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Ip Support Resume

SUMMARY:

  • Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within an Information Technology support role.
  • Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance.
  • In - depth knowledge and understanding of numerous software packages from Microsoft Windows Xp, Vista, Windows 7 and Windows 8 operating systems, All Microsoft Office Versions up to 2013, Outlook, Outlook Express, Windows Mail, Microsoft Server, Expression web, as well as Macintosh OSx Lion to OS x.8 Mountain Lion operating systems, Ipad 2 iOS 6, Iphone iOS 6, Safari browser, Mac Mail up to version 6.0 . Photoshop CS5.
  • Skilled in providing Customer and End-User Help Desk Support.
  • Easily identify and resolve technical issues and concerns.
  • Excellent communication and presentation capabilities.

EXPERIENCE:

Confidential

IP Support

Responsibilities:

  • Responds to telephone and e-mail inquiries, covering full range of customer services (serviceability, sales, service problems and billing) in a prompt and professional manner
  • Serves as a sales representative for Confidential High Speed Internet ( Confidential ) products and services.
  • Troubleshoots PC/ Confidential /E-mail/Router/modem problems with customer; escalates advanced troubleshooting problems to technical support group when appropriate.
  • Maintains accurate problem call tracking in a Remedy Helpdesk ticketing system
  • Maintains and coordinates interdepartmental communications
  • Achieves overall performance goals of the organization including: Resolve rate, First call resolution, Tier II transfer rate, and all other performance objectives in the call center.
  • Attends training as required and performs other related duties as assigned

Confidential, New Castle, DE

Administrator

Responsibilities:

  • Responsible for daily deliveries to be routed and trucks, employees assigned as need.
  • Set - up and install, diagnose, repair all personal pc's in office and at client s locations including TCP/IP Networking, Active Directory (Multiple Accounts & Groups) Network Routing, LAN/WAN setup, Disaster Recovery Remote Office & Internet Connectivity, Blackberries & Blackberry Servers, VPN Primary & Secondary Domain Controllers, setup of fax, copier and scanners.
  • Convert Excel information from daily timesheets, inventory, etc., into access database for employees to routinely enter info which on a daily basis updated main database for company to be able to view in either pie, bar or line charts etc.
  • Train new employees on proper procedures when disconnecting, reconnecting moving, storage of personal pc's/servers
  • Collect, assemble, and file all daily work appropriately
  • Distribute, answer questions, collect and help perspective employees filling out applications for employment
  • Bill clients appropriately in a timely fashion.
  • Find ways to cut costs to company while not cutting services to clients or hurting reputation.
  • Supervise employees on a daily basis, seeing that work is preformed appropriately and to the client s needs.
  • Establish procedures to better company.

Confidential, Wilmington, DE

Administrator

Responsibilities:

  • Responsible for whole mission critical computer system and all software/hardware installed including all Wan/Lan Microsoft environment, cabling, database, etc.
  • Diagnose, repair and install current and new workstations when needed.
  • Responsible for all tech support to whole system/website including 24/7 phone response.
  • Supervise entire scanning department along with other summer and part - time employees.
  • Create flow charts, daily user and income charts from excel, word into powerpoint presentations to display to County Council, to tract finances coming in/out to forecast yearly budget.

Confidential, New Castle, DE

Staff Representative

Responsibilities:

  • Negotiate Labor Contracts for over 15 Unions.
  • Represented Union workers in grievance hearings and arbitration proceedings.
  • In charge of re - vamping and instituting website and computer system for whole office.
  • Responsible for training local union on grievance hearings, their rights as a union member, etc.

Confidential, Wilmington, DE

Clerk

Responsibilities:

  • Checked mail for inaccuracies.
  • Prepared satisfaction pieces for Deputy s.
  • Waited on general public when needed.

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