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Customer Support Supervisor Resume

SUMMARY:

  • Proactive Computer Systems Analyst with diverse industry experience in banking, health care, insurance and government.
  • Professional knowledge includes software, hardware, and networking environments.
  • Skilled technician with 17 years in technical and customer support roles.
  • Effectively identifies problems using advanced troubleshooting skills.
  • Always putting the client first, with an innate ability to develop rapport, while exceeding client expectations.
  • Advanced troubleshooting abilities in Windows 3.1/2000/XP/Vista/Win7/Win8
  • Technical help desk experience
  • Vast experience with PC moves, updates, break fix and PC refresh
  • Experience configuring and installing Cisco systems
  • Highly organized and able to juggle multiple priorities
  • Network knowledge and connectivity troubleshooting experience
  • Experience with Dragon, Eclinical, and Imprivata software
  • Confidential and training concerning hardware and software

TECHNICAL SKILLS:

  • Active Directory
  • Computer Systems Analysis
  • Microsoft Office
  • Eclinical Data base
  • Dragon Medical Software
  • Dell certified servers, workstations
  • H.P. certified servers, workstations
  • PC troubleshooting and break - fix
  • Network knowledge and connectivity
  • PC refresh Experienced
  • Windows 3.1/2000/XP/Vista/Win7/Win8

WORK EXPERIENCE:

Confidential

Customer Support Supervisor

Responsibilities:

  • Diagnose and resolve hardware, and networking issues, using remote access where applicable.
  • Download, configure and verify connectivity to various MFP s at client s location.
  • Maintained and monitored meter readings, supply levels, and error codes on MFP s using a program call Smartlook.
  • Completed all administrative tasks associated with each ticket.

Confidential

Network & Computer Systems Analyst

Responsibilities:

  • Diagnose and resolve software, hardware and networking faults. Maintain and administer computer hardware and software configurations.
  • Track performance of computer and network systems.
  • Direct computer access, to discuss with end users, on how to resolve existing system problems.
  • Optimize network, software systems configurations.

Computer Systems Analyst

Confidential, Little Rock , AR

Responsibilities:

  • Provided base level IT support to client personnel.
  • Processed an average of 14 inbound and outbound technical support calls.
  • Provided thorough support and problem resolution for customers.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Provided break - fix services to end users. Completed all administrative tasks associated with each ticket.

Field Service Engineer

Confidential, Little Rock , AR

Responsibilities:

  • Provided software, network and break - fix support equipment. Acceptance and delivery of all service calls assigned as well as assistance to fellow service technicians.
  • Responsible for control, return of all assets, and maintaining parts inventory.
  • Completed all administrative tasks associated with each ticket.

Confidential, Little Rock, AR

Computer Systems Analyst

Responsibilities:

  • Prepared equipment for all operations.
  • Tracked maintenance actions and completed records.
  • Aligned and tuned complicated inter - related circuits and electromechanical systems.
  • Set up, tested and configured networks, desktops, laptops and printers.
  • Coordinated hardware and software repair processes with outside vendors.
  • Resolved technical issues for clients in person, on the phone and through e -mail.
  • Installed motherboards, processors, RAM and graphics cards.
  • Performed diagnostic tests and repaired malfunctioning hardware and software.
  • Diagnosed, installed, configured and repaired computer systems and software.

Telecommunications Technician

Confidential, North Little Rock, AR

Responsibilities:

  • Responsible for installing, configuring, maintaining, and optimizing all telephone systems and services.
  • Including voice mail, network routers, switches, and conferencing environments.
  • Experience providing end user telecommunications support to on - site and off -site customers.
  • Experience working with vendors and carriers to perform installations, troubleshooting issues, and execute move/add/changes to customer s equipment.

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