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Computer Networking Intern Resume

Des Moines, IA

SKILLS:

Microsoft Windows 7 and Windows XP, Microsoft Office Suite Knowledge of PC setup and installation: Gateway Tablet PC’s, Dell Latitude XT. Apple laptops and I - phones.

EMPLOYMENT:

Confidential, Des Moines, IA

Computer Networking Intern

Responsibilities:

  • Verified and tested network switch ports and labeled per prescribed criteria for switch upgrading.

Confidential, Des Moines, IA

Customer Solutions Rep

Responsibilities:

  • Take inbound calls.

Confidential

Deployment Technician

Responsibilities:

  • Build and Deploy Windows 7 desktops and laptops to end-users.

Confidential, West Des Moines, IA

Internal PC Support Specialist

Responsibilities:

  • Provided Help Desk assistance to internal users
  • Password resets and unlocks for various mortgage software applications

Confidential, Des Moines, IA

Project Coordinator-PC/LAN Support

Responsibilities:

  • Check- in and check- out technicians who are working on site equipment upgrades.
  • Quality Assurance of sites after site equipment installs for proper procedure and verification that installed equipment is functioning properly.

PC Specialist / Support Technician

Confidential, West Des Moines, IA

Responsibilities:

  • Coordinated and directed Help Desk calls to Help Desk Technicians.

Confidential, West Des Moines, IA

Support Representative

Responsibilities:

  • Provided 1st tier support for connection issues either with tickets or over the phone step-by-step support.

Confidential, West Des Moines, IA

Internal PC Support Specialist

Responsibilities:

  • Password resets and unlocks for various mortgage software applications.

Confidential, Des Moines, IA

PC Support/Help Desk Assistant

Responsibilities:

  • Assist walk-ins, take calls, or respond to email messages from students having problems using computer software and hardware

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