SUMMARY:

Experienced IT Infrastructure and Operations Manager

SKILLS:

• Microsoft Server (2000 - 2008)
• Microsoft Exchange
• Microsoft Active Directory
• Microsoft SQL Server(2000 through 2008)
• Microsoft SQL Server Reporting Services
• Microsoft Internet Information Services (IIS)
• Microsoft Windows (98 through 7)
• Microsoft Office (2000 through 2010)
• Microsoft SharePoint
• Microsoft Visio
• Microsoft Project
• Adobe Dreamweaver
• Symantec Backup Exec
• BrightStor ArcServe Backup
• Switch/Router installation/configuration
• CAT5 cabling
• PC/Server hardware/software
• PBX/Voicemail systems

EXPERIENCE:

Confidential, Dexter, MI

IT Operations Manager

Responsibilities:

• Manage the IT Operations team; responsible for SQL databases, reporting infrastructure and development, and software maintenance across three international office locations.
• Provided leadership to software development team through project management with daily meetings within the IT team and bi-weekly review meetings with senior staff.
• Provided training to new staff in areas of IT infrastructure and operational management.Implement and enforce a change management policy for all hardware and software implementation, maintenance, and upgrades.
• This resulted in an 85% improvement in infrastructure uptime, software version control, and staff accountability.
• Responsible for software monitoring and performance tuning to ensure maximum processing capability and 24-hour uptime supporting a three-shift workforce seven days per week.
• Completion and validation of inventory reporting utilizing SQL procedures and Excel-based reporting delivered to finance team.

IT Infrastructure/Operations Manager

Confidential

Responsibilities:

• Manage the Infrastructure/Operations team; responsible for SQL databases, network infrastructure, and hardware/software maintenance of 500 devices spread across four international office locations.
• Managed team of IT Help Desk Support professionals supporting 250 employees over three shifts. On average, team closed 950 tickets per month. Reduced corporate help desk calls by 33% per year.
• Led IT team responsible for two corporate relocations, including network design, telephony configuration, and service contract negotiation.
• Both projects were completed on time (three months) and under budget.
• Provided infrastructure solutions to support Confidential ’s Lean Manufacturing processes reducing Work In Process (WIP) levels by 70%.
• Drove infrastructure improvements which reduced plant “slow down” incidents by 85%. This resulted in a 5% increase in processing efficiencies.
• Developed and implemented equipment/infrastructure change allowing corporate move from Microsoft Dynamics/Great Plains solution to Oracle ERP solution.
• Worked with fulfillment project team to specify and implement hardware for a new just-in-time fulfillment line. This included tools to scan into locations and pull via FIFO aging and order aging.

Network Administrator

Confidential

Responsibilities:

• Responsible for development and maintenance of all networking components, including hardware firewall and configuration, routing and switching, DNS, DHCP, WINS, LAN, WAN, and WLAN setup and troubleshooting.
• Redesigned the international corporate network resulting in reduced network traffic through the use of optimized subnets and internal DNS entries.
• Responsible for all telecom needs, including selection and installation of phone systems, voicemail systems, and conference calling solutions.

Systems Administrator

Confidential

Responsibilities:

• Responsible for maintaining email accounts, account security, and folder structure and security through Microsoft Active Directory, Microsoft Windows Server, and Microsoft Exchange.
• Performed routine maintenance on servers and workstations, switch/hub installations, cabling, and wireless access point configurations.
• Monitored daily and weekly SQL database backup jobs (full and transactional), as well as ArcServe data backups and restorations.
• Maintained company phone and voicemail systems by working within PBX software, as well as performing basic hardware maintenance and coordinated with appropriate partners for advanced hardware maintenance.

Confidential, Dexter, MI

PC Technician

Responsibilities:

• Built/repaired workstations and servers via hardware installation and assembly, driver issue research and resolution, and operating system/software installation and configuration.
• Assisted personnel with hardware or software issues either in person or remotely.
• Maintained company-wide documentation such as phone directories, organizational charts, and helpdesk documentation for the IT Department.
• Logged all incoming and outgoing service jobs for root-cause resolution and metrics calculation.