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Contractor/consultant Resume

Glen Allen, VA


To obtain a position as a Help Desk/Desktop Support Technician, where I can grow and further my career by using my current skills, knowledge, and abilities, as well as to continue learning about new trends in the IT industry.


  • Windows 2003 Server, Windows 2008 Server, Novell NetWare
  • Active Directory
  • Microsoft Office Professional; Microsoft Project
  • HTML; Visual Basic
  • Government Contract Systems Accounting Software
  • Track It Help Desk Software; Remedy Magic Help Desk
  • Troubleshooting technical issues on computer and network
  • Install & Replace hardware components on desktops, laptops & servers


Confidential, GLEN ALLEN, VA



  • Provided technical support for corporate employees
  • Troubleshoot hardware and software issues
  • Maintained and monitored company network resources, including servers, & SharePoint site.
  • Installed software and hardware on desktops & laptops

Confidential, WOODBRIDGE, VA

IT Support Specialist


  • Provide Help Desk support to corporate employees, either over the phone, or in person
  • Provide Technical Support to corporate clients, when requested
  • Install hardware/software/printer drivers in accordance with Microsoft Windows systems
  • Troubleshoot and resolve printing, e - mail, and other software related issues
  • Replace hardware components on desktops/laptops
  • Perform upgrades to servers, workstations, & Confidential Premier accounting system
  • Maintain Corporate Hardware and Software inventory
  • Recommend IT Purchases and improvements to corporate network infrastructure

Confidential, CULPEPER, VA

Assistant Network Administrator


  • Created network and e-mail user accounts; maintaining passwords and providing technical support
  • Maintained inventory of all equipment
  • Maintained system security via Bess-Proxy internet filtering systems
  • Provided technical support to staff/students when needed
  • Installed Instructional Software on various school file servers

Confidential, WOODBRIDGE, VA

Computer Network Technician / Jr. Network Administrator


  • Provided technical support for both corporate users and clients
  • System Administrator for Confidential System 1 & Confidential Premier Project Accounting and Material Management system
  • Trained employees workstation, email and voice mail usage
  • Troubleshoot software and hardware issues
  • Inventory control of all hardware and software using help desk software. Generated quotes/requisitions for additional applications.

Confidential, FALLS CHURCH, VA

Administrative Assistant/Accounting Clerk


  • Coordinate accounts payable duties including vendor payment and employee reimbursements
  • Responsible for distributing and receiving incoming timesheets and entering time into payroll system
  • Provided administrative support to Contracts Administrator and Human Resources Director
  • Managed inventory of office equipment, supplies, and communication devices

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