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Information Technology Technician Resume

Newport News, VirginiA


  • Six years of experience providing computer repair and training to end users.
  • Federal
  • Municipal
  • Private Industry
  • Five years of customer service experience.
  • Federal
  • Municipal
  • Private Industry


  • Unattended installations of XP, Vista, 7,8, and 2000/2003
  • Attended installations of Windows 95 and up
  • Server setup and configuration
  • User and Group creation
  • Active Directory Policies
  • DHCP setup and configuration
  • Active Directory setup and configuration
  • Wave setup and configuration
  • Server hardware installation
  • Volume creation and management under Dynamic Disk
  • Extended and Dynamic Partition installation and management
  • Mandatory/Roaming profiles creation and management
  • User and Group creation and management
  • Account and Local Policies
  • File/Folder sharing and security
  • Troubleshooting
  • Drive Mapping
  • Task Scheduler
  • OS Backup and Imaging
  • Remote Desktop
  • Printer Sharing and Mapping
  • Software and driver installation
  • Installation and configuration
  • Data migration to or from Windows
  • Troubleshooting
  • Basic training
  • Integration with other Apple products
  • Cat5e straight through and crossover cabling
  • IPv4 Sub netting
  • Router/Switch/Hub and LAN management
  • Network troubleshooting
  • Hardware installation and replacement
  • Hardware and software troubleshooting
  • Computer building and maintenance
  • Printer repair and installation


Computer Software: Open Fox, MRI, Virtual Box, Office, Norton Internet Security, MacAfee, Kaspersky, Webroot, RMS, CCleaner, Malwarebytes, MPS, Hijackthis, PLink, HYPE, LANDesk, WAVE, Mac OS X


Information Technology Technician

Confidential, Newport News, Virginia


  • Windows XP, Vista, 7, 8, and MAC OS X installation and configuration
  • Troubleshooting desktop, laptop, and mdc hardware and software issues
  • Server installation and maintenance
  • Project management
  • Network administration and troubleshooting
  • Implementing and monitoring network security
  • Adding and removing employees from active directory
  • Implementing new technology throughout the police department
  • Testing and configuring new equipment
  • Inventory and database management

Service Technician

Confidential, Newport News, Virginia


  • Windows XP, 7, Vista, and MAC OS X installation and configuration
  • Creating service tickets using the STAR tracking system
  • Apple training for new Mac users
  • Assisting clients over the phone and counter with IT related questions
  • Troubleshooting client hardware, software, and networking issues
  • Setting up new computers to meet customer needs
  • Resolving customer complaints to minimize disappointment
  • Removing malware for clients and recommending protection software
  • Providing computer hardware and software solutions to fit customer needs

Help Desk Technician

Confidential, Hampton, Virginia


  • Wired/Wireless LAN setup and configuration
  • Microsoft Windows XP/Vista/7 troubleshooting
  • Network troubleshooting
  • Windows and software updates
  • Computer installation and setup
  • Hardware and software troubleshooting/repairs/upgrades
  • Malware removal and preventative measures

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