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Technical Support Representative (help Desk) Resume

CAREER OBJECTIVE:

To secure a career in Information Technology in a reputed organization, which appreciates professional approach and hard work, where I can utilize my knowledge, various skills & dedication in contribution towards fulfilling the company's growth objectives, develop my career and excel in the related field.

SUMMARY:

  • Strong working knowledge of installing, configuring, and upgrading software, hardware, network, operating systems and software application support.
  • Superior analytical and problem - solving abilities, with track record of improving operations.
  • Excellent oral and written communication skills.
  • Goal-oriented and ability to work under pressure.
  • Possess excellent interpersonal and management skills.
  • Reliable, punctual, and teamwork orientated

PROFESSIONAL EXPERIENCE:

Technical Support Representative (Help Desk)

Confidential

Responsibilities:

  • Provide services to Confidential and Confidential with Confidential network and Confidential RTSS.
  • Answer help desk phone calls for and provides technical support to assist clients in resolving issues.
  • Knowledge and maintenance of file upload/download locations for the Confidential and Confidential .
  • Test software, create bug reports, and report to programmers.

Desktop Support Engineer

Confidential

Responsibilities:

  • Provide computer support for desktop and laptop computer users in a secure military environment.
  • Deploy new laptop and desktop computers desk side to include: un-boxing equipment, connecting all required cables and peripherals, verify d Confidential transfers, run scripts, and repackage retiring assets.
  • Relocate computers from one network location to a new network location and update asset information to maintain inventory integrity.
  • Re-Image computers with Enterprise standard software.
Desktop Support Engineer

Confidential, Jacksonville

Responsibilities:

  • Responsible for diagnosing, troubleshooting, repairing and refurbishing computers.
  • Worked with internal and external customers to ensure job requests are handled in a timely manner and product is correctly diagnosed and repaired.
  • Accurately document instances of hardware failure, repair, installation, and removal of devices.

College Math Tutor

Confidential, Jacksonville

Responsibilities:

  • Responsibilities include assisting college students with their math assignments and test preparation.
  • I also provide assistance to several of the Math Professors by grading papers and preparing their exams when needed.

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