PERSONAL PROFILE:

• I am multi - skilled I.T qualified & well experienced professional with good all-round managerial and technical expertise.
• I have a proven ability to ensure the smooth running of ICT systems and to provide IT services that will improve the efficiency and performance of a company.
• I have extensive practical knowledge of complex systems, hardware, networks and business applications.
• Through my current position, I have been involved with an international project & that enabled me to gain international experience.
• I am looking for a new and challenging managerial position, one that will make best use of my existing skills & experiences also further my personal development.
• I would also like to play an integral part of a dynamic organization where my enthusiasm and hard work will lead to success not only for me but also for the company I represent.

TECHNICAL COMPETENCIES:

• System Centre Config Manager
• Staff Management & Task delagation
• System Centre Ops Manager
• Decision making
• Active Directory
• Root cause analysis
• Microsoft Exchange
• Report writing
• Dev Tools (TomCat, GIT, Octopus,Jira)
• Documentation
• Software & Application distribution
• Change Management
• Windows Server 2003 - 2008 - 2012
• Presentation
• Networks (LAN)
• Problem solving
• Linux Redhat
• Communication
• SQL 2008 & 2012
• Service/Technology Management Scripting
• Technical Management
• Business Applications (SAP, Accpac, etc)
• Implenting & Managing IT procedures
• Web Server (IIS 7 & 8)
• Vendor/Supplier Management
• Service Desk applications
• Project Management
• DRP Implemantation & Management
• IT asset procurement
• Security (SSL Cert implemntation)
• ITIL Framework
• IT Industry knwoladge
• Managing System availability

WORK EXPERIENCE:

Senior SCCM Consultant

Confidential

Responsibilities:

• Full end-to-end operational responsibility for production SCCM 2007 & CM 2012 environment from client to server.
• Fully responsible for technical management & implementation of side-by-side SCCM 2007 to CM 2012 migration.
• Responsible for health, stability, escalated support and performance of the environment.
• Responsible for executing SCCM projects from maintenance to enhancements to deployments to new reports
• Maintaining architectural design of the environment including SCCM 2007 & CM 2012 hierarchy planning & setup.
• Maintain and developed PowerShell scripts to capture logs and registry settings for broken SCCM clients to investigate problem issues.
• New SCCM site server (Central, Primary and Secondary), SQL & WSUS setup and maintenance.
• Business applications and Microsoft monthly software updates deployment and software packaging within SCCM.
• SCCM client deployment and maintenance to 30000 workstations and 1500 Windows 2008 & 2012 Servers.

Senior Sys Admin /DevOps Engineer

Confidential

Responsibilities:

• System admin task (Backup, System maintenance, System Monitoring).
• IIS 7 & 8 and SSL certificate installation & configuration Microsoft (2008 & 2012) web servers.
• Development environment (QA, Staging and Production) maintenance and monitoring.
• Managing & configuring Dev Tools (Tomcat, GIT Repo, Octopus, Jira)
• Linux severs configuration and maintenance.
• Monthly scheduled Windows updates installation. System security assessments.
• Creating and maintenance of technical documentation.
• Ensuring all Dev software is properly licensed and up to date.
• Input into IT policies and development
• Implement mange & test Disaster Recovery Plan.
• Maintaining user access and administration (server-side).
• Develop and write procedures for installation, use and troubleshooting of development software.
• Install, configure and maintain business applications on Webs Servers
• Provide 3rd level support on system related issues to Software Developer, Business Analysts and System Analysts.
• Provide periodic performance, configuration and other procedures
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Contribute to and maintain system standards

Senior SCCM Consultant

Confidential

Responsibilities:

• Performing administration on Microsoft's System Centre Configuration Manager (SCCM).
• Deploying service packs, hot-fixes, and application updates for all SCCM infrastructure and clients.
• Providing reports of success/failure of application or patch deployments. Providing third level support for Desktop support team.
• Responsible for new desktop operating system strategy including testing and deployment.
• Troubleshooting any software and update deployment issues.
• Evaluate, test, and deploy patches on a monthly or as needed basis.
• Perform general system administration duties in a Windows Active Directory environment.
• Configure Site Systems (Primary, Secondary and BDP's). Correctly configure site server roles (Management points, distribution points, server locator points, software update points, reporting points etc.).
• Manage and resolve SCOM alerts. Correctly configure and deploy client agents.
• Monitor SCCM site server’s system performance.
• Creating knowledgebase content documenting known errors, workaround, procedures and application specific information.
• Research and recommend tools for desktop support and helpdesk.
• Monitor and remediate IT risks within SCCM.
• Manage and implement CMrap recommendations, IT governance.
• Implementing system changes as per organisation policies and ITIL best practices.

Microsoft Migration Technical Manger

Confidential

Responsibilities:

• Migrating e-mail account from Novell GroupWise to Microsoft Exchange 2010 using Quest Tool Migrator.
• Providing full end to end email migration to PGWC email users, and 2nd / 3rd line migration assistance.
• Ensuring appropriate execution on projects based on defined deliverables.
• Provide technical training to new team members.
• Fixing problematic user accounts on Active Directory, Exchange and Novell Console.
• Perform Exchange/Mailbox Administration functions (creating new user accounts)
• Providing 3rd level technical support to post-configuration technicians.
• Manage and lead a team of 40 assessments, post- configuration and desktop technicians.
• Manage the support team’s delivery of professional support to users (Co-ordinate & delegate).
• Growing support team’s skills and performance delivery though continuous coaching and development.
• Continuously improving and streamlining delivery capabilities, systems and processes
• Contributing to continuous service improvement of operational policies and procedures

Senior IT Engineer

Confidential

Responsibilities:

• Managing over 300 workstations and over 80 Dell servers (Windows 2003 & 2008 Servers).
• Managing and leading six IT Engineers on shift.
• Providing 3rd level support (last point of escalation). Perform ‘root cause’ analysis and implement preventative measures, upgrades, fixes to the network.
• Make technical recommendations on computer hardware and related systems.
• Responsible for the day to day management of the BackOffice Infrastructure from an operation and maintenance and support perspective.
• Installing and fixing all other third parties vendors (Ingenico, Micros (POS) and Pit tracks.
• Creating and assigning permissions to new users on Active Directory.
• Performing daily backup on all servers and audits on all workstations.
• Troubleshooting any network related issues.
• Ensuring good, secure and healthy network environment.
• Meeting companies SLA and user’s requirements and needs. Giving monthly system performance to IT Facility Manager.
• Ensuring closure of assigned 2nd level fault resolution calls within the required SLA.
• Executes change control work orders as assigned within the required SLA.
• Complying and modifying IT policies and procedures and Business Continuity Plan and identify areas of risk.
• Ensures maximum stability of IT facility infrastructure components by performing systems maintenance tasks.
• Ensuring sub-ordinates meets KPI by performing monthly appraisals.
• Maintaining and implementing IT security policies and frameworks
• Ensures appropriate execution on projects based on defined deliverables
• Provides assistance or ad hoc training to users when required.
• Contributing to continuous improvement of operational policies and procedures. Managing and updating CMDB on Service Desk.
• Adhering to internal and ITIL-based processes and procedures.

IT Engineer

Confidential

Responsibilities:

• Providing site support to all internal users. Supporting over 500 workstations.
• Ensuring all servers and applications are running.
• Responsible for periodic and corrective maintenance of computer hardware and software installed on the companies’ laptops and desktops.
• Installing and configuring computer hardware and software according to company standards and best practices
• Providing 2nd level support.
• Assist the senior systems engineers on rollouts of new technology
• Performing daily backup on all servers and audits on all workstations.
• Installing new printers. Troubleshooting any network related issues.
• Ensuring good, secure and healthy network environment.
• Meeting companies SLA and user’s requirements and needs.

Desktop Support Engineer

Confidential

Responsibilities:

• Providing ADSL and Desktop support to user for the entire country over the telephone Install and setup new ADSL lines and reconfigure existing lines.
• Assist with wireless and cable internet connection.
• Setting up and configuring all routers and switches for all ADSL users in the country.
• Setting up secure network for clients and troubleshoot all e-mail related and internet queries.
• Recommending and promoting new products to clients

Network Admin

Confidential

Responsibilities:

• Managing over 50 computers at Head Office.
• Administering & managing Application server, Data server and e-mail server
• Solving e-mail problems, performing daily backups.
• Help desk Office assistance.
• Managing local intranet.
• Configuring ADSL.
• Hardware fixing. Assembling PC’s. Basic network checks (including Network Health, utilization and performance).
• Facilitate the installation and repair of network equipment.
• Checking Physical connections - checking connections, cables.