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Telecommunications Tech Resume

Upper Marlboro, MD


Experienced telecommunications professional with strong leadership and relationship - building skills.


  • Inventory control
  • Client account management
  • Staff /development
  • Employee scheduling
  • Staff development
  • Windows XP,7,and vista


Confidential, Upper Marlboro, MD

Telecommunications Tech


  • Lead telecom technician for all of Dimensions Healthcare System (DHS) facilities
  • Responsible for maintenance of voice and data infrastructure
  • Supervise telecom technicians, including scheduling, deployment, and reporting
  • Maintain the Telecom service level agreement
  • Installation, testing and termination for all voice and data wiring
  • Troubleshooting; analysis and coordination to ensure fulfillment of requests for the telephone and data services from DHS users
  • ACD group programming and set up remotely using a laptop
  • Perform site surveys and advised DHS users of equipment and systems required to improve services and reduce cost
  • Perform moves, adds and changes within PBX environment
  • Investigate service related complaints and initiate corrective and preventive actions
  • Assist in DHS user on new and existing telecommunications equipment and services to ensure effective utilization
  • Serve as Telecommunications Analyst to assure validity of costs for monthly voice and data services and usage
  • Trouble shoot all wireless phones (blackberry and android)
  • Ensure all accounts for teleco are paid and or approved to be paid

Confidential, Upper Marlboro, MD

Installation Technician


  • Installed and connected CAT 5, CAT 3 UTP, and fiber optic cables
  • Installed and terminated on 110 hardware 600 pr. Backbone cables
  • Installed twelve pair cables and terminated in DB 25 communication connectors
  • Dressed and terminated CAT 5 and CAT 3 cables in the communication closet
  • Troubleshoot and tested CAT 5, CAT 3 UTP, copper cable and fiber optic cables within the basic link using a wire scope 155, power meter, and four pair testing devices
  • Cross-connected backbone cables to the basic link cable and cross-connected station cables to the power Distribution panel

Confidential, Washington, DC

Processor & Mover


  • Processed in and outgoing packages through Microsoft and People soft tools
  • Delivered packages, performed basic clerical duties and was responsible for disposing of used computers

Confidential, College Park, MD

Lead Security Officer


  • Responsible for the supervision of 3 to 6 security officers
  • Responsible for the data entry of Security Logs, development of SOP’s, security correspondence, incident & accident reporting, key control, escorts, lost and found items and secured the Conference Center & the Student and Faculty building
  • Responsible for the video surveillance equipment, proactive crime prevention and implementation of the security measures for the means of target hardening

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