SUMMARY:

To obtain a position as a Help Desk/Desktop Support Technician, where I can grow and further my career by using my current skills, knowledge, and abilities, as well as to continue learning about new trends in the IT industry.

SOFTWARE & TECHNICAL EXPERIENCE:

• Windows 2003 Server, Windows 2008 Server, Novell NetWare
• Active Directory
• Microsoft Office Professional; Microsoft Project
• HTML; Visual Basic
• Government Contract Systems Accounting Software
• Track It Help Desk Software; Remedy Magic Help Desk
• Troubleshooting technical issues on computer and network
• Install & Replace hardware components on desktops, laptops & servers

WORK EXPERIENCE:

Confidential, GLEN ALLEN, VA

Contractor/Consultant

Responsibilities:

• Provided technical support for corporate employees
• Troubleshoot hardware and software issues
• Maintained and monitored company network resources, including servers, & SharePoint site.
• Installed software and hardware on desktops & laptops

Confidential, WOODBRIDGE, VA

IT Support Specialist

Responsibilities:

• Provide Help Desk support to corporate employees, either over the phone, or in person
• Provide Technical Support to corporate clients, when requested
• Install hardware/software/printer drivers in accordance with Microsoft Windows systems
• Troubleshoot and resolve printing, e - mail, and other software related issues
• Replace hardware components on desktops/laptops
• Perform upgrades to servers, workstations, & Confidential Premier accounting system
• Maintain Corporate Hardware and Software inventory
• Recommend IT Purchases and improvements to corporate network infrastructure

Confidential, CULPEPER, VA

Assistant Network Administrator

Responsibilities:

• Created network and e-mail user accounts; maintaining passwords and providing technical support
• Maintained inventory of all equipment
• Maintained system security via Bess-Proxy internet filtering systems
• Provided technical support to staff/students when needed
• Installed Instructional Software on various school file servers

Confidential, WOODBRIDGE, VA

Computer Network Technician / Jr. Network Administrator

Responsibilities:

• Provided technical support for both corporate users and clients
• System Administrator for Confidential System 1 & Confidential Premier Project Accounting and Material Management system
• Trained employees workstation, email and voice mail usage
• Troubleshoot software and hardware issues
• Inventory control of all hardware and software using help desk software. Generated quotes/requisitions for additional applications.

Confidential, FALLS CHURCH, VA

Administrative Assistant/Accounting Clerk

Responsibilities:

• Coordinate accounts payable duties including vendor payment and employee reimbursements
• Responsible for distributing and receiving incoming timesheets and entering time into payroll system
• Provided administrative support to Contracts Administrator and Human Resources Director
• Managed inventory of office equipment, supplies, and communication devices