SUMMARY:

To be involved in the and support of end users; helping to maintain daily operations, while researching to resolve conflicts or issues as they arise, through teamwork and project management.

SKILL:

• Microsoft Office suite of products including FrontPage & Publisher
• Networking Cisco, Alcatel, NT, Novell
• Altiris Deployment, Ghost Imaging, SQL, Windows XP & 7, Server 2003 & 2008, Active Directory, Dbase, VB, Fox base, Assembler, COBOL, CISCS, VSAM, Adobe PhotShop

EXPERIENCE:

Confidential, Belair, MD

Computer Technician

Responsibilities:

• Investigate, analyze, and resolve hardware, associated software, and communications problems on Confidential ’ computer systems. Including hardware repairs and maintenance on school - based computers and peripherals.
• Trouble shoot WAN/LAN, user account rights and permissions access in Windows client server Active Directory environment.
• Support of all users and equipment for six schools. Including installation, replacement, and repairs or coordination of vendors and other internal teams involving racks, switches, data drops, network cabling.
• Provide advanced hardware technical assistance and support ; troubleshoot and resolve system hardware, software, and communications failures and conflicts.
• Assist in users in the proper use of PC and network hardware and software.
• Evaluate existing computer system's hardware and performs systems upgrades; based on customer or district needs, customizes and tests computer systems, and resolves configuration conflicts and errors.
• Install, integrate, and configure new computer systems and hardware for users.
• Setup wireless access points for mobile laptop labs.
• Review, prioritize, and process work orders received. Windows 7, XP Pro, Server 2003,2008

Confidential, Hunt Valley, MD

Help Desk

Responsibilities:

• Responded to escalated customer calls from first line help desk staff.
• Interacted with programmers to find solutions and design upgrades related to customer feedback and user suggestions.
• Documented new software for release to public.
• Created presentation for annual sales staff conference.

Help Desk

Responsibilities:

• Creation of Wizard Help Desk for online ordering customer support.
• Assist Programmer with update and support of online pc ordering program.
• Responsible for documenting and compiling of F1 online help functionality within program.
• Support of corporate user access to various systems.
• Trained sales staff for international laptop connections.
• Set up video conferencing equipment for sessions.

Confidential, York, PA

HR Clerk / Computer Operator

Responsibilities:

• Worked with programmers to devise HR compliant forms.
• Received of Merit for coordinating data and staff.
• Support stores’ NCR nightly submissions.
• Responsible for input of cash register sales data to corporate mainframe for report generation.

Confidential, Belair, MD

Computer Operator

Responsibilities:

• Processed nightly mainframe batch operations

Confidential, Belair, MD

Helpdesk

Responsibilities:

• Assist programmer with automated insurance application.
• Support user via equipment installation and troubleshooting.
• Designed reports to monitor PC / Fax cost justifications.

Confidential, Stewartstown, PA

Notary Public Title Clerk

Responsibilities:

• All vehicle title work for customer sales.
• General journal entries for account reconciliations.
• Prepare trial balances and financial statements.
• Compile customer account data.
• Answer phones and filing.