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Implementation Specialist Resume

SUMMARY:

  • I will use my experience and training as a technical writer to be an ideal liaison between any Subject Matter Expert and any end user.
  • 6 years Technical Writing
  • 2 years Software Documentation
  • 1 year jQuery
  • 5 years HTML
  • 2 years CSS
  • 3 months Confluence
  • 3 years Jing/Camtasia/Captivate
  • 2 years RoboHelp
  • 10 years Microsoft Suite
  • 3 years Document Design
  • 1 year Video Game Design
  • 2 years Visio
  • 1 year Construct 2
  • 1 year Grant Writing
  • 3 years Adobe Creative Suite used in Document Design, Web Page Design and Video Game Design
  • 1 year XML
  • 1 year DITA
  • 3 months Oracle PL/SQL documentation
  • 1 year Wiki markup
  • C++ Certification
  • 3 year Technical Editing
  • 1 year Style Manuals
  • Attention to detail
  • Excellent public speaking and listening skills

WORK HISTORY:

Confidential

Implementation Specialist

Responsibilities:

  • Conducts WebEx Webinars for MeetingBroker

Confidential

General Laborer

Responsibilities:

  • Assignments include roofing, load and unload, light industrial etc.

Confidential

Technical Writer

Responsibilities:

  • Worked with Altasia Confluence content management system
  • Created a standard documentation style manual for all online and print deliverables
  • Updated SOP's; Wrote and edited Wiki - pages
  • Worked with the Application Support team to document the PL/SQL programming standards for the department

Confidential

Customer Service Representative/B2B sales/Technical Support

Responsibilities:

  • Developed problem solving and technical troubleshooting skills
  • Took a proactive role by creating a ‘doorway’ for the company intranet system that saved the company time and money
  • Created a training presentation to help improve fellow customer service rep. sales

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