Customer Support Supervisor Resume

SUMMARY:

Proactive Computer Systems Analyst with diverse industry experience in banking, health care, insurance and government.
Professional knowledge includes software, hardware, and networking environments.
Skilled technician with 17 years in technical and customer support roles.
Effectively identifies problems using advanced troubleshooting skills.
Always putting the client first, with an innate ability to develop rapport, while exceeding client expectations.

TECHNICAL SKILLS:

WORK EXPERIENCE:

Confidential

Customer Support Supervisor

Responsibilities:

Diagnose and resolve hardware, and networking issues, using remote access where applicable.
Download, configure and verify connectivity to various MFP s at client s location.
Maintained and monitored meter readings, supply levels, and error codes on MFP s using a program call Smartlook.
Completed all administrative tasks associated with each ticket.

Confidential

Network & Computer Systems Analyst

Responsibilities:

Diagnose and resolve software, hardware and networking faults. Maintain and administer computer hardware and software configurations.
Track performance of computer and network systems.
Direct computer access, to discuss with end users, on how to resolve existing system problems.
Optimize network, software systems configurations.

Computer Systems Analyst

Confidential, Little Rock , AR

Responsibilities:

Provided base level IT support to client personnel.
Processed an average of 14 inbound and outbound technical support calls.
Provided thorough support and problem resolution for customers.
Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
Provided break - fix services to end users. Completed all administrative tasks associated with each ticket.

Field Service Engineer

Confidential, Little Rock , AR

Responsibilities:

Provided software, network and break - fix support equipment. Acceptance and delivery of all service calls assigned as well as assistance to fellow service technicians.
Responsible for control, return of all assets, and maintaining parts inventory.
Completed all administrative tasks associated with each ticket.

Confidential, Little Rock, AR

Computer Systems Analyst

Responsibilities:

Prepared equipment for all operations.
Tracked maintenance actions and completed records.
Aligned and tuned complicated inter - related circuits and electromechanical systems.
Set up, tested and configured networks, desktops, laptops and printers.
Coordinated hardware and software repair processes with outside vendors.
Resolved technical issues for clients in person, on the phone and through e -mail.
Installed motherboards, processors, RAM and graphics cards.
Performed diagnostic tests and repaired malfunctioning hardware and software.
Diagnosed, installed, configured and repaired computer systems and software.

Telecommunications Technician

Confidential, North Little Rock, AR

Responsibilities:

Responsible for installing, configuring, maintaining, and optimizing all telephone systems and services.
Including voice mail, network routers, switches, and conferencing environments.
Experience providing end user telecommunications support to on - site and off -site customers.
Experience working with vendors and carriers to perform installations, troubleshooting issues, and execute move/add/changes to customer s equipment.