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Technical Support Specialist Resume

SUMMARY:

Seeking an IT Systems Administrator/Desktop Support and Network Support position in a Windows environment, where education and experience will be applied

PROFESSIONAL EXPERIENCE:

Confidential

Technical Support Specialist

Responsibilities:

  • Provided Upgrade and repair services for Windows XP, Windows Vista, and Windows7
  • Provided desktop support for internal employees in a windows 7 environment
  • Upgrade desktops, notebooks, workstations, printers, monitors, and mobile devices.
  • Provide telephone, PC, printer and/or application support
  • Deliver, install, and troubleshoot COTS software and security patches.
  • Deliver retrieve hardware for personnel changes and equipment upgrades or excess
  • Keep - up-to date on the hardware and software supported
  • Updated and track ticket through Remedy
  • Create user account in active directory, join computers to the domain
  • Set up users with active directory
  • Record, Diagnose, Prioritize and Track all incidents using Remedy
  • Install software, configure, and set up PCs; install and set up printer and telephones as necessary

Confidential

Desktop Support Specialist

Responsibilities:

  • Provides desktop support for internal employees in a windows 7 and XP environment
  • Set up new users in Active Directory with passwords/resets and privileges, and set permissions
  • Provide remote assistance to all internal employees and client
  • Unlock user passwords in Active Directory
  • Configured network printers and provided continuous technical support to the client
  • Image laptops and desktop for incoming users
  • Email and internet application support to end user (Microsoft Outlook)
  • Kept detailed tracking logs foe equipment and inventory

Confidential

Onsite Troubleshooting

Responsibilities:

  • Repaired broken laptops and desktop, kept track of incoming parts through Dell Vendor
  • Managing hardware replacements for computer, working with outside vendors to complete task
  • Set up schedule hardware upgrade with the user either at home or office

Confidential

Desktop Support/ Helpdesk

Responsibilities:

  • Supports 1500 users in a windows XP environment in the institution
  • Installed and Troubleshoot Microsoft Office
  • Supported user with Outlook mail server
  • Configured and resolved students and teachers email account through outlook
  • Provide helpdesk Support and extensive customer service
  • Rewired Students Dormitory Building network used cat5 cable and installed Access Point in all Dormitory Buildings in the school
  • Configured desktop / laptop for network connectivity to connect to wireless access points
  • Maintained all servers, workstations and printers
  • Installed Digital Camera, Configure to print, and Troubleshoot
  • Set up and troubleshoot routers, switches-hubs

Confidential

Desktop Support/Helpdesk

Responsibilities:

  • Provides Desktop support for approximately 2000 users
  • Provided excellent customer service in windows XP environment
  • Added users to Active directory and provided user names and passwords
  • Applied working knowledge of software with emphasis on Outlook personal folders, address books, shared mailboxes and calendar
  • Installation of programs for new computers to meet company standards
  • Installation of new computers for contractors and permanent employees
  • Scheduled employees upgrades in the given time frame and completed them in a timely matter to the customer’s satisfaction
  • Worked in a team atmosphere to complete upgrades within the project schedule
  • Provided VPN support and any offsite support using remote tools
  • Provide support for network printers throughout the city
  • Troubleshoot and resolve problems with MS Office 2002/2003/2007/2010
  • Handles between 40 and 50 calls daily, troubleshooting user’s PC issue and Printer, copier
  • Provided troubleshooting assistance and problem resolutions via phone support, remote desktop connection and/or visits to End-user’s location
  • Network Troubleshooting and maintenance, Installing and configuring Windows operating systems and windows applications platform

Confidential

Desktop Support/Helpdesk

Responsibilities:

  • Provides excellent customer service to users while maintaining a high level quality of troubleshooting abilities
  • Daily use on windows XP and Microsoft office 2003
  • Received inbound emails for troubleshooting office issues
  • Configured desktop computers for connectivity using desktop wireless access points
  • Maintained all servers, workstations and printers
  • Configure all new Desktop and Laptops with Windows XP
  • Replace hard drives, Upgraded memory to existing PC’s

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