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It Specialist (instructor) Resume

Arlington, VA

SUMMARY:

Accomplished Systems Administrator with over 5 years of progressive experience providing PC, server, network and enterprise software support to high - profile corporate environments. Skilled in administration, systems configuration, security, software and hardware implementation, backups and troubleshooting. A self-motivated professional who focuses on effective communication to ensure consistently proper operation and maintenance of all IT systems. Known for ability to lead ‘best practices’ and maintain optimized systems.

SPECIFIC AREAS OF SKILL INCLUDE:

  • Enterprise Management
  • Network & System Administration
  • Multi - tier Network Architectures
  • System Monitoring and Analysis
  • System Integration Planning
  • IT Project Implementation
  • Security Implementation & Management
  • Motivational Leadership
  • Migrations/Conversions/Upgrades

TECHNICAL EXPERTISE:

Operating Systems: NetWare 3.12/4.11/5.0/6.0 , MS Office Suite XP/ 2003/2007/2010 , Windows XP/Vista/7 & 2000, 2003, 2008 Server, Exchange 5.5/2000, IIS 4.0/5.0, MS ISA server, Squid Proxy, Samba, WireShark, NMap, NetStumbler, Apache 1.3/2.0, SSH, Snort, Nagios, SolarWinds Engineer Edition, IPswitch Email Server, DNS/DHCP, VMWare ESXi 3.5 and Remedy

Hardware: ASA 5510 Security Appliance with IPS module; Cisco 4400 Wireless LAN Controller; Cisco 1100 and 1200 access points; Cisco MARS; HP Pro Curve switches; Fluke equipment; iPrism internet filter; Ironport Spam appliance; Dell Poweredge 2850, 2950, & r710 servers; IBM 220 & 225 X series servers.

Networking: LAN/WAN/MAN, T1/DS1, TCP, UDP, IPv4, EIGRP, OSPF

PROFESSIONAL EXPERIENCE

Confidential, Arlington, VA

IT Specialist (Instructor)

Responsibilities:

  • Specialist in Microsoft MCITP courses and various Security courses.
  • Provide continuous feedback and improvement based on ISO 9001:2008 standards
  • Created and updated curricula and lesson plans for computer systems courses for IT Professionals.
  • Created, maintained and updated courseware, exercises, and training materials for use in the classroom.
  • Designed workshops, seminars and review sessions for DoS IT Professionals. Participated in reviews of courses and curricula to evaluate, update and improve the overall curriculum to better meet the needs of DoS IT professionals.

Confidential, Dover, DE

Client Systems Administrator

Responsibilities:

  • Monitor and maintain WAN / LAN for managed service provider and clients using various network equipment.
  • Perform security functions for PCI compliant operations
  • Engage managed service clients to determine IT support and network design implementations, priorities and daily work needs.
  • Provide security management for Level 2 PCI compliant environment
  • Managed IT service help Desk and resolved tickets generated by Remedy.
  • Set up equipment for employee use, performed and ensured proper installation of cables, operating systems or appropriate software
  • Redesigned internal network structure for high availability and redundancy.
  • Mitigated DDOS attach to minimize impact on PCI clients.
  • Encrypted data transmissions and erected firewalls to conceal confidential information as it is being transmitted and to keep out tainted digital transfers.
  • Answered user inquiries regarding computer software or hardware operation to resolve problems

Confidential, Dover AFB, DE

System Security Specialist

Responsibilities:

  • Oversee enterprise systems and installation of applications and network connectivity; maintain 300 Dell servers, including Power Edge 2800, 2950, 4800 and 6600 models .
  • Support operations in the area of cyber security, contingency planning, disaster recovery, general security operations and risk management
  • Collaborate with management to determine IT support priorities and technical roadmaps for projects; develop daily work schedules and ongoing project plans.
  • Monitored and responded to hardware, software, and network problems utilizing a variety of hardware and software tests tools and techniques.
  • Documented solutions and standard operating practices in a continuity folder and government provided trouble ticket system for future reference.
  • Utilized government supplied trouble ticket application Confidential Service Request to document all work efforts
  • Ensuring all required applications run in harmony on Confidential personal computers or operating systems
  • Manage 24/7 infrastructure and enterprise manufacturing system activity, achieving uptime of 99% during production periods.
  • Piloted Data Center Decommission, ensuring complete adherence of corporate-established guidelines.

Confidential, Dover AFB, DE

Client Systems Administrator

Responsibilities:

  • Directed monitoring and maintenance of WAN infrastructure consisting of 33 locations utilizing 100 Mb wireless WAN technology.
  • Supported 19,000 users (civilians and military personnel).
  • Maintained enterprise services via both physical and virtual servers utilizing Windows Server 2003, various Linux Distributions, Novell Netware 6.5, and VMware ESXi 3.5.
  • Configured VLAN’s within schools to secure, monitor, and manage data and VOIP.
  • Traveled to customers' stores or offices to service machines or to provide emergency repair service
  • Wrote, analyzed, reviewed, and rewrote programs, using workflow charts and diagrams, and applying knowledge of computer capabilities, subject matter and symbolic logic.
  • Performed or directed revisions, repairs or expansions of existing programs to increase operating efficiency or adapt to new requirements

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