SUMMARY:

Find a career that blends my IT and Analytical work experiences with my & as a Creative Writer.

TECHNICAL SKILLS:

Proficient in: Apple & Microsoft (Windows) Exchange Server Applications, Mainframe Bridge, FMS, Administrative Client, NetBackup, Real VNC, Win Coin, Pharos Administrator, Oracle HRMS, File System Resource Manager, Microsoft Operations Manager, Citrix ICA, Rumba 95 NT, Alltel/Fidelity System, Imaging, ALSS, & Lotus Notes.

EXPERIENCE:

Confidential, Jacksonville, FL

Teacher/Instructor

Responsibilities:

• Creates, updates, and maintains internal/external Novell and Active Directory user accounts in compliance with City and/or departmental rules and procedures.
• Access to information - sensitive data.
• Pharos account administration, assignment of Rightfax privileges, increases server space restrictions, supply rights to Outlook email accounts and establish access to individual/group email & calendars, distribution lists, applications and network drives.

Service Desk Support

Confidential

Responsibilities:

• Takes service request calls from users and gather information required to identify and classify various types of issues. Create appropriate service request tickets.
• Provides first call resolution for a variety of needs specific to desktop, printer, telephone, network and application issues reported by the customer and escalate more complicated problems through the appropriate channels.
• Assesses problem severity and impact and assigns accurate severity codes. Confirms service request target dates against lead time guidelines. Evaluates change request for risk and establish proper customer expectation for lead time needs.
• Troubleshoots and repairs routine hardware and software issues. Recommends procedural changes to resolve recurring problems.

Production Control Technician

Confidential

Responsibilities:

• Uses software tools to monitor central system health and performance. Researches and resolves problems impacting software systems, production processing, and the production environment.
• Coordinates, monitors and performs backups and restores utilizing Veritas Netbackup software.
• Schedules, tracks and initiates jobs related to tape and disk management. Tracks progress of jobs that are scheduled to run. Escalates issues with jobs that fail or fail to execute. Generates detailed Service Desk tickets on failures; produces metrics reports for management.
• Coordinates the testing of program, systems and/or hardware/software changes and efficiency. Monitors, analyzes and implements changes or additions to software systems and production procedures.
• Coordinates disaster recovery planning. Enforces physical and logical data center security standards. Provides and receives communication for all data center related activities and services.
• Uses fact-finding techniques and analytic tools to identify problems. Demonstrates proficiency in the City of Jacksonville Core Competencies.

Confidential, Jacksonville, FL

Quality Control File Analyst

Responsibilities:

• Performed review of all files in default to determine if loan is qualified for foreclosure status.
• Analyzed and processed all loans placed on an exception hold; included but not limited to loans with multiple liens, property damage, litigation, management review, SSCRA (Soldier/Sailor) Program, fraud, etcetera.

Pre-Sale Coordinator & Quality Assurance

Confidential

Responsibilities:

• Executed daily assignments for bidding instruction team and manage reporting of all data to management.
• Ran quality assurance checks on bidding instructions before sending to the assigned attorney & sale results before sending to foreclosure post sale department.
• Trained team members and attorneys on all new policies and guidelines.
• Tracked daily production for team and generate corresponding Excel reports that include team production as well as all sale information for management.
• Fielded all questions and inquiries regarding foreclosure sales and postponements.

Foreclosure Processor

Confidential

Responsibilities:

• Monitored foreclosure action from initiation to foreclosure sale, thus ensuring all state regulations and investor time frames are met or approved extensions are obtained.
• Received and responded to correspondence from attorneys, mortgagors, mortgage insurance companies and investors.
• Provided support of new employees and QA of daily foreclosure activities.