SUMMARY:

• Proven Ability to diagnose, troubleshoot, and resolve technical problems.
• Quick Learner with strong working knowledge of software, hardware, networking operating systems & Security Applications
• Outstanding communication skills, demonstrated background working well with students and co - workers in one-on-one and group setting

EMPLOYMENT HISTORY:

Confidential

Desktop Support/IT Technician

Responsibilities:

• Moving, Installing and Configuring Cisco Phones
• Installing/Setting Up Servers

Confidential

Desktop Support Tech

Responsibilities:

• Executive Desktop Support
• Executive Phone Support
• Installing/Configuring Network Printers
• Installing/Configuring Routers, Switches/Hubs
• Installing/Configuring Windows/Mac/Linux OS
• Supporting Hilton Worldwide Executive Clients

Confidential

Refresh Technician

Responsibilities:

• Re-Imaging New Computers Using Symantec Ghost
• Network Desktop/Help Desk Support
• Hardware, Software and MS Office Support
• Data Migration From Old Computers To New Computers
• System Overlays
• Using HP SM7 Ticketing System to report, troubleshoot and keep track of Issues
• Windows OS, Mac and Linux Support
• MS Outlook and Entourage support

Confidential

Field Tech./Discovery Tech.

Responsibilities:

• Re-Imaging New Computers Using Symantec Ghost
• Network Desktop/Help Desk Support
• Hardware, Software and MS Office Support
• Data Migration From Old Computers To New Computers
• System Overlays
• Using HP SM7 Ticketing System to report, troubleshoot and keep track of Issues
• Windows OS, Mac and Linux Support
• MS Outlook and Entourage support

Confidential

Desktop Support/Help Desk

Responsibilities:

• Provide Desk side support as well as phone support on Hardware and Software Support Using BMC Remedy Application
• Security Diagnostics (Virus Diagnostics and removal)
• Hardware and software upgrade
• Printer Support and installation
• VPN Support and configuration
• Install New Computer for existing and new employees
• Active Directory(Locking/Unlocking Accounts, Locking/Unlocking Passwords)
• Using Active Directory to Elevate or Demoting User privileges.
• Answering Calls VIA ACD Cisco Phone System

Environment: Mac, Windows, VPN, TC/IP, DNS, DHCP, Remedy, Cisco Switches, Firewalls

Confidential

PC Technician

Responsibilities:

• Change the position of the computer from top desk to bottom.
• Cable Management
• Replace Monitors
• Install new computers

Environment: Windows, Dell, HP, TCP/IP, Monitors

Confidential

Equipment Install Tech

Responsibilities:

• Replacing Network Equipments such as Modems, Switches
• Reimaging existing PCs using Symantec Ghost
• Install Webcams
• Install new Intel Based PCs
• Diagnose and troubleshoot network related issues
• Configure Pre-Existing network printer

Environment: Windows, TCP/IP, Cisco Switches, Hubs, Modem, Sonic wall Firewall

Confidential

Monitor Refresh Tech

Responsibilities:

• Replacing Monitors at Confidential Bethesda Facility

Environment: Windows

Confidential

Server Refresh Tech

Responsibilities:

• Working in a team environment to replace a server
• Running pre-written script to backup the registries and drive encryption settings
• Replace the old server with the new server
• Make sure the cable management is properly and neatly done
• Run a pre-written script to replace registries and drive encryption settings
• Making sure all the correct drives and printers are mapped and the client can access the mapped drives and printer

Environment: Windows XP, Active Directory, Tcp/IP, LAN, Cable management, Terminal, Telnet, DHCP, DNS

Confidential

Field Tech/ Deployment Tech

Responsibilities:

• Working under HP supervision to support NASA Computers at Goddard Space Flight Center in Greenbelt.
• Replacing old computers with new computers
• Back-up of the data from the old machine and imaging of all the old machines
• Gathering Data to be backed from the old machines
• Seat Count of all the computers that needs to be replaced
• Printer Installation
• Operating System Installation and other software installations such as Adobe, Microsoft Office Suite etc.
• Network Diagnostics and maintenance
• Setting up SAN Servers, Configuration and Monitor
• VMware Server Setup and Configuration.

Confidential

Help Desk/ Network Administrator

Responsibilities:

• Use Symantec Ghost to create back-ups and create image/refresh computers
• Hardware/software Configuration and deployment
• Configure Network Bridging to ensure proper network connectivity
• Configuring and Installing Use of proper Anti-virus and Other Security Applications
• Configure VPN and maintain proper network uptime
• Provide Strong Customer Service and assistance to End-Users
• Answering customer phone calls and resolving customer complaints on the phone in a timely manner
• Creating flow charts in order to solve complex networking problems and Documenting Daily reports on solved and unsolved problems.
• NAS Setup and Configuration

Environment: Windows 2000/XP/Vista/7, Microsoft Office Suite 2003/2007, Symantec Ghost, Acronis Ghosting and Back-up, VPN, Telnet, Network Bridging, Print & Print Servers, TCP/IP, DHCP, VMware