Help Desk Volunteer Resume

SUMMARY

An experienced IT professional with Help Desk and Desktop Support skills. A committed team player, self motivated with the ability to communicate at all levels.
Presently looking for a suitable Desktop Support position with a responsible company

TECHNICAL SKILLS

Systems: Mac OS, Windows XP/ Vista/ Win 7

Databases: Service Desk

Hardware: IBM - Compatible PC’s, Apple Macintosh, Dell PC’s/Laptops, Projectors

Software: Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Confidential

Help Desk Volunteer

Responsibilities:

Volunteered at the MarketPro Show in Fort Washington, MD at Rosecroft Raceway where customers bring in their computers that need repair and I diagnose the problems and service their equipment.
Installed and performed minor repairs to hardware and peripheral equipment.
Analyzed and diagnosed customer’s computers that needed repair.
Applied critical thinking and basic knowledge to identify problems to customer’s computers.
Installed and performed minor repairs to hardware and peripheral equipment.
Detected and eliminated viruses, malware and spyware.
Installed various software and operating systems.
Backed up customer’s files.
Replaced and installed various hardware.

Confidential

Audio/Visual Technician

Responsibilities:

Reviewed the service desk system for tickets for upcoming meetings which require the use of laptops, projectors, and other equipment.
Set up laptops and projectors for official meetings for managerial staff, directors, and top HUD officials.
Set up, operated, maintained and repaired equipment used to enhance live events such as laptops and projectors.
Provided Technical support for teleconferences, webinars and distance-learning classes.
Supported in the installing of scanners, printers, and Multi Functional Device’s to customer’s PC’s.
Monitored service desk for incoming/outgoing tickets on a daily basis.
Ensured that service tickets were responded to in a timely manner.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Assisted with installation and the relocation of IT workstations, servers, peripherals and networks.
Restored network access to customers who required port resets. Ensured all personnel had network accessibility.
Installed various drivers for printer modules and various software on PC’s.
Answered user inquiries regarding computer software or hardware operation to resolve problems.
Maintained records of problems and remedial actions taken, or installation activities.

Confidential

Stock Room Assistant

Responsibilities: