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Customer Service Representative Resume

Dublin, OH

OBJECTIVE:

I am seeking a challenging professional position where my experience can be effectively utilized to improve operations, customer service and contribute to company revenue growth.

SUMMARY:

  • Twenty years of Customer Service and Public Relations experience.
  • Twenty years of administrative duties and data entry experience.
  • Detail oriented and strong organization skills.
  • Strengths include ability to learn quickly, adhere to deadlines, time management skills, and being self - motivated.
  • Working knowledge of Microsoft Word, Excel, Access, Outlook, and Lotus Notes.
  • Five years of bookkeeping and accounting experience.

WORK EXPERIENCE:

Customer Service Representative

Confidential, Dublin, OH

Responsibilities:

  • Answered incoming calls for status of a claimant’s claim pertaining to the Confidential oil spill.
  • Conducted variable screen searches, noted claimant’s current needs and updated call log for each call.
  • Assisted with document location, claim reclassification and request for additional documents to complete a claim.
  • Researched claims for errors and made out going calls for resolution.
  • Performed daily update of spreadsheet for correspondence with review specialist for claim status update.
  • Sent emails for reissuance of checks and legal services updates.

Environment: Word, Excel Spreadsheet

Cashier

Confidential, Whitehall, OH

Responsibilities:

  • Maintained customer satisfaction, with constant consideration of productive quality and assisted in the Customer Service Department as needed.
  • Learned and excelled in the procedures to accomplish timely expenditure of the tasks at hand, while data entering product codes and invoice numbers.

Confidential, Bexley, OH

Team Lead

Responsibilities:

  • Assisted customer's with purchasing products available by the company.
  • Maintained stated amount for cash drawer, delegated responsibilities and employee scheduling for hours of work.
  • Responsible for restocking products and hot foods.
  • Lead cashier assigned a key and security pass code to lock up the store.

Data Entry Clerk

Confidential, Grove City, OH

Responsibilities:

  • Data entered alpha and numeric information from checks, allocations, and payments.
  • Updated accounts with information provided, while achieving a high level of keystrokes and maintaining a low level of errors.
  • Assisted in of new employees in the department and conducted verification of co-workers work for final input.

Administrative Assistant

Confidential, Columbus, OH

Responsibilities:

  • Served as liaison between Mid/West Fresh, production line, and its customers in response to inquires;
  • Conducted research and troubleshooting to resolve customer’s problems.
  • Initiated several Excel spreadsheet macros to educe entry time and automatic cross-referencing to detect errors.
  • Performed a wide variety of administrative duties; (payroll, billing, data entry, and filing and up-dating accounts).

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