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Customer Service Agent Resume

Washington, DC

SKILLS & INFORMATION:

  • Advanced in all Microsoft Office Programs
  • Advanced in Microsoft Windows 95, 2000, Windows XP, Vista, Windows 7 and 8
  • Advanced in most Data and Networking Programs

EXPERIENCE:

Confidential, Washington, DC

Customer Service Agent

Responsibilities:

  • Directed and implemented computer software throughout the Confidential .
  • Configured all necessary parts for workstations that were corrupt or crashed; Installed necessary software
  • Constructed all peripheral hardware such as printers, CD and DVD - ROM drives and scanners.
  • Administered and conducted network support to customers within the Confidential .
  • Configure workstation that are located in Active Directory and make sure they are in right OU.
  • Assisted in imaging all workstations with Symantec Ghost computer software.
  • Windows 7 Migration support of 3000+ workstation to be migrated from Windows XP to Windows 7

Confidential, Rockville, MD

LAN Design Analyst

Responsibilities:

  • Configured all necessary parts for workstations that were corrupt or crashed; Installed necessary software
  • Constructed all peripheral hardware such as printers, CD and DVD-ROM drives and scanners.
  • Administered and conducted network support to customers within the Confidential .
  • Work diligently with Active Directory and confirm that workstation are in right OU.
  • Assisted in imaging all workstations with Symantec Ghost computer software.

Confidential, Columbia, MD

System Administrator

Responsibilities:

  • Responsible for maintaining 200+ workstations as well as new workstations in setting up user software.
  • Assisted in imaging all workstations with Symantec Ghost computer software.
  • Handled all administrative issues including password resets, account administration and file transfers

Confidential, Vienna, VA

Imagery Support Technician/LAN System Administrator and Design Analyst

Responsibilities:

  • Directed and implemented computer software throughout the Confidential .
  • Participated on a migration team that was responsible for constructing over 5200 systems with updated information.
  • Installed, tested and troubleshot various network and software systems that supported the Confidential and System Acquisition Support Services contracts.
  • Assisted the Program Manger Office with supporting over 2200 Integrated Exploitation Capability clients within DIAC.
  • Configured all workstations within the Confidential along with the installations of printers, printer cards IP addresses and internet servers.

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