Help Desk Volunteer Resume
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SUMMARY
- An experienced IT professional with Help Desk and Desktop Support skills. A committed team player, self motivated with the ability to communicate at all levels.
- Presently looking for a suitable Desktop Support position with a responsible company
TECHNICAL SKILLS
Systems: Mac OS, Windows XP/ Vista/ Win 7
Databases: Service Desk
Hardware: IBM - Compatible PC’s, Apple Macintosh, Dell PC’s/Laptops, Projectors
Software: Microsoft Office Suite
PROFESSIONAL EXPERIENCE
Confidential
Help Desk Volunteer
Responsibilities:
- Volunteered at the MarketPro Show in Fort Washington, MD at Rosecroft Raceway where customers bring in their computers that need repair and I diagnose the problems and service their equipment.
- Installed and performed minor repairs to hardware and peripheral equipment.
- Analyzed and diagnosed customer’s computers that needed repair.
- Applied critical thinking and basic knowledge to identify problems to customer’s computers.
- Installed and performed minor repairs to hardware and peripheral equipment.
- Detected and eliminated viruses, malware and spyware.
- Installed various software and operating systems.
- Backed up customer’s files.
- Replaced and installed various hardware.
Confidential
Audio/Visual Technician
Responsibilities:
- Reviewed the service desk system for tickets for upcoming meetings which require the use of laptops, projectors, and other equipment.
- Set up laptops and projectors for official meetings for managerial staff, directors, and top HUD officials.
- Set up, operated, maintained and repaired equipment used to enhance live events such as laptops and projectors.
- Provided Technical support for teleconferences, webinars and distance-learning classes.
- Supported in the installing of scanners, printers, and Multi Functional Device’s to customer’s PC’s.
- Monitored service desk for incoming/outgoing tickets on a daily basis.
- Ensured that service tickets were responded to in a timely manner.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Assisted with installation and the relocation of IT workstations, servers, peripherals and networks.
- Restored network access to customers who required port resets. Ensured all personnel had network accessibility.
- Installed various drivers for printer modules and various software on PC’s.
- Answered user inquiries regarding computer software or hardware operation to resolve problems.
- Maintained records of problems and remedial actions taken, or installation activities.
Confidential
Stock Room Assistant
Responsibilities:
- Technical Refresh
- Movement of IT equipment
- Maintained integrity of ownership
- Shipped IT equipment from HQ to Field Offices using GPS
- Prepared IT equipment to be excessed (returned to GSA for upgrades)
- Secured computers and assets to prevent theft, damage and accidents