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It Manager (interim)/it Specialist Resume

EXECUTIVE SUMMARY:

Multifaceted, dynamic, enthusiastic IT specialist brings a progressive IT experience from the fields of desktop support, and system’s administration with comprehensive hands - on experience in network infrastructure and server operations. Seeking an employment that will welcome an all rounded, hands-on, innovative thinker to improve their operations.

PROFESSIONAL STRENGTHS:

  • Over 10 years of solid management/customer service background
  • Exceptional ability to troubleshoot the most difficult problems while in high stress environments
  • Dependable and fully able to meet targets, and enhance the bottom line
  • Possess versatility, adaptability and willingness to tackle new responsibilities
  • Able to learn new systems and policies quickly to adapt to the changing needs of the client

PROFESSIONAL EXPERIENCE:

Confidential

IT Manager (Interim)/IT Specialist

Responsibilities:

  • Directed planning, maintenance, and repair of MWR equipment and systems across the Naval Station
  • Responsible for managing IT projects between the 200+ business clients within MWR
  • Active Terminal Area Security Officer for MWR through Information System Department’s N6 network.
  • Providing Administrative IT duties for all MWR clients on the Confidential N6 network
  • Maintaining MWR Janus Servers, and clients with constant system updates saving MWR $7000 in hardware costs by recycling past hardware with compatible firmware updates
  • Maintaining uninterrupted transition with customers for the Windows 7 platform crossover
  • Maintains the smooth functionality of PC hardware, and computer networks with highly proficient skills in System/Network administration, and Desktop Support
  • Conducts management/configuration of MWR’s POS (RecTrak), and Inventory systems

Confidential

IT Specialist

Responsibilities:

  • Provided physical IT infrastructure support across the N6 NIPRNET, and SIPRNET networks
  • Maintained PC Hardware/Software installs, PC refreshes and EKMS (Electronic Key Management System)
  • Maintained Remote Help Desk support, which provided a span of customer support for 2500+ clients across the naval side, and Joint task Force areas of the military installation
  • Operated KG-75 key logging, and configurations across the SIPRNET
  • Executed PC Hardware refreshes, and updating software deployment
  • Maintained PC security through quarterly Gold Disk, and retina scans

Confidential

Desktop Support Specialist

Responsibilities:

  • Provided PC break-fix resolution through either corrective maintenance, or replacement
  • Maintained Software installs, and updates
  • Assisted with Help Desk troubleshooting via phone, and Microsoft remote client software (MSTSC)

Confidential, San Diego, CA

Novell Systems Administrator

Responsibilities:

  • Provided E-Directory administration through account creation, managing passwords, and user data throughout the organization's directories, applications, and databases
  • Maintained Break-fix to all hardware within the organization
  • Updated PDA for nurses, and data polling
  • Provided on call after hours PC troubleshooting

Confidential, San Diego, CA

Transition Coordinator

Responsibilities:

  • Provided and delegated for selected Marine base infrastructure support in regards to tech refreshed PC/ Laptops, and network printers
  • Maintained a next day on-site, or telephonic/remote SMS help-desk support for network, hardware, or software issues
  • Installed, and configured proprietary Confidential \ Confidential applications, and hardware at multiple military installations.
  • Orchestrated conference calls, on-site conferences to discuss local site issues for concerns, and to also update tasks/projects completed

Confidential, San Diego, CA

NOC Technician

Responsibilities:

  • Maintained collocation BSD/Linux/Windows Web based servers
  • Installed multiple OS Server 2000-03, Linux Gentoo, Fedora Core, Red hat, SUSE10
  • Assisted with PC hardware, CISCO hardware and software trouble shooting issues
  • Repaired, Tipped Cat 5/Cat5e/Cat6 cabling, and fiber installs
  • Investigated and resolved software and hardware problems
  • Provided technical software and hardware support for multiple locations, and vendors.
  • Contacted vendors for onsite service, and diagnosed numerous operational issues
  • Planned and managed daily tasks with minimal disruption to ongoing user activities
  • Configured, assembled, tested, and upgraded software, hardware per client needs

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