bank employees (application access, UserID administration, BES admin, NAS shares and Exchange management)
• Enhanced ITIL processes pertaining to incident and request management and identifying areas to improve technologies in Confidential
• Responsible for professionals on new and existing processes in the knowledge base
• Administered Active Directory and Exchange and other internal Confidential utilities for application security
• Accountable for deploying all desktop applications through Altiris Notification Server
• Led project to consolidate four service desks into one in order to create efficiency, save costs and creating single point of contact
• Worked with technology owners to create request and user provisioning procedures for introducing new technologies

Confidential

Subject Matter Expert (S.M.E.)/TIER-2 Helpdesk

Responsibilities:

• Administered chat room for live troubleshooting by Confidential & Confidential corporate helpdesk agents in Confidential & India
• Received and managed escalation calls from tier-1 agents for resolutions and approvals and provided tier-2 support for Confidential & Confidential corporate clients
• Developed appropriate bugs/defect control and reporting procedures, used for planning, scheduling and tracking defects through integration of various management tools

Confidential

Technical Support Consultant

Responsibilities:

• Provided support for clients using Confidential High-Speed Internet products
• Answered to queries of customers and provided immediate service by resolving issues and problems on first point of contact