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It Specialist Resume

Ivyland, PA

SUMMARY:

  • Desktop Support / Install, Upgrade & Migration / Administration and Instruction Apple & Windows XP, 7 / Wireless Mobility / Avaya telephony
  • Perform business and system requirement assessments with clients and provide fit - for-purpose application solutions.
  • Manage design projects throughout the lifecycle by maintaining regular client contact throughout development, coordinating deliverables, preparing and executing test plans, writing technical and end-user documentation, and providing comprehensive end-user support within a challenging regulated environment.
  • Effectively collaborate with clients to identify key business processes that could be enhanced through reengineering, delivering technical analysis and recommendations.
  • Demonstrate strong commitment to meeting deadlines and producing a quality product that meets the needs of the business.
  • Proactively work with fellow team members to instill a genuine sense of ownership and dedication to "getting it right".
  • Dedicated to working with clients to understand their requirements in order to provide the best solution that adds the most value.
  • Always strive to exceed customer expectations and deliver the delight factor .
  • Over 7 years experience working with global cross-functional teams, providing worldwide solutions.

TECHNICAL SKILLS:

  • Windows XP/7/8, Apple iOS, Mac OSX
  • Real VNC, Cisco VPN
  • Avaya CMS and ASA
  • Microsoft Office 97/2000/XP/2003/2007, Microsoft Outlook 6/2003/2007, and Microsoft Exchange
  • Lotus Notes/Domino
  • Internet Explorer, Mozilla FireFox
  • Installation, configuration, and troubleshooting desktop workstations, servers, network protocols, DHCP/DNS/IP address configuration, and Remote Access
  • Assembling, upgrading, and troubleshooting desktop computers and wireless devices
  • Apple device and account management, setup, support, & repair
  • Network and local configuration, maintaining, and troubleshooting printers
  • Installing, configuring, and troubleshooting Avaya analog, digital and VOIP telephones
  • Polycom SIP, analog and VOIP

EMPLOYMENT:

Confidential, Ivyland, PA

IT Specialist

Responsibilities:

  • Answer high volume calls and trouble tickets to assist agents and staff by troubleshooting and configuring applications, printers, mobile phones and devices, and conference call configurations using Task Tracker ticketing software.
  • Troubleshoot application updates for Windows XP, Microsoft Office, Microsoft Outlook and Avaya CMS
  • Assist staff members by problem solving issues with hardware, software, telephony and wireless devices
  • Provide remote assistance with wireless accounts and Cisco VPN software to access the firm network remotely
  • Administer company wireless account and devices

Confidential, Philadelphia, PA

Lotus Domino Administrator

Responsibilities:

  • Prepare and manage selected global GSK site client and server migrations from cc:Mail or Microsoft Exchange/Outlook to Lotus Notes R5
  • Train local staff in Domino Administration procedures
  • Install/upgrade Domino servers at worldwide locations
  • Engineer for the Electronic Messaging Service Engineering team
  • Architect on the Lotus Notes/Domino Release 4 rollout engineering team
  • Administrator of all pilot and lab groupware servers; advisor to production Administration team

Confidential, Horsham, PA

Senior Lotus Domino Administrator

Responsibilities:

  • Project Manager for global deployment of Lotus Notes R5
  • Design Domino infrastructure for new global installation
  • Plan and execute migration of 7,000 users of cc:Mail, GroupWise and various legacy platforms
  • Create policies and procedures for new, centrally administered infrastructure support model
  • Deploy Domino servers and users worldwide

Confidential, Washington, DC

Lotus Notes Administrator

Responsibilities:

  • Administrator of 18 OS/2 Servers, 2 Windows NT Web servers, Mail Gateway server, Pager Gateway in a multi-protocol environment (NetBIOS, TCP/IP)
  • Strategist in implementing long-range goals/policies

Confidential, New York, NY

Lotus Notes Administrator

Responsibilities:

  • Senior Notes/Domino Administrator for multi-server, multi-protocol environment

Confidential, New York, NY

Instructor and Applications/Systems Analyst

Responsibilities:

  • Instructor, consultant and analyst for various end-user software programs
  • Specialized in custom support and training (tutorials, Help Desk training, pilot site training)
  • Specialized in upper-management personnel training
  • Developed and delivered client-specific curricula and technical support to Fortune 100 clients

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