SUMMARY:

• Six years of experience providing computer repair and training to end users.
• Federal
• Municipal
• Private Industry
• Five years of customer service experience.
• Federal
• Municipal
• Private Industry

SKILLS:

• Unattended installations of XP, Vista, 7,8, and 2000/2003
• Attended installations of Windows 95 and up
• Server setup and configuration
• User and Group creation
• Active Directory Policies
• DHCP setup and configuration
• Active Directory setup and configuration
• Wave setup and configuration
• Server hardware installation
• Volume creation and management under Dynamic Disk
• Extended and Dynamic Partition installation and management
• Mandatory/Roaming profiles creation and management
• User and Group creation and management
• Account and Local Policies
• File/Folder sharing and security
• Troubleshooting
• Drive Mapping
• Task Scheduler
• OS Backup and Imaging
• Remote Desktop
• Printer Sharing and Mapping

• Software and driver installation
• Installation and configuration
• Data migration to or from Windows
• Troubleshooting
• Basic training
• Integration with other Apple products
• Cat5e straight through and crossover cabling
• IPv4 Sub netting
• Router/Switch/Hub and LAN management
• Network troubleshooting

• Hardware installation and replacement
• Hardware and software troubleshooting
• Computer building and maintenance
• Printer repair and installation

TECHNICAL SKILLS:

Computer Software: Open Fox, MRI, Virtual Box, Office, Norton Internet Security, MacAfee, Kaspersky, Webroot, RMS, CCleaner, Malwarebytes, MPS, Hijackthis, PLink, HYPE, LANDesk, WAVE, Mac OS X

RELATED EXPERIENCE:

Information Technology Technician

Confidential, Newport News, Virginia

Responsibilities:

• Windows XP, Vista, 7, 8, and MAC OS X installation and configuration
• Troubleshooting desktop, laptop, and mdc hardware and software issues
• Server installation and maintenance
• Project management
• Network administration and troubleshooting
• Implementing and monitoring network security
• Adding and removing employees from active directory
• Implementing new technology throughout the police department
• Testing and configuring new equipment
• Inventory and database management

Service Technician

Confidential, Newport News, Virginia

Responsibilities:

• Windows XP, 7, Vista, and MAC OS X installation and configuration
• Creating service tickets using the STAR tracking system
• Apple training for new Mac users
• Assisting clients over the phone and counter with IT related questions
• Troubleshooting client hardware, software, and networking issues
• Setting up new computers to meet customer needs
• Resolving customer complaints to minimize disappointment
• Removing malware for clients and recommending protection software
• Providing computer hardware and software solutions to fit customer needs

Help Desk Technician

Confidential, Hampton, Virginia

Responsibilities:

• Wired/Wireless LAN setup and configuration
• Microsoft Windows XP/Vista/7 troubleshooting
• Network troubleshooting
• Windows and software updates
• Computer installation and setup
• Hardware and software troubleshooting/repairs/upgrades
• Malware removal and preventative measures