SKILLS:
Microsoft Windows 7 and Windows XP, Microsoft Office Suite Knowledge of PC setup and installation: Gateway Tablet PC’s, Dell Latitude XT. Apple laptops and I - phones.EMPLOYMENT:
Confidential, Des Moines, IA
Computer Networking Intern
Responsibilities:
- Verified and tested network switch ports and labeled per prescribed criteria for switch upgrading.
Confidential, Des Moines, IA
Customer Solutions Rep
Responsibilities:
- Take inbound calls.
Confidential
Deployment Technician
Responsibilities:
- Build and Deploy Windows 7 desktops and laptops to end-users.
Confidential, West Des Moines, IA
Internal PC Support Specialist
Responsibilities:
- Provided Help Desk assistance to internal users
- Password resets and unlocks for various mortgage software applications
Confidential, Des Moines, IA
Project Coordinator-PC/LAN Support
Responsibilities:
- Check- in and check- out technicians who are working on site equipment upgrades.
- Quality Assurance of sites after site equipment installs for proper procedure and verification that installed equipment is functioning properly.
PC Specialist / Support Technician
Confidential, West Des Moines, IA
Responsibilities:
- Coordinated and directed Help Desk calls to Help Desk Technicians.
Confidential, West Des Moines, IA
Support Representative
Responsibilities:
- Provided 1st tier support for connection issues either with tickets or over the phone step-by-step support.
Confidential, West Des Moines, IA
Internal PC Support Specialist
Responsibilities:
- Password resets and unlocks for various mortgage software applications.
Confidential, Des Moines, IA
PC Support/Help Desk Assistant
Responsibilities:
- Assist walk-ins, take calls, or respond to email messages from students having problems using computer software and hardware
