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Software Support Resume

Alexandria, VA


Seeking a position to further develop and enhance my skills in my career field of Information Technology.


Windows XP, Windows Server 2008, Windows 7, Vista, MS Word, MS PowerPoint, MS Outlook, MS Access, MS Excel, PDF, iPhone/Android/Blackberry Support, Blackboard, Faronics Insight, Synchon Eye software, Virtual Private Networking, Remote Access, Installing software/hardware on computers as well as troubleshooting, Setting up new computers, Backing up, Restoring, Keeping computers up to date, Adobe, Macromedia, CS6, Self - Motivated, Self-Directed, Photography, Bilingual English and Urdu/Hindi.


Software Support

Confidential, Alexandria, VA


  • Educate our client on how to enhance their skills in using hosting software
  • Investigate and diagnose end - user issues in software and related web applications
  • Categorize customer support tickets and document their resolutions
  • Maintain and enhance support-related FAQs, internal notes, etc.
  • Monitor real-time software systems performance and capacity
  • Diagnose related internet network, server hardware, and operating system issues
  • Repairs and upgrade server hardware or software as necessary
  • Collaborate with the System Administrator to resolve any server errors.

PC Technician

Confidential, Washington, DC


  • 1st tier computer support technician
  • Set-up computers, laptops, printers and helped with logistics
  • Set-up user phone and fax systems
  • Managed and archived backups
  • Diagnosed and resolved network, PC hardware/software, printers, e-mails, and Internet
  • Configured networks (wired and wireless)
  • Installed software and hardware in desktop, laptops, and phones
  • Set-up and configured the projectors and audio equipments for the conference meetings and monitored the workstation
  • Troubleshoot network, hardware and software issues on-site, remotely, and via phone

Help Desk

Confidential, Fredericksburg, VA


  • Monitored computers by using Faronics Insight and Synchon Eye software
  • Reset students’ password
  • Assisted 200-300 students and faculty in using computer hardware and software
  • Ran reports/statistics (with provided instructions) on program usage
  • Kept track of students’ work and assignments for faculty
  • Exercised proper procedures, identified, diagnosed, and resolved Level One problems in the workstation
  • Maintained lab equipment by cleaning, modifying and repairing computer hardware including monitors, keyboards, printers, fax machine and multiple phone line s.

Team Leader

Confidential, Fredericksburg, VA


  • Managed the shift effectively and efficiently and increased revenues up to 20%
  • Handled daily cash flow of over $1,000
  • Prepared money orders
  • Resolved customer-relations problems
  • Trained new employees and Monitored speed of service, product quality, and procedures.
  • Used POS (Used point of sale)

Sales Associate

Confidential, Fredericksburg, VA


  • Assisted customers with questions on technology related product
  • Help customers make an informed decision based on their needs and wants with the best product knowledge
  • Sold products, services and solutions by getting to know customers and helped solved their unique end to end needs
  • Utilized all relevant sales tools to drive profitable growth
  • Leverages on-line resources, tools, and peer knowledge to self train
  • Attended and participated in all required trainings and meetings
  • Understood and executed store goals

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