SKILLS:

Software: Imaging, Lotus Notes, Java - based DART, Microsoft Office Suite Access, Excel, PowerPoint, and Word; Microsoft Windows 2000, XP, Vista and Windows 7; Norton Ghost; driver installations

Hardware: Cisco IT Essentials (PC software and hardware); HP desktops & laptops; HP printers; general computer builds and repairs; hardware installations and swaps; BlackBerry configuration

Networking: Networking experience, including running cables, troubleshooting connections, activating ports, etc.

Support: Helpdesk escalation and documentation on ticketing system, customer service support (email, phone, and in person)

EXPERIENCE:

Confidential, VA

Technician

Responsibilities:

• Completed 25 - 30 ticket requests a week for the installation of laptops, docking stations, and other equipment to company employees located at the Confidential campus and at the Reston and Herndon locations.
• Installed docking stations for the 8460 and 9470 HP laptops along with ergonomic keyboards and mice.
• Contributed to monitor migration for over 300 employees by issuing out and installing new 23-inch LED HP monitors.
• Evaluated 30-40 laptops and desktops to ensure that each machine had the correct amount of RAM and SSD.
• Verified and processed 15-25 asset requests a day in the Asset Control Room (ACR) by assigning printers, desktops, laptops, dock-stations, and other equipment to the desktop support and the installation teams.
• Organized and supplied necessary equipment for on-boarding class for new employees and contractors.

Confidential, Washington, DC

IT Assistant

Responsibilities:

• Provided technical support to 15 field and on-site employees for hardware and installation troubleshooting.
• Supported IT project managers by setting up routers, printers and other equipment.
• Performed routine inventory checks and replaced equipment when necessary.

Confidential, Washington, DC

Assistant

Responsibilities:

• Accomplished community service requirements by helping elementary students to complete homework over a seven-week period.
• Helped staff set-up activities and monitor children.

Confidential, Washington, DC

Filing Clerk

Responsibilities:

• Maintained event files for over 50 organizations interested in renting the park space.
• Supported the event planning process by taking client phone calls, filing important documents, and tracking dates