Technician Resume

SKILLS:

Software: Imaging, Lotus Notes, Java - based DART, Microsoft Office Suite Access, Excel, PowerPoint, and Word; Microsoft Windows 2000, XP, Vista and Windows 7; Norton Ghost; driver installations

Hardware: Cisco IT Essentials (PC software and hardware); HP desktops & laptops; HP printers; general computer builds and repairs; hardware installations and swaps; BlackBerry configuration

Networking: Networking experience, including running cables, troubleshooting connections, activating ports, etc.

Support: Helpdesk escalation and documentation on ticketing system, customer service support (email, phone, and in person)

EXPERIENCE:

Confidential, VA

Technician

Responsibilities:

Completed 25 - 30 ticket requests a week for the installation of laptops, docking stations, and other equipment to company employees located at the Confidential campus and at the Reston and Herndon locations.
Installed docking stations for the 8460 and 9470 HP laptops along with ergonomic keyboards and mice.
Contributed to monitor migration for over 300 employees by issuing out and installing new 23-inch LED HP monitors.
Evaluated 30-40 laptops and desktops to ensure that each machine had the correct amount of RAM and SSD.
Verified and processed 15-25 asset requests a day in the Asset Control Room (ACR) by assigning printers, desktops, laptops, dock-stations, and other equipment to the desktop support and the installation teams.
Organized and supplied necessary equipment for on-boarding class for new employees and contractors.

Confidential, Washington, DC

IT Assistant

Responsibilities:

Provided technical support to 15 field and on-site employees for hardware and installation troubleshooting.
Supported IT project managers by setting up routers, printers and other equipment.
Performed routine inventory checks and replaced equipment when necessary.

Confidential, Washington, DC

Assistant

Responsibilities:

Accomplished community service requirements by helping elementary students to complete homework over a seven-week period.
Helped staff set-up activities and monitor children.

Confidential, Washington, DC

Filing Clerk

Responsibilities:

Maintained event files for over 50 organizations interested in renting the park space.
Supported the event planning process by taking client phone calls, filing important documents, and tracking dates

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