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Consultant Resume

Dallas, TX

SUMMARY:

I am seeking a position as a VMware Administrator, based on my and experience: troubleshooting, technical resource writing, good communication skills and in - depth systems experience. I am dependable, a motivated self-starter and have experience in management.

TECHNICAL SKILLS:

VMware: VMware Certified Professional (VCP4), VI4, SQL Server 2008 Backups, Restores and Database Snapshots

Microsoft: Microsoft Certified Professional (MCP), Windows 2000

Apple: Apple Certified Help Desk Specialist (ACHDS), Mac OS 10.3

Extended experience with: DOS, NT, 98, XP, 7, 2003, 2008, Mac OS 9 - 10.6, MS Office, Active Directory, Networking. Actively pursuing MCITP (Microsoft Certified IT Professional) for Server 2008; successfully completed 70-646 exam, part 1 of 3 of the MCITP .

EXPERIENCE:

Confidential, Dallas, TX

Consultant

Responsibilities:

  • Built several ESX 4.x Virtual Servers for website hosting and file sharing
  • Assisted with moving company, wiring for network connectivity with servers and workstations
  • Successfully completed 70 - 646 Windows Server 2008 Administration exam, part of the MCITP

Confidential, Plano, TX

Technical Consultant

Responsibilities:

  • Trained for remote and onsite server based workflow implementation of OpenText Content Server
  • Customized install documentation to meet current needs of consulting firm

Confidential, Dallas, TX

Systems Administrator

Responsibilities:

  • Worked independently to maintain, troubleshoot and support virtual and physical servers in the Dallas and Richardson data centers
  • Adept at monitoring the ongoing operation of backup (Backup Exec 12) and storage systems, logging daily success and failure reports to identify problems, taking corrective actions as necessary
  • Responsible for data backup, recovery, and developing operating procedures and policies as needed
  • Evaluated storage systems and provided input for refining local operating procedures as requested
  • Assisted in implementing SolarWinds server monitoring product
  • Implemented Visio to update all physical server information

Confidential, Plano, TX

Corporate Technician

Responsibilities:

  • Supported V irusScan 8.0 - 8.7, AntiSpyware, Data Loss Prevention 2.2 - 9.0, Epolicy Orchestrator EPO 3.6.x - 4.5, Site Advisor, Rogue Detection, Confidential Agent, scripting duties
  • System administrator for internal ESX/Global VMware Lab environments (created, deployed, updated and maintained servers) for several support departments
  • Assisted in implementing Ecologic ps6000e and 5000 iSCSI storage with ESX 4.x, to anticipate present and future storage requirements
  • Working knowledge with MS SQL, Networking, Perfmons and other data collection tools
  • Created multiple KB knowledgebase articles covering a wide range of issues and product lines
  • Performed follow-up response on completed service requests in a timely manner
  • Excellent troubleshooting skills resulting in a limited number of support escalations
  • Communicated at multiple levels with customers (i.e. technical/management)
  • Provided exceptional customer service and received numerous customer service accolades
  • Created multiple product troubleshooting guides to assist support teams
  • Facilitated communication between multiple support tiers and customers
  • Mentored junior technicians and assisted in technical growth/learning

Confidential, Dallas, TX

Senior Technician/Administrator

Responsibilities:

  • Provided corporate on - call phone troubleshooting for Mac and PC hardware and software
  • Administered end-user support for nine advertising agencies
  • Addressed system issues using remote tools, including Remote Desktop, Timbuktu and Command Line
  • Created documentation to illustrate software procedures at end-user and technician levels
  • Performed follow-up calls on completed work orders for improved customer service
  • Administered and maintained department tracking database
  • Responsible for a third of all customer priority tickets
  • Managed work orders for nine other desktop technicians and staff
  • Primary individual responsible for hardware upgrades and repairs on systems

Confidential, Dallas, TX

IT Supervisor

Responsibilities:

  • Responsible for PC and Mac platform desktop hardware, software implementation and system repair
  • Supervisor of two desktop support technicians
  • Primary contact for end - user support for Dallas, secondary for National Desktop Support Group
  • Coordinated with Networking Group and five other nationwide offices during testing/rollout projects
  • Created documentation for multiple departmental procedures
  • Processed hardware/software purchase justification documentation for Accounting (AFCE)
  • Completed timely reviews of team member duties and provided detailed reports to management
  • Performed moves, adds and changes of users to better consolidate departments
  • Maintained VLAN technology, assisting in hardware changes during failures
  • Administered databases of hardware and software moves, adds and changes enterprise-wide
  • Conducted seminars on current processes and technical details of multiple projects
  • Functioned as Tier II Support for support call escalations
  • Remote repairs and support for Dallas and Miami locations
  • Created and maintained multiple software packages for PC and Mac platforms
  • Primary interviewer for IT support positions

Confidential, Ft. Worth, TX

Mac Hardware/Software Specialist

Responsibilities:

  • Provided onsite technical solutions on a variety of hardware and software issues, spanning a multitude of hardware configurations on disparate platforms for multiple departments in a time critical environment
  • Created software builds for different hardware platforms, servers and workstations
  • Maintained network and firewall connectivity between remote locations
  • Responsible for emergency response support in high security environments
  • Created and maintained archive of departmental job tickets
  • Maintained and supported secure offsite artwork/design repository
  • Maintained multiple dynamic databases for hardware and software licenses

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