We provide IT Staff Augmentation Services!

Virtual Desktop Infrastructure Engineer Resume

Chantilly, VA

SUMMARY:

To securea LAN Network and/or Virtualization Specialist position that will provide me with the opportunity to utilize my technical skills, academic training and interpersonal skills in a professional business environment.

EXPERIENCE:

Confidential, Chantilly, VA

Virtual Desktop Infrastructure Engineer

Responsibilities:

  • Provides day - to-day operational support for VDI. Includes virtual desktop performance troubleshooting, access issues, profile/persona issues and general troubleshooting/problem solving.
  • Maintains critical infrastructure systems including: Active Directory, VMware vSphere, VMware Horizon View, EMC ExtremIO storage array
  • Deploys virtual desktops to customers and supports VDI on-boarding efforts
  • Develops and maintains operating processes and procedures
  • Innovates and finds new and better ways of supporting and delivering VDI services to our customers
  • Monitors and analyzes virtual infrastructure performance and capacity
  • Routinely engages outside vendors
  • Troubleshoots and resolves escalated virtual desktop issues
  • Maintains Windows desktop Gold Images
  • Consults potential VDI customers, gathers requirements and determines VDI candidacy
  • Packages applications using VMware ThinApp
  • Packages applications using Profile Unity FlexApp Departmental Installed Applications (DIA). Also supports FlexApp User Installed Applications (UIA)
  • Analyzes and resolves operating system and applications issues
  • Performs maintenance and upgrades to the virtual desktop infrastructure
  • Documents configuration or procedural changes resulting from troubleshooting and problem resolution performed for inclusion in the desktop image
  • Documents and tests required application and configuration changes for the desktop image
  • Provides advice and training to VDI operations support team

LAN Support Engineer

Confidential

Responsibilities:

  • Support and maintain Active Directory Accounts, set up local and network printers, monitor backups and restore user data viaCommVault backup application.
  • Remove virus/clean computers. Configure Ricoh copiers for fax and scan capabilities.
  • Configure MacAfee Full Disk Encryption and troubleshoot/recover FDE errors.
  • Designate temp/perm elevated privileges to users using Viewfinity application.
  • Create/edit procedures and instructions for co-workers as well as the user communities on new/changing processes.
  • Support client side Lotus Notes for any database related issues.
  • Managed periodic refresh of computers.
  • Build and configure file servers and Print servers for a remote locations.
  • Support remote users via technologies such as VPN, Juniper Pulse, RSA token.
  • At company data center rack, remove and label all servers in the enclosures.
  • Install shelves, power strips, rails and maintained cable connections management.
  • Troubleshoot LAN and wireless network connections.
  • Maintained switch closets.
  • Worked on Data center relocation project leading the effort of breakdown and set up of servers prior to move and after move.

Help Desk Technician

Confidential

Responsibilities:

  • Assist users with computer related issues via phone.
  • Document trouble tickets using Enterprise Ticketing System.
  • Escalate trouble tickets to the appropriate technical support team.
  • Using LANDesk remotely log in to pc’s and troubleshoot problems.
  • Using Active Directory, manage user accounts, reset password, move users between OUs.
  • Assist users on corporate and web based Lotus Notes emailing.
  • Assist remote users with VPN connectivity issue.

Confidential, Washington, DC

Deployment Tech

Responsibilities:

  • Assisted Confidential employees with upgrading from Windows 2000 to Windows XP.
  • Involved in all facets of the project to include: receiving, staging, imaging, deployment and disposal.
  • Trained users on Windows XP, installed Desktops GX280s), Laptops (D400’s, D600’s), Docking Stations,
  • Port Replicators, monitor stands, and flat panel monitors.
  • Migrated data from old PC to new PC,
  • Install local and network printers, map network drives

Hire Now