SUMMARY:

Multifaceted EDI (Electronic Data Interchange) Manager with over 15+ years in Sales Operations and Customer Service with high profile companies such as Confidential and Applica Consumer Products. Organized, analytical, and decisive team player with a proven ability to consistently produce win - win results for customers and the company. Have successfully lead key initiatives that have resulted in enhancements and significant reductions to business operating costs.

EDI /ERP TOOLS, TECHNICAL SKILLS:

EDI Tools: ANSI X12, EDISIMM, Inovis TLE (GXS)

ERP Tools: Oracle 11i E-Business Office Suite, SAP R/3, NetSuite

Miscellaneous: UCCNET, Microsoft Office 2003/2007 (Word, Excel, PowerPoint, and Outlook), Testing Implementation Compliance, Cross Functional Team Processes and Procedures EDI Interface Analysis, Data Synchronization Maintain Test Data Data Tracking

PROFESSIONAL EXPERIENCE:

Confidential

Functional Support Manager

Responsibilities:

• Managed EDI Service Provider integration for a privately owned distributor of sports/exercise equipment
• Researched and identified new EDI Service Provider for client
• Worked with EDI Service Provider to successfully implement and test 30+ Trading Partners
• Coordinated support of customer requirements with third party distribution center
• Created supporting process documentation for client
• Provided training and support to end users
• Project Manager for ERP transition from QuickBooks to NetSuite
• Provided ongoing support for end users
• Created NetSuite reports for end users
• Participated in internal process improvement project

Account Manager

Confidential

Responsibilities:

• Managed EDI software implementation for a local healthcare provider which provides point of care dispensing solutions.
• Transactions implemented 835,837,824

Confidential, Miramar, FL

EDI Manager /Business Analyst

Responsibilities:

• Mapped, tested, and supported multiple transactions sets (810, 812, 850, 856, 860, 865, 940, 945)
• Reduced Compliance fines by 32% ($500k) by implementing Vendor issue reporting process to identify and track violations in Customer Service Level Agreements
• Led nine month EDI integration project for Third Party Logistics (3 PL) for Warehouse Management Systems (WMS) integration for Confidential and Canada
• Assumed leadership of Confidential applications to ensure Customers received product data in compliance with Confidential standards
• Effectively managed EDI analysis, testing, mapping, and transaction implementation for several acquisitions and mergers (Weitech, Belson, Salton)
• Managed multiple EDI support resources
• Accepted special 12 month assignment as Direct Import Manager to support the direct import business with $125M in annual sales
• Managed implementation of new Direct Import programs. Served as key internal link with functional teams such as Supply/Demand Planning, Sales, Customer Care, and internal China affiliates
• Participated in the transition and post implementation support from Oracle 11.I to SAP (result of acquisition of Applica Consumer Products by Confidential )
• Managed project to transition external 3PL support to internal Supply Chain Team in China

EDI Specialist

Confidential

Responsibilities:

• Sole Business Analyst charged with supporting all EDI related activities involving Sales Operations, Finance, AR, Customer Service, and Supply Chain.
• Reported to VP of Sales Operations.
• Gathered requirements from customers, performed the analysis, mapping, testing, and implementation of multiple EDI transactions sets.
• Partnered with IT and internal functional areas to perform business process analysis in the development of new EDI transaction sets and process automation
• Performed error monitoring and issue resolution for all EDI transactions.
• Coordinated error resolution with customers and appropriate functional operations

Business Analyst /EDI/ERP Analyst

Confidential

Responsibilities:

• Reported to VP of Sales Operations. Key strategic member of cross functional project team, contributing to the design and implementation of Oracle 11i.
• Managed resources and supervised all EDI integration, mapping, and testing
• Partnered with IT to develop interface programs supporting integration of data into ERP system
• Provided pre and post implementation support for ERP system conversion
• Created, tested, and implemented 200+ maps for over 100 trading partners

Pricing Program Manager

Confidential

Responsibilities:

• Reporting to Director of Trade Development/VP Sales.
• Directed all customer pricing and exceptions, development and maintenance to support sales and customer service.
• Pricing project team member for implementation of new pricing guidelines into one corporate systemic solution

Confidential, Boynton Beach, FL

EDI Specialist /EDI Coordinator

Responsibilities:

• Reported to EDI Business Manager and supported all EDI related activities.
• Team member responsible for the upgrade and consolidation of EDI systems and infrastructures resulting in an annual cost savings of $1M
• Global Team Member representing the Messaging business on the requirement definition and process development necessary to support the implementation of Oracle order to cash systems