TECHNICAL SKILLS:

Software/Programs: Multi Layered Switched Networks, Convergence Technology: VOIP, Linux - Ubuntu and Knoppix, Remote Tools, Windows Sever administration, Remedy, Meditech, One Staff, ADP

PROFESSIONAL EXPERIENCE:

Confidential

Onsite Technician

Responsibilities:

• Provided mission critical and corporate level technical support for residential users in small/medium size business environments
• Performed server administration support involving General Maintenance, Updates, Password Resets, Backups, server setup, residential end-user issues
• Performed both Network-side and Workstation-side printer setup, configuration, and issue resolution
• Performed Bench work: Troubleshooting, Rebuilds, Reinstallations, General maintenance

Confidential, Dallas

Team Lead

Responsibilities:

• Supervised nine person team over a period of 3 months
• Performed Help Desk and Desk Side support
• Provided support with an average call volume of 10 calls daily tracked using Remedy Ticketing System
• Performed both Network-side and Workstation-side Printer setup, configuration, and issue resolution for HP & Brother Printers
• Performed setup and Synchronization of PDA hardware including BlackBerry and Treo hand-held mobile devices
• Collaborated with IT Department Team members to address Network issues including Downed Switches, Running Cables, incorrect D-LAN Configurations, network wiring, V-LAN issues

Confidential

Support Specialist

Responsibilities:

• Collaborated with Field Engineers and Technicians with Support issues pertaining to Installation, Maintenance, and Satellite support
• Initiated escalated tickets (RMA’s) for issues involving defective Audio / Video equipment with an average call volume of 30 tickets daily
• Installed fail-over system to ensure Redundancy of Information in the event of Satellite failure
• Proprietary hardware support running Linux OS through remote support
• Proprietary hardware support running Windows embedded through remote support