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Resident Services Coordinator Resume

SUMMARY:

Detail - oriented Computer Technician with five years of high-quality technical service experience in a large corporate environment for internal and external clients ranging from executives to end-users. Looking to provide exceptional customer service troubleshooting and repairing a full range of desktop, laptop, multi-function printers, Microsoft Office products, Blackberries and Remote Support Tools

SKILLS:

  • Fast Learner
  • Computer Hardware
  • Troubleshooting
  • Information Technology
  • Adapt to change
  • Networking
  • Wireless Networking
  • Microsoft Office

WORK EXPERIENCE:

Confidential

Resident Services Coordinator

Responsibilities:

  • Assists and coordinate all requests from military families with the property management team including move ins, move outs, inquiries, community standards enforcements.
  • Conducts move out assessments with departing residents and assess any charge for damages.
  • Reviews and verifies required paperwork for dependent qualification and housing needs.
  • Administers move-in paperwork and home inspections with residents.
  • Conducts neighborhood tours and home showings for qualified potential residents.
  • Answers resident questions by verbal and email along with assists in resolving resident complaints.
  • Provides high standard of customer service to residents through a prompt and courteous response to all inquiries.
  • Enforces resident guide and community standards by regularly inspecting the community including, homes, community facilities and common areas to maintain curb appeal and coordinate community activities.

Confidential

Community Manager

Responsibilities:

  • Assistant Community Manager and 3 Resident Services Coordinators.
  • Performed administrative review of civilian personnel for hire as Resident Services Coordinators.
  • Write reports on incidents as they occur. Write findings on cleared homes to maintenance.
  • Produce documents using Microsoft Office programs.
  • Maintain resident files, and fill out leases for Applicants of Confidential .
  • Input residents personal data and remarks into property Management database.
  • Assist in transitioning service members into new homes as efficiently and as stress free as possible.
  • Solve issues with or between residents to maintain a peaceful coexistence.
  • Assist in planning and conducting Community events.

Confidential

IT Support Specialist /Assistant Community Manager

Responsibilities:

  • Troubleshoot problems with computers Switches, Routers, and Voice over Internet Protocol (VoIP) phone system.
  • Performed desktop hardware and applications support to users.
  • Determine requirements, purchase, installation and configuration of networking hardware to include routes and switches.
  • Provided first line maintenance to workstations and networking equipment.
  • Worked closely with Confidential & Confidential tech for T1 maintenance.
  • Add or remove computers and users form Active Directory.
  • Repair laptop, desktop computers and Physical layer of the OSI model.
  • Assists and coordinate all requests from military families with the property management team including move ins, move outs, inquiries, community standards enforcements.
  • Conducts move out assessments with departing residents and assess any charge for damages.
  • Reviews and verifies required paperwork for dependent qualification and housing needs.
  • Administers move-in paperwork and home inspections with residents.
  • Conducts neighborhood tours and home showings for qualified potential residents.
  • Recoup current resident damage, daily bank deposit and other financial responsibilities.
  • Assist in transitioning service members into new homes as efficiently and as stress free as possible.
  • Solve issues with or between residents to maintain a peaceful coexistence.
  • Assist in planning and conducting Community events.
  • Train and supervise 3 Resident Services Coordinators. assisting the Property Manager with the routine operation of the community.
  • Assists in managing the day to day operations of the community center and staff.
  • Enforces resident guide and community standards by regularly inspecting the community including, homes, community facilities and common areas to maintain curb appeal and coordinate community activities.

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