SUMMARY:

Looking for a position to continue working to supplement my retirement income. I spent the last 3 years on the Help Desk (phone) and state income tax collections.(phone)

SKILLS:

• Machine shop, Offset printing equipment installation and repairs.
• Operate various office equipment, operate forklift, warehouse inventory control.

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Internet Technology department, configured, installed and repaired desk and laptop computers, and printers.
• The last two years were on the Help Desk, accepted trouble calls, and either walked the users through a fix or remote into their PC to repair their problem, if neither was possible escalated to be handled on site.

Confidential, Southfield, Michigan

Responsibilities:

• Sold and service Property and Casualty insurance program to franchised auto dealerships.
• Retained 92% of business in an extremely competitive line of business