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Senior Sccm Consultant Resume

PERSONAL PROFILE:

  • I am multi - skilled I.T qualified & well experienced professional with good all-round managerial and technical expertise.
  • I have a proven ability to ensure the smooth running of ICT systems and to provide IT services that will improve the efficiency and performance of a company.
  • I have extensive practical knowledge of complex systems, hardware, networks and business applications.
  • Through my current position, I have been involved with an international project & that enabled me to gain international experience.
  • I am looking for a new and challenging managerial position, one that will make best use of my existing skills & experiences also further my personal development.
  • I would also like to play an integral part of a dynamic organization where my enthusiasm and hard work will lead to success not only for me but also for the company I represent.

TECHNICAL COMPETENCIES:

  • System Centre Config Manager
  • Staff Management & Task delagation
  • System Centre Ops Manager
  • Decision making
  • Active Directory
  • Root cause analysis
  • Microsoft Exchange
  • Report writing
  • Dev Tools (TomCat, GIT, Octopus,Jira)
  • Documentation
  • Software & Application distribution
  • Change Management
  • Windows Server 2003 - 2008 - 2012
  • Presentation
  • Networks (LAN)
  • Problem solving
  • Linux Redhat
  • Communication
  • SQL 2008 & 2012
  • Service/Technology Management Scripting
  • Technical Management
  • Business Applications (SAP, Accpac, etc)
  • Implenting & Managing IT procedures
  • Web Server (IIS 7 & 8)
  • Vendor/Supplier Management
  • Service Desk applications
  • Project Management
  • DRP Implemantation & Management
  • IT asset procurement
  • Security (SSL Cert implemntation)
  • ITIL Framework
  • IT Industry knwoladge
  • Managing System availability

WORK EXPERIENCE:

Senior SCCM Consultant

Confidential

Responsibilities:

  • Full end-to-end operational responsibility for production SCCM 2007 & CM 2012 environment from client to server.
  • Fully responsible for technical management & implementation of side-by-side SCCM 2007 to CM 2012 migration.
  • Responsible for health, stability, escalated support and performance of the environment.
  • Responsible for executing SCCM projects from maintenance to enhancements to deployments to new reports
  • Maintaining architectural design of the environment including SCCM 2007 & CM 2012 hierarchy planning & setup.
  • Maintain and developed PowerShell scripts to capture logs and registry settings for broken SCCM clients to investigate problem issues.
  • New SCCM site server (Central, Primary and Secondary), SQL & WSUS setup and maintenance.
  • Business applications and Microsoft monthly software updates deployment and software packaging within SCCM.
  • SCCM client deployment and maintenance to 30000 workstations and 1500 Windows 2008 & 2012 Servers.

Senior Sys Admin /DevOps Engineer

Confidential

Responsibilities:

  • System admin task (Backup, System maintenance, System Monitoring).
  • IIS 7 & 8 and SSL certificate installation & configuration Microsoft (2008 & 2012) web servers.
  • Development environment (QA, Staging and Production) maintenance and monitoring.
  • Managing & configuring Dev Tools (Tomcat, GIT Repo, Octopus, Jira)
  • Linux severs configuration and maintenance.
  • Monthly scheduled Windows updates installation. System security assessments.
  • Creating and maintenance of technical documentation.
  • Ensuring all Dev software is properly licensed and up to date.
  • Input into IT policies and development
  • Implement mange & test Disaster Recovery Plan.
  • Maintaining user access and administration (server-side).
  • Develop and write procedures for installation, use and troubleshooting of development software.
  • Install, configure and maintain business applications on Webs Servers
  • Provide 3rd level support on system related issues to Software Developer, Business Analysts and System Analysts.
  • Provide periodic performance, configuration and other procedures
  • Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
  • Contribute to and maintain system standards

Senior SCCM Consultant

Confidential

Responsibilities:

  • Performing administration on Microsoft's System Centre Configuration Manager (SCCM).
  • Deploying service packs, hot-fixes, and application updates for all SCCM infrastructure and clients.
  • Providing reports of success/failure of application or patch deployments. Providing third level support for Desktop support team.
  • Responsible for new desktop operating system strategy including testing and deployment.
  • Troubleshooting any software and update deployment issues.
  • Evaluate, test, and deploy patches on a monthly or as needed basis.
  • Perform general system administration duties in a Windows Active Directory environment.
  • Configure Site Systems (Primary, Secondary and BDP's). Correctly configure site server roles (Management points, distribution points, server locator points, software update points, reporting points etc.).
  • Manage and resolve SCOM alerts. Correctly configure and deploy client agents.
  • Monitor SCCM site server’s system performance.
  • Creating knowledgebase content documenting known errors, workaround, procedures and application specific information.
  • Research and recommend tools for desktop support and helpdesk.
  • Monitor and remediate IT risks within SCCM.
  • Manage and implement CMrap recommendations, IT governance.
  • Implementing system changes as per organisation policies and ITIL best practices.

Microsoft Migration Technical Manger

Confidential

Responsibilities:

  • Migrating e-mail account from Novell GroupWise to Microsoft Exchange 2010 using Quest Tool Migrator.
  • Providing full end to end email migration to PGWC email users, and 2nd / 3rd line migration assistance.
  • Ensuring appropriate execution on projects based on defined deliverables.
  • Provide technical training to new team members.
  • Fixing problematic user accounts on Active Directory, Exchange and Novell Console.
  • Perform Exchange/Mailbox Administration functions (creating new user accounts)
  • Providing 3rd level technical support to post-configuration technicians.
  • Manage and lead a team of 40 assessments, post- configuration and desktop technicians.
  • Manage the support team’s delivery of professional support to users (Co-ordinate & delegate).
  • Growing support team’s skills and performance delivery though continuous coaching and development.
  • Continuously improving and streamlining delivery capabilities, systems and processes
  • Contributing to continuous service improvement of operational policies and procedures

Senior IT Engineer

Confidential

Responsibilities:

  • Managing over 300 workstations and over 80 Dell servers (Windows 2003 & 2008 Servers).
  • Managing and leading six IT Engineers on shift.
  • Providing 3rd level support (last point of escalation). Perform ‘root cause’ analysis and implement preventative measures, upgrades, fixes to the network.
  • Make technical recommendations on computer hardware and related systems.
  • Responsible for the day to day management of the BackOffice Infrastructure from an operation and maintenance and support perspective.
  • Installing and fixing all other third parties vendors (Ingenico, Micros (POS) and Pit tracks.
  • Creating and assigning permissions to new users on Active Directory.
  • Performing daily backup on all servers and audits on all workstations.
  • Troubleshooting any network related issues.
  • Ensuring good, secure and healthy network environment.
  • Meeting companies SLA and user’s requirements and needs. Giving monthly system performance to IT Facility Manager.
  • Ensuring closure of assigned 2nd level fault resolution calls within the required SLA.
  • Executes change control work orders as assigned within the required SLA.
  • Complying and modifying IT policies and procedures and Business Continuity Plan and identify areas of risk.
  • Ensures maximum stability of IT facility infrastructure components by performing systems maintenance tasks.
  • Ensuring sub-ordinates meets KPI by performing monthly appraisals.
  • Maintaining and implementing IT security policies and frameworks
  • Ensures appropriate execution on projects based on defined deliverables
  • Provides assistance or ad hoc training to users when required.
  • Contributing to continuous improvement of operational policies and procedures. Managing and updating CMDB on Service Desk.
  • Adhering to internal and ITIL-based processes and procedures.

IT Engineer

Confidential

Responsibilities:

  • Providing site support to all internal users. Supporting over 500 workstations.
  • Ensuring all servers and applications are running.
  • Responsible for periodic and corrective maintenance of computer hardware and software installed on the companies’ laptops and desktops.
  • Installing and configuring computer hardware and software according to company standards and best practices
  • Providing 2nd level support.
  • Assist the senior systems engineers on rollouts of new technology
  • Performing daily backup on all servers and audits on all workstations.
  • Installing new printers. Troubleshooting any network related issues.
  • Ensuring good, secure and healthy network environment.
  • Meeting companies SLA and user’s requirements and needs.

Desktop Support Engineer

Confidential

Responsibilities:

  • Providing ADSL and Desktop support to user for the entire country over the telephone Install and setup new ADSL lines and reconfigure existing lines.
  • Assist with wireless and cable internet connection.
  • Setting up and configuring all routers and switches for all ADSL users in the country.
  • Setting up secure network for clients and troubleshoot all e-mail related and internet queries.
  • Recommending and promoting new products to clients

Network Admin

Confidential

Responsibilities:

  • Managing over 50 computers at Head Office.
  • Administering & managing Application server, Data server and e-mail server
  • Solving e-mail problems, performing daily backups.
  • Help desk Office assistance.
  • Managing local intranet.
  • Configuring ADSL.
  • Hardware fixing. Assembling PC’s. Basic network checks (including Network Health, utilization and performance).
  • Facilitate the installation and repair of network equipment.
  • Checking Physical connections - checking connections, cables.

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