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Help Desk Volunteer Resume

PERSONAL SUMMARY:

  • An experienced IT professional with Help Desk and Desktop Support skills.
  • A committed team player, self motivated with the ability to communicate at all levels.
  • Presently looking for a suitable Desktop Support position with a responsible company
  • Knowledge and skill of (Customer Service, Professional Presentation, Inventory Control, HVU - HUD Training Database, Project Management, and Facilities Management).
  • Knowledge of computer hardware and software.
  • Knowledge of principles and processes for providing customer and personal services.
  • Time Management, problem solving and computer proficiency skills.

TECHNOLOGY SKILLS:

Systems: Mac OS, Windows XP/ Vista/ Win 7

Databases: Service Desk

Hardware: IBM - Compatible PC’s, Apple Macintosh, Dell PC’s/Laptops, Projectors

Software: Microsoft Office Suite

EXPERIENCE:

Confidential

Help Desk Volunteer

Responsibilities:

  • Volunteered at the MarketPro Show in Fort Washington, MD at Rosecroft Raceway where customers bring in their computers that need repair and I diagnose the problems and service their equipment.
  • Installed and performed minor repairs to hardware and peripheral equipment.
  • Analyzed and diagnosed customer’s computers that needed repair.
  • Applied critical thinking and basic knowledge to identify problems to customer’s computers.
  • Installed and performed minor repairs to hardware and peripheral equipment.
  • Detected and eliminated viruses, malware and spyware.
  • Installed various software and operating systems.
  • Backed up customer’s files.
  • Replaced and installed various hardware.

Confidential

Audio/Visual Technician

Responsibilities:

  • Reviewed the service desk system for tickets for upcoming meetings which require the use of laptops, projectors, and other equipment.
  • Set up laptops and projectors for official meetings for managerial staff, directors, and top HUD officials.
  • Set up, operated, maintained and repaired equipment used to enhance live events such as laptops and projectors.
  • Provided Technical support for teleconferences, webinars and distance-learning classes.

Customer Service

Confidential

Responsibilities:

  • Supported in the installing of scanners, printers, and Multi Functional Device’s to customer’s PC’s.
  • Monitored service desk for incoming/outgoing tickets on a daily basis.
  • Ensured that service tickets were responded to in a timely manner.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Assisted with installation and the relocation of IT workstations, servers, peripherals and networks.
  • Restored network access to customers who required port resets.
  • Ensured all personnel had network accessibility.
  • Installed various drivers for printer modules and various software on PC’s.
  • Answered user inquiries regarding computer software or hardware operation to resolve problems.
  • Maintained records of problems and remedial actions taken, or installation activities.

Stock Room Assistant

Confidential

Responsibilities:

  • Technical Refresh
  • Movement of IT equipment
  • Maintained integrity of ownership
  • Shipped IT equipment from HQ to Field Offices using Confidential
  • Prepared IT equipment to be excessed
  • Secured computers and assets to prevent theft, damage and accidents
Stock Room Assistant

Confidential

Responsibilities:

  • Worked on a project with Confidential to help unload and unbox all equipment for deployment and then deployed equipment to rooms and set up equipment.

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