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Event Security Officer (seasonal) Resume

Dover, DE

SKILLS:

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi - tasking and Flexibility towards shifts as per work volume increases and decreases.

EXPERIENCE:

Confidential, Dover, DE

Event Security Officer (Seasonal)

Responsibilities:

  • Monitor entry and exit points to specific areas of the facility, including screening of guests bags prior to entering the center
  • Enforce policies and procedures
  • Provide security escorts per events requirements
  • Perform routine search procedures utilizing bag searches prior to guests entering the center
  • Ensure that no prohibited items or behavior are tolerated at the Center
  • Greet and direct guests to seating and services
  • Maintain open and smooth access routes throughout seating and concourse areas
  • Attend and participates in pre - event briefings
  • Receive and act on complaints from patrons according to established policies and procedures
  • Aid in direction of orderly evacuation of the building during emergencies
  • Monitor and maintains door access to assigned area

Confidential, Dover, DE

Merchandise Coordinator

Responsibilities:

  • Create, develop and buy the merchandise
  • Identify current and future trends that appeal to consumers
  • Strategically develop and execute financial plans by line, and classification
  • Achieve financial goals for assigned business category, including sales, gross margin and comp plans
  • Work with store teams to enhance the understanding of our customers and address their needs
  • Maintain high awareness of the targeted customer
  • Responsible for all incoming receipts and transfers of visual merchandising props, fixtures, and supplies.
  • Provide visual set ups of merchandise
  • Organize mannequins and form changes, enhance product presentation and install all event signing and graphic collateral

Confidential, Dover, DE

Customer Service Supervisor

Responsibilities:

  • Managed retail staff, including cashiers and people working on the floor.
  • Met financial objectives by preparing an quarterly budget, scheduling expenditures and analyzed variances
  • Ensured merchandise is clean and ready to be displayed
  • Maintained inventory and ensure items are in stock
  • Ensured promotions are accurate and merchandised to the company s standards.
  • Utilized information technology to record sales figures, for data analysis and future planning
  • Ensured standards for quality, customer service and health and safety are met
  • Monitored local competitors
  • Maintained store's cleanliness and health and safety measures
  • Organized and distribute staff schedules
  • Presided over staff meetings.
  • Helped retail sales staff achieve sales targets
  • Managed different departments within the store
  • Handled customer questions, complaints, and issues

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