Computer Technician Resume
2.00/5 (Submit Your Rating)
Belair, MD
SUMMARY:
To be involved in the and support of end users; helping to maintain daily operations, while researching to resolve conflicts or issues as they arise, through teamwork and project management.
SKILL:
- Microsoft Office suite of products including FrontPage & Publisher
- Networking Cisco, Alcatel, NT, Novell
- Altiris Deployment, Ghost Imaging, SQL, Windows XP & 7, Server 2003 & 2008, Active Directory, Dbase, VB, Fox base, Assembler, COBOL, CISCS, VSAM, Adobe PhotShop
EXPERIENCE:
Confidential, Belair, MD
Computer Technician
Responsibilities:
- Investigate, analyze, and resolve hardware, associated software, and communications problems on Confidential ’ computer systems. Including hardware repairs and maintenance on school - based computers and peripherals.
- Trouble shoot WAN/LAN, user account rights and permissions access in Windows client server Active Directory environment.
- Support of all users and equipment for six schools. Including installation, replacement, and repairs or coordination of vendors and other internal teams involving racks, switches, data drops, network cabling.
- Provide advanced hardware technical assistance and support ; troubleshoot and resolve system hardware, software, and communications failures and conflicts.
- Assist in users in the proper use of PC and network hardware and software.
- Evaluate existing computer system's hardware and performs systems upgrades; based on customer or district needs, customizes and tests computer systems, and resolves configuration conflicts and errors.
- Install, integrate, and configure new computer systems and hardware for users.
- Setup wireless access points for mobile laptop labs.
- Review, prioritize, and process work orders received. Windows 7, XP Pro, Server 2003,2008
Confidential, Hunt Valley, MD
Help Desk
Responsibilities:
- Responded to escalated customer calls from first line help desk staff.
- Interacted with programmers to find solutions and design upgrades related to customer feedback and user suggestions.
- Documented new software for release to public.
- Created presentation for annual sales staff conference.
Help Desk
Responsibilities:
- Creation of Wizard Help Desk for online ordering customer support.
- Assist Programmer with update and support of online pc ordering program.
- Responsible for documenting and compiling of F1 online help functionality within program.
- Support of corporate user access to various systems.
- Trained sales staff for international laptop connections.
- Set up video conferencing equipment for sessions.
Confidential, York, PA
HR Clerk / Computer Operator
Responsibilities:
- Worked with programmers to devise HR compliant forms.
- Received of Merit for coordinating data and staff.
- Support stores’ NCR nightly submissions.
- Responsible for input of cash register sales data to corporate mainframe for report generation.
Confidential, Belair, MD
Computer Operator
Responsibilities:
- Processed nightly mainframe batch operations
Confidential, Belair, MD
Helpdesk
Responsibilities:
- Assist programmer with automated insurance application.
- Support user via equipment installation and troubleshooting.
- Designed reports to monitor PC / Fax cost justifications.
Confidential, Stewartstown, PA
Notary Public Title Clerk
Responsibilities:
- All vehicle title work for customer sales.
- General journal entries for account reconciliations.
- Prepare trial balances and financial statements.
- Compile customer account data.
- Answer phones and filing.