SUMMARY:
Detail - oriented Computer Technician with five years of high-quality technical service experience in a large corporate environment for internal and external clients ranging from executives to end-users. Looking to provide exceptional customer service troubleshooting and repairing a full range of desktop, laptop, multi-function printers, Microsoft Office products, Blackberries and Remote Support Tools
SKILLS:
- Fast Learner
- Computer Hardware
- Troubleshooting
- Information Technology
- Adapt to change
- Networking
- Wireless Networking
- Microsoft Office
WORK EXPERIENCE:
Confidential
Resident Services Coordinator
Responsibilities:
- Assists and coordinate all requests from military families with the property management team including move ins, move outs, inquiries, community standards enforcements.
- Conducts move out assessments with departing residents and assess any charge for damages.
- Reviews and verifies required paperwork for dependent qualification and housing needs.
- Administers move-in paperwork and home inspections with residents.
- Conducts neighborhood tours and home showings for qualified potential residents.
- Answers resident questions by verbal and email along with assists in resolving resident complaints.
- Provides high standard of customer service to residents through a prompt and courteous response to all inquiries.
- Enforces resident guide and community standards by regularly inspecting the community including, homes, community facilities and common areas to maintain curb appeal and coordinate community activities.
Confidential
Community Manager
Responsibilities:
- Assistant Community Manager and 3 Resident Services Coordinators.
- Performed administrative review of civilian personnel for hire as Resident Services Coordinators.
- Write reports on incidents as they occur. Write findings on cleared homes to maintenance.
- Produce documents using Microsoft Office programs.
- Maintain resident files, and fill out leases for Applicants of Confidential .
- Input residents personal data and remarks into property Management database.
- Assist in transitioning service members into new homes as efficiently and as stress free as possible.
- Solve issues with or between residents to maintain a peaceful coexistence.
- Assist in planning and conducting Community events.
Confidential
IT Support Specialist /Assistant Community Manager
Responsibilities:
- Troubleshoot problems with computers Switches, Routers, and Voice over Internet Protocol (VoIP) phone system.
- Performed desktop hardware and applications support to users.
- Determine requirements, purchase, installation and configuration of networking hardware to include routes and switches.
- Provided first line maintenance to workstations and networking equipment.
- Worked closely with Confidential & Confidential tech for T1 maintenance.
- Add or remove computers and users form Active Directory.
- Repair laptop, desktop computers and Physical layer of the OSI model.
- Assists and coordinate all requests from military families with the property management team including move ins, move outs, inquiries, community standards enforcements.
- Conducts move out assessments with departing residents and assess any charge for damages.
- Reviews and verifies required paperwork for dependent qualification and housing needs.
- Administers move-in paperwork and home inspections with residents.
- Conducts neighborhood tours and home showings for qualified potential residents.
- Recoup current resident damage, daily bank deposit and other financial responsibilities.
- Assist in transitioning service members into new homes as efficiently and as stress free as possible.
- Solve issues with or between residents to maintain a peaceful coexistence.
- Assist in planning and conducting Community events.
- Train and supervise 3 Resident Services Coordinators. assisting the Property Manager with the routine operation of the community.
- Assists in managing the day to day operations of the community center and staff.
- Enforces resident guide and community standards by regularly inspecting the community including, homes, community facilities and common areas to maintain curb appeal and coordinate community activities.
