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Functional Support Manager Resume

SUMMARY:

Multifaceted EDI (Electronic Data Interchange) Manager with over 15+ years in Sales Operations and Customer Service with high profile companies such as Confidential and Applica Consumer Products. Organized, analytical, and decisive team player with a proven ability to consistently produce win - win results for customers and the company. Have successfully lead key initiatives that have resulted in enhancements and significant reductions to business operating costs.

EDI /ERP TOOLS, TECHNICAL SKILLS:

EDI Tools: ANSI X12, EDISIMM, Inovis TLE (GXS)

ERP Tools: Oracle 11i E-Business Office Suite, SAP R/3, NetSuite

Miscellaneous: UCCNET, Microsoft Office 2003/2007 (Word, Excel, PowerPoint, and Outlook), Testing Implementation Compliance, Cross Functional Team Processes and Procedures EDI Interface Analysis, Data Synchronization Maintain Test Data Data Tracking

PROFESSIONAL EXPERIENCE:

Confidential

Functional Support Manager

Responsibilities:

  • Managed EDI Service Provider integration for a privately owned distributor of sports/exercise equipment
  • Researched and identified new EDI Service Provider for client
  • Worked with EDI Service Provider to successfully implement and test 30+ Trading Partners
  • Coordinated support of customer requirements with third party distribution center
  • Created supporting process documentation for client
  • Provided training and support to end users
  • Project Manager for ERP transition from QuickBooks to NetSuite
  • Provided ongoing support for end users
  • Created NetSuite reports for end users
  • Participated in internal process improvement project

Account Manager

Confidential

Responsibilities:

  • Managed EDI software implementation for a local healthcare provider which provides point of care dispensing solutions.
  • Transactions implemented 835,837,824

Confidential, Miramar, FL

EDI Manager /Business Analyst

Responsibilities:

  • Mapped, tested, and supported multiple transactions sets (810, 812, 850, 856, 860, 865, 940, 945)
  • Reduced Compliance fines by 32% ($500k) by implementing Vendor issue reporting process to identify and track violations in Customer Service Level Agreements
  • Led nine month EDI integration project for Third Party Logistics (3 PL) for Warehouse Management Systems (WMS) integration for Confidential and Canada
  • Assumed leadership of Confidential applications to ensure Customers received product data in compliance with Confidential standards
  • Effectively managed EDI analysis, testing, mapping, and transaction implementation for several acquisitions and mergers (Weitech, Belson, Salton)
  • Managed multiple EDI support resources
  • Accepted special 12 month assignment as Direct Import Manager to support the direct import business with $125M in annual sales
  • Managed implementation of new Direct Import programs. Served as key internal link with functional teams such as Supply/Demand Planning, Sales, Customer Care, and internal China affiliates
  • Participated in the transition and post implementation support from Oracle 11.I to SAP (result of acquisition of Applica Consumer Products by Confidential )
  • Managed project to transition external 3PL support to internal Supply Chain Team in China

EDI Specialist

Confidential

Responsibilities:

  • Sole Business Analyst charged with supporting all EDI related activities involving Sales Operations, Finance, AR, Customer Service, and Supply Chain.
  • Reported to VP of Sales Operations.
  • Gathered requirements from customers, performed the analysis, mapping, testing, and implementation of multiple EDI transactions sets.
  • Partnered with IT and internal functional areas to perform business process analysis in the development of new EDI transaction sets and process automation
  • Performed error monitoring and issue resolution for all EDI transactions.
  • Coordinated error resolution with customers and appropriate functional operations

Business Analyst /EDI/ERP Analyst

Confidential

Responsibilities:

  • Reported to VP of Sales Operations. Key strategic member of cross functional project team, contributing to the design and implementation of Oracle 11i.
  • Managed resources and supervised all EDI integration, mapping, and testing
  • Partnered with IT to develop interface programs supporting integration of data into ERP system
  • Provided pre and post implementation support for ERP system conversion
  • Created, tested, and implemented 200+ maps for over 100 trading partners

Pricing Program Manager

Confidential

Responsibilities:

  • Reporting to Director of Trade Development/VP Sales.
  • Directed all customer pricing and exceptions, development and maintenance to support sales and customer service.
  • Pricing project team member for implementation of new pricing guidelines into one corporate systemic solution

Confidential, Boynton Beach, FL

EDI Specialist /EDI Coordinator

Responsibilities:

  • Reported to EDI Business Manager and supported all EDI related activities.
  • Team member responsible for the upgrade and consolidation of EDI systems and infrastructures resulting in an annual cost savings of $1M
  • Global Team Member representing the Messaging business on the requirement definition and process development necessary to support the implementation of Oracle order to cash systems

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