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Desktop Support/it Technician Resume

SUMMARY:

  • Proven Ability to diagnose, troubleshoot, and resolve technical problems.
  • Quick Learner with strong working knowledge of software, hardware, networking operating systems & Security Applications
  • Outstanding communication skills, demonstrated background working well with students and co - workers in one-on-one and group setting

EMPLOYMENT HISTORY:

Confidential

Desktop Support/IT Technician

Responsibilities:

  • Moving, Installing and Configuring Cisco Phones
  • Installing/Setting Up Servers

Confidential

Desktop Support Tech

Responsibilities:

  • Executive Desktop Support
  • Executive Phone Support
  • Installing/Configuring Network Printers
  • Installing/Configuring Routers, Switches/Hubs
  • Installing/Configuring Windows/Mac/Linux OS
  • Supporting Hilton Worldwide Executive Clients

Confidential

Refresh Technician

Responsibilities:

  • Re-Imaging New Computers Using Symantec Ghost
  • Network Desktop/Help Desk Support
  • Hardware, Software and MS Office Support
  • Data Migration From Old Computers To New Computers
  • System Overlays
  • Using HP SM7 Ticketing System to report, troubleshoot and keep track of Issues
  • Windows OS, Mac and Linux Support
  • MS Outlook and Entourage support

Confidential

Field Tech./Discovery Tech.

Responsibilities:

  • Re-Imaging New Computers Using Symantec Ghost
  • Network Desktop/Help Desk Support
  • Hardware, Software and MS Office Support
  • Data Migration From Old Computers To New Computers
  • System Overlays
  • Using HP SM7 Ticketing System to report, troubleshoot and keep track of Issues
  • Windows OS, Mac and Linux Support
  • MS Outlook and Entourage support

Confidential

Desktop Support/Help Desk

Responsibilities:

  • Provide Desk side support as well as phone support on Hardware and Software Support Using BMC Remedy Application
  • Security Diagnostics (Virus Diagnostics and removal)
  • Hardware and software upgrade
  • Printer Support and installation
  • VPN Support and configuration
  • Install New Computer for existing and new employees
  • Active Directory(Locking/Unlocking Accounts, Locking/Unlocking Passwords)
  • Using Active Directory to Elevate or Demoting User privileges.
  • Answering Calls VIA ACD Cisco Phone System

Environment: Mac, Windows, VPN, TC/IP, DNS, DHCP, Remedy, Cisco Switches, Firewalls

Confidential

PC Technician

Responsibilities:

  • Change the position of the computer from top desk to bottom.
  • Cable Management
  • Replace Monitors
  • Install new computers

Environment: Windows, Dell, HP, TCP/IP, Monitors

Confidential

Equipment Install Tech

Responsibilities:

  • Replacing Network Equipments such as Modems, Switches
  • Reimaging existing PCs using Symantec Ghost
  • Install Webcams
  • Install new Intel Based PCs
  • Diagnose and troubleshoot network related issues
  • Configure Pre-Existing network printer

Environment: Windows, TCP/IP, Cisco Switches, Hubs, Modem, Sonic wall Firewall

Confidential

Monitor Refresh Tech

Responsibilities:

  • Replacing Monitors at Confidential Bethesda Facility

Environment: Windows

Confidential

Server Refresh Tech

Responsibilities:

  • Working in a team environment to replace a server
  • Running pre-written script to backup the registries and drive encryption settings
  • Replace the old server with the new server
  • Make sure the cable management is properly and neatly done
  • Run a pre-written script to replace registries and drive encryption settings
  • Making sure all the correct drives and printers are mapped and the client can access the mapped drives and printer

Environment: Windows XP, Active Directory, Tcp/IP, LAN, Cable management, Terminal, Telnet, DHCP, DNS

Confidential

Field Tech/ Deployment Tech

Responsibilities:

  • Working under HP supervision to support NASA Computers at Goddard Space Flight Center in Greenbelt.
  • Replacing old computers with new computers
  • Back-up of the data from the old machine and imaging of all the old machines
  • Gathering Data to be backed from the old machines
  • Seat Count of all the computers that needs to be replaced
  • Printer Installation
  • Operating System Installation and other software installations such as Adobe, Microsoft Office Suite etc.
  • Network Diagnostics and maintenance
  • Setting up SAN Servers, Configuration and Monitor
  • VMware Server Setup and Configuration.

Confidential

Help Desk/ Network Administrator

Responsibilities:

  • Use Symantec Ghost to create back-ups and create image/refresh computers
  • Hardware/software Configuration and deployment
  • Configure Network Bridging to ensure proper network connectivity
  • Configuring and Installing Use of proper Anti-virus and Other Security Applications
  • Configure VPN and maintain proper network uptime
  • Provide Strong Customer Service and assistance to End-Users
  • Answering customer phone calls and resolving customer complaints on the phone in a timely manner
  • Creating flow charts in order to solve complex networking problems and Documenting Daily reports on solved and unsolved problems.
  • NAS Setup and Configuration

Environment: Windows 2000/XP/Vista/7, Microsoft Office Suite 2003/2007, Symantec Ghost, Acronis Ghosting and Back-up, VPN, Telnet, Network Bridging, Print & Print Servers, TCP/IP, DHCP, VMware

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