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Account Administration Resume

Jacksonville, FL

SUMMARY:

Find a career that blends my IT and Analytical work experiences with my education & training as a Creative Writer. Become a published novelist.

EXPERIENCE:

Confidential, Jacksonville, FL

Account Administration

Responsibilities:

  • Creates, updates, and maintains internal/external Novell and Active Directory user accounts in compliance with City and/or departmental rules and procedures.
  • Access to information - sensitive data.
  • To include (but not limited to): Pharos account administration, assignment of Rightfax privileges, increases server space restrictions, supply rights to Outlook email accounts and establish access to individual/group email & calendars, distribution lists, applications and network drives.

Service Desk Support

Confidential

Responsibilities:

  • Takes service request calls from users and gather information required to identify and classify various types of issues.
  • Create appropriate service request tickets.
  • Provides first call resolution for a variety of needs specific to desktop, printer, telephone, network and application issues reported by the customer and escalate more complicated problems through the appropriate channels.
  • Assesses problem severity and impact and assigns accurate severity codes. Confirms service request target dates against lead time guidelines.
  • Evaluates change request for risk and establish proper customer expectation for lead time needs.
  • Troubleshoots and repairs routine hardware and software issues.
  • Recommends procedural changes to resolve recurring problems.

Production Control Technician

Confidential

Responsibilities:

  • Uses software tools to monitor central system health and performance. Researches and resolves problems impacting software systems, production processing, and the production environment.
  • Coordinates, monitors and performs backups and restores utilizing Veritas Netbackup software.
  • Schedules, tracks and initiates jobs related to tape and disk management. Tracks progress of jobs that are scheduled to run.
  • Escalates issues with jobs that fail or fail to execute.
  • Generates detailed Service Desk tickets on failures; produces metrics reports for management.
  • Coordinates the testing of program, systems and/or hardware/software changes and efficiency.
  • Monitors, analyzes and implements changes or additions to software systems and production procedures.
  • Coordinates disaster recovery planning. Enforces physical and logical data center security standards.
  • Provides and receives communication for all data center related activities and services.
  • Uses fact-finding techniques and analytic tools to identify problems.

Confidential, Jacksonville, FL

Quality Control File Analyst

Responsibilities:

  • Performed review of all files in default to determine if loan is qualified for foreclosure status.
  • Analyzed and processed all loans placed on an exception hold; included but not limited to loans with multiple liens, property damage, litigation, management review, SSCRA (Soldier/Sailor) Program, fraud, etcetera.

Pre-Sale Coordinator & Quality Assurance

Confidential

Responsibilities:

  • Executed daily assignments for bidding instruction team and manage reporting of all data to management.
  • Ran quality assurance checks on bidding instructions before sending to the assigned attorney & sale results before sending to foreclosure post sale department.
  • Trained team members and attorneys on all new policies and guidelines.
  • Tracked daily production for team and generate corresponding Excel reports that include team production as well as all sale information for management.
  • Fielded all questions and inquiries regarding foreclosure sales and postponements.

Foreclosure Processor

Confidential

Responsibilities:

  • Monitored foreclosure action from initiation to foreclosure sale, thus ensuring all state regulations and investor time frames are met or approved extensions are obtained.
  • Received and responded to correspondence from attorneys, mortgagors, mortgage insurance companies and investors.
  • Provided training support of new employees and QA of daily foreclosure activities.

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