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Lead Process Developer And Technical Trainer Resume

Houston, TX

SUMMARY:

Accomplished professional with diverse background including meeting support, technical writing, office management, customer service and sales. Strong organizational and problem solving skills, excellent communication ability across all levels. Extensive knowledge of Microsoft Office products.

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Lead Process Developer and Technical Trainer

Responsibilities:

  • Control and develop all Meeting Support processes and procedures for Program Integration and Control (PI&C) Configuration Management (CM) Meeting Support Team of the International Space Station (ISS) Control Boards, Panels, and Working Groups.
  • Establish materials and venues for the Meeting Support team including re - and refresher .
  • Track employee and audit as needed.
  • Oversee re- and new process when necessary.
  • Document and review processes on a regular basis.
  • Develop and communicate all proposed changes with the Meeting Support Manager, work closely with other Meeting Support Leads, and with team members.
  • Provide meeting coordination for Confidential ISS Management Board meetings.
  • Prepare and distribute meeting materials.
  • Provide technical minutes capturing actions, and decisions for historical documentation for the ISS Boards and ISS real time operations.
  • Coordinate teleconferencing, Webex, interpretation support, videoconference support and conference rooms.
  • Maintain meeting d Confidential, including agendas, minutes, presentations, actions to web based applications.

Confidential, Houston, TX

Board Specialist

Responsibilities:

  • Provide meeting coordination for Confidential ISS Management Board meetings.

Confidential, Houston, Texas

Executive Assistant

Responsibilities:

  • Provide high level reporting, technical and administrative support to Executive Vice President/Manager of the Capital Markets, Trust and Investments Division.
  • Maintain executive’s calendar including coordinating internal and external meetings and travel. Produces agendas and materials for meetings and presentations.
  • Developed and managed rate reporting systems including updating and publishing rates for bank-wide use and for management review.
  • Worked with Facilities Department regarding space planning reviews, conference room usage, employee set up and moves and administered all division maintenance issues.
  • Originated supply and equipment purchases, expense reimbursements, verify invoices and ensure timely response by accounts payable.

Confidential, Houston, Texas

Division Liaison

Responsibilities:

  • Promoted to group dedicated to provide assistance to financial consultants and Retail Marketing wholesalers within designated territory.
  • Provided, guidance and support for group of 10 to 12 client services representatives.
  • Managed and maintained outstanding research items and adjustments
  • Group dedicated to provide service to the Retail Marketing Department on a priority basis.
  • Processed and monitored transactions, maintenance, adjustments and research on client accounts.
  • Performed quality control measures to ensure accuracy.
  • Assist Research and Records Department with outstanding items to expedite resolution.

Registered Client Services Representative

Confidential

Responsibilities:

  • Respond to telephone inquiries regarding transactions, adjustments and general information.
  • Perform research on client accounts to document problem resolution.
  • Served as mentor for new employees in conjunction with formal classroom .
  • Assisted in extra projects with Research and Records, New Accounts/Account Maintenance and Tax Reporting departments.

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