EXECUTIVE SUMMARY:

Multifaceted, dynamic, enthusiastic IT specialist brings a progressive IT experience from the fields of desktop support, and system’s administration with comprehensive hands - on experience in network infrastructure and server operations. Seeking an employment that will welcome an all rounded, hands-on, innovative thinker to improve their operations.

PROFESSIONAL STRENGTHS:

• Over 10 years of solid management/customer service background
• Exceptional ability to troubleshoot the most difficult problems while in high stress environments
• Dependable and fully able to meet targets, and enhance the bottom line
• Possess versatility, adaptability and willingness to tackle new responsibilities
• Able to learn new systems and policies quickly to adapt to the changing needs of the client

PROFESSIONAL EXPERIENCE:

Confidential

IT Manager (Interim)/IT Specialist

Responsibilities:

• Directed planning, maintenance, and repair of MWR equipment and systems across the Naval Station
• Responsible for managing IT projects between the 200+ business clients within MWR
• Active Terminal Area Security Officer for MWR through Information System Department’s N6 network.
• Providing Administrative IT duties for all MWR clients on the Confidential N6 network
• Maintaining MWR Janus Servers, and clients with constant system updates saving MWR $7000 in hardware costs by recycling past hardware with compatible firmware updates
• Maintaining uninterrupted transition with customers for the Windows 7 platform crossover
• Maintains the smooth functionality of PC hardware, and computer networks with highly proficient skills in System/Network administration, and Desktop Support
• Conducts management/configuration of MWR’s POS (RecTrak), and Inventory systems

Confidential

IT Specialist

Responsibilities:

• Provided physical IT infrastructure support across the N6 NIPRNET, and SIPRNET networks
• Maintained PC Hardware/Software installs, PC refreshes and EKMS (Electronic Key Management System)
• Maintained Remote Help Desk support, which provided a span of customer support for 2500+ clients across the naval side, and Joint task Force areas of the military installation
• Operated KG-75 key logging, and configurations across the SIPRNET
• Executed PC Hardware refreshes, and updating software deployment
• Maintained PC security through quarterly Gold Disk, and retina scans

Confidential

Desktop Support Specialist

Responsibilities:

• Provided PC break-fix resolution through either corrective maintenance, or replacement
• Maintained Software installs, and updates
• Assisted with Help Desk troubleshooting via phone, and Microsoft remote client software (MSTSC)

Confidential, San Diego, CA

Novell Systems Administrator

Responsibilities:

• Provided E-Directory administration through account creation, managing passwords, and user data throughout the organization's directories, applications, and databases
• Maintained Break-fix to all hardware within the organization
• Updated PDA for nurses, and data polling
• Provided on call after hours PC troubleshooting

Confidential, San Diego, CA

Transition Coordinator

Responsibilities:

• Provided and delegated for selected Marine base infrastructure support in regards to tech refreshed PC/ Laptops, and network printers
• Maintained a next day on-site, or telephonic/remote SMS help-desk support for network, hardware, or software issues
• Installed, and configured proprietary Confidential \ Confidential applications, and hardware at multiple military installations.
• Orchestrated conference calls, on-site conferences to discuss local site issues for concerns, and to also update tasks/projects completed

Confidential, San Diego, CA

NOC Technician

Responsibilities:

• Maintained collocation BSD/Linux/Windows Web based servers
• Installed multiple OS Server 2000-03, Linux Gentoo, Fedora Core, Red hat, SUSE10
• Assisted with PC hardware, CISCO hardware and software trouble shooting issues
• Repaired, Tipped Cat 5/Cat5e/Cat6 cabling, and fiber installs
• Investigated and resolved software and hardware problems
• Provided technical software and hardware support for multiple locations, and vendors.
• Contacted vendors for onsite service, and diagnosed numerous operational issues
• Planned and managed daily tasks with minimal disruption to ongoing user activities
• Configured, assembled, tested, and upgraded software, hardware per client needs