SUMMARY:

To obtain a position in a leading information technology group that utilizes my skills as consistent troubleshooter with great attention to detail.

AREAS OF EXPERTISE:

• Advanced PC hardware, software, and networking knowledge.
• Advanced PC/Server Operating System knowledge.
• Advanced and experienced troubleshooting of a wide range of computer devices and peripherals. (Printers/Scanners/Flash Drives/Card Readers/Routers/Switches/Etc)

TECHNICAL PROFICIENCIES:

Microsoft Office: (2000 up to 2010) Word, Outlook, Excel, Access, Visio, Project Professional, One Note, and Power Point - Quickbooks, PowerShell, PowerGUI (PowerShell editor), RDP, Test Track, TortosieCVS, VMware Workstation, VMware Player, FileZilla, Symantec Executive Software, (SEP, Back Up Exec 2010, Etc) Adobe Photoshop, Image Ready, Flash, Dreamweaver, HTML Editor(s), Notepad++, All Macromedia programs. Skype, LogMeIn, WebEx, and RealVNC. - Word Press, along with some CSS and PHP experience, Windows 3.1, Windows’95, Windows '98, Windows 2000, XP Home/ Pro/MCE (Service Packs 1, 2 & 3,) Vista (All Versions), Windows 7(All Versions), UNIX/LINUX -(GParted/CloneZilla/Ubuntu/Fedora/OpenSuse/Cent OS/BackTrack/Red Hat), Macintosh/Apple (OSX 7 and up). Windows Server SBS 2003 and 2008. Knowledge of AD, GPO, WDS, MMC. Setting up/deployment of DNS and DHCP, as well as WDS.

PROFESSIONAL STRENGTHS:

• Troubleshooting and researching problems through its conclusion.
• I pride myself in the fact that if I don't know an answer off the top of my head or cannot figure it out I will take a step back and research the problem.
• Problems are not always simple and easy, and my ability to recognize this is one of the biggest differences between making myself a great tech versus a just a good one.
• Attention to detail can be defined as "being thorough in accomplishing a task with concern for all areas involved, no matter how small.
• It is true in basically all aspects of life that the little things count and I like to go above in beyond in my daily duties.
• I remember the little things users need, and I make my work applicable to them.
• Customer service driven. I generally want to help people with their technical issues because I know the pitfalls and troubles technology can bring.
• I like to always remind myself that I am like a translator and I need to be able to communicate to all levels of tech related issues clearly and efficiently.
• By doing so I can make the experience better for everyone involved.

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, WA

HelpDesk/System Administrator

Responsibilities:

• Respond to requests for technical assistance in person, via phone, electronically.
• Diagnose and resolve technical hardware and software issues.
• Research questions using available information resources.
• Advise user on appropriate action.
• Follow standard help desk procedures.
• Log all help desk interactions.
• Administer help desk software.
• Redirect problems to appropriate resource.
• Identify and escalate situations requiring urgent attention.
• Track and route problems and requests and document resolutions.
• Prepare activity reports.
• Stay current with system information, changes and updates.

Confidential, Seattle, WA

PC Service/Bench Tech

Responsibilities:

• Hardware troubleshooting. Hardware diagnostics.
• Repair and Re-installation of Motherboards, Processors, RAM, Optical Drives, ETC.
• Software troubleshooting, all versions of windows.
• Laptop experience. Full dismantling and reassembling of laptops.
• Ability to de-solder and solder power jacks and other devices back on laptop motherboards.
• Data recovery experience and Data backing up experience.
• Also, experience in Virus/Spyware/Malware/root kit removals and troubleshooting.
• Customer service experience.
• I have to interact with customers via phone, store, email, etc.

Confidential, Milton, WA

Webmaster/Network Specialist/Troubleshooter

Responsibilities:

• Designed and manage website.
• Doubled customer database with new website, brought new accounts in.
• Helped open our new company “Team Seals.”
• Designed mail outs, company logo, and company stickers.

Confidential, Cheney, WA

Student Consultant/Troubleshooter

Responsibilities:

• Gave troubleshooting support to hundreds of Confidential students who daily used the computer labs.
• Gave technical support to any miss-used computers/hardware, to bring them back to a working state if something had happened to them.
• Learned first had how to use mirror hard drives over network servers in order to quickly reformat computers and bring them back to their original state in case of viruses or hackers.