Help Desk Resume
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SUMMARY:
Looking for a position to continue working to supplement my retirement income. I spent the last 3 years on the Help Desk (phone) and state income tax collections.(phone)
SKILLS:
- Machine shop, Offset printing equipment installation and repairs.
- Operate various office equipment, operate forklift, warehouse inventory control.
PROFESSIONAL EXPERIENCE:
Confidential
Help DeskResponsibilities:
- Internet Technology department, configured, installed and repaired desk and laptop computers, and printers.
- The last two years were on the Help Desk, accepted trouble calls, and either walked the users through a fix or remote into their PC to repair their problem, if neither was possible escalated to be handled on site.
Confidential, Southfield, Michigan
Help DeskResponsibilities:
- Sold and service Property and Casualty insurance program to franchised auto dealerships.
- Retained 92% of business in an extremely competitive line of business
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