SUMMARY:
- Proactive Computer Systems Analyst with diverse industry experience in banking, health care, insurance and government.
- Professional knowledge includes software, hardware, and networking environments.
- Skilled technician with 17 years in technical and customer support roles.
- Effectively identifies problems using advanced troubleshooting skills.
- Always putting the client first, with an innate ability to develop rapport, while exceeding client expectations.
- Advanced troubleshooting abilities in Windows 3.1/2000/XP/Vista/Win7/Win8
- Technical help desk experience
- Vast experience with PC moves, updates, break fix and PC refresh
- Experience configuring and installing Cisco systems
- Highly organized and able to juggle multiple priorities
- Network knowledge and connectivity troubleshooting experience
- Experience with Dragon, Eclinical, and Imprivata software
- Confidential and training concerning hardware and software
TECHNICAL SKILLS:
- Active Directory
- Computer Systems Analysis
- Microsoft Office
- Eclinical Data base
- Dragon Medical Software
- Dell certified servers, workstations
- H.P. certified servers, workstations
- PC troubleshooting and break - fix
- Network knowledge and connectivity
- PC refresh Experienced
- Windows 3.1/2000/XP/Vista/Win7/Win8
WORK EXPERIENCE:
Confidential
Customer Support Supervisor
Responsibilities:
- Diagnose and resolve hardware, and networking issues, using remote access where applicable.
- Download, configure and verify connectivity to various MFP s at client s location.
- Maintained and monitored meter readings, supply levels, and error codes on MFP s using a program call Smartlook.
- Completed all administrative tasks associated with each ticket.
Confidential
Network & Computer Systems Analyst
Responsibilities:
- Diagnose and resolve software, hardware and networking faults. Maintain and administer computer hardware and software configurations.
- Track performance of computer and network systems.
- Direct computer access, to discuss with end users, on how to resolve existing system problems.
- Optimize network, software systems configurations.
Computer Systems Analyst
Confidential, Little Rock , AR
Responsibilities:
- Provided base level IT support to client personnel.
- Processed an average of 14 inbound and outbound technical support calls.
- Provided thorough support and problem resolution for customers.
- Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
- Provided break - fix services to end users. Completed all administrative tasks associated with each ticket.
Field Service Engineer
Confidential, Little Rock , AR
Responsibilities:
- Provided software, network and break - fix support equipment. Acceptance and delivery of all service calls assigned as well as assistance to fellow service technicians.
- Responsible for control, return of all assets, and maintaining parts inventory.
- Completed all administrative tasks associated with each ticket.
Confidential, Little Rock, AR
Computer Systems Analyst
Responsibilities:
- Prepared equipment for all operations.
- Tracked maintenance actions and completed records.
- Aligned and tuned complicated inter - related circuits and electromechanical systems.
- Set up, tested and configured networks, desktops, laptops and printers.
- Coordinated hardware and software repair processes with outside vendors.
- Resolved technical issues for clients in person, on the phone and through e -mail.
- Installed motherboards, processors, RAM and graphics cards.
- Performed diagnostic tests and repaired malfunctioning hardware and software.
- Diagnosed, installed, configured and repaired computer systems and software.
Telecommunications Technician
Confidential, North Little Rock, AR
Responsibilities:
- Responsible for installing, configuring, maintaining, and optimizing all telephone systems and services.
- Including voice mail, network routers, switches, and conferencing environments.
- Experience providing end user telecommunications support to on - site and off -site customers.
- Experience working with vendors and carriers to perform installations, troubleshooting issues, and execute move/add/changes to customer s equipment.
