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Personnel Security Specialist Resume

Washington, DC

TECHNICAL KNOWLEDGE:

Programming Language: HTML, Java

Operating Systems: Windows NT, Windows 2003, Windows 2007, Windows XP Servers, VisaCare, Profiler, Core/Config

Applications Software: Adobe, Macromedia Flash, MS Office Suite, MS SharePoint 2007, MS SharePoint 2010, MS SharePoint Developer, MS Outlook, MS Word, MS Power Point, MS Excel, MS Access, TLC

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Personnel Security Specialist

Responsibilities:

  • Assisted with to conducting background checks, process security clearances, conduct criminal or counterintelligence investigations
  • Compiled, analyzed and evaluated the investigative data on each file while preparing an abstract of pertinent information including a comprehensive recommendation pursuant of an individuals' suitability for employment or retention.
  • Developed and researched policy and operational issues in security techniques, methods and practices to meet the changing needs of Confidential in satisfying personnel security requirements and in maintaining control and custody of very sensitive reports

Confidential, Washington, DC

IT Staff Support Analyst

Responsibilities:

  • Possessed a solid understanding of SharePoint features, administration, and security configuration and design for this one month project
  • Ability to write/document requirements rapidly with attention to detail and understanding of underlying information and technical architecture
  • Assisted with the development & administration of Knowledge Management website sites & SharePoint sites for program launch by end of fiscal year
  • Demonstrated, outstanding analytical skills as applied to the critical evaluation of processes/systems against business objectives, including pro - actively identify opportunities for process improvement, simplification and streamlining, and initiative in seeking out and assessing relevant, external best practices
  • Knowledge of the Bank’s technical and operational infrastructure, and ability to interact effectively with Confidential group, and other units on policy and technical issues

Confidential, Reston, VA

Internal Control Tech/Technical Support Analyst

Responsibilities:

  • Assisted with the implementation of the MSP Password Clearinghouse Reset project. Assess risks, document processes, & test controls
  • Assisted with construction & maintenance of the new MSP SharePoint site for Access & Controls
  • Ensured and drafted documentation for MSP Password Clearinghouse Reset project compliant with the Enterprise standards
  • Provide technical support to the Access & Controls team
  • Conduct research for and respond to inquiries from internal and external points of contact
  • Manage a centralized calendar and coordination of password resets across the enterprise
  • Clearly articulated the up and downstream impacts of the password resets
  • Assisted with the creation and implementation of the MSP Password Reset Workflow
  • Track incident tickets and ensure completion of password resets

Confidential, Herndon, VA

Enrollment Consultant

Responsibilities:

  • Prioritize leads available, based on time zones, enrollment availability, lead received time, to make most effective use of calling time relative to sale potential
  • Develop relationships with parents/families as an educational advisor and consultant generating and enhancing interest in various Confidential products and services
  • Understand differences between Virtual Academies(VA), District programs(VSP), private charter schools, home schooling and other product offerings with the ability to describe the differences to potential customers
  • Discern parents/responsible adults and students needs, desires for a education solution and the fit of various program offerings based on location, availability and time of the year

Confidential, Arlington, VA

Program Analyst

Responsibilities:

  • Provided administrative support related to travel, passports, Confidential requests, and day to day functions for overseas deployment to post
  • Constructed, maintained, and updated SMART program Sharepoint sites in relation to course listings and itineraries
  • Edited and created Sharepoint content such as files, documents, and general information for registration at international post location for students and trainers
  • Managed various methods for customization and configuration of web areas within the Sharepoint development, custom permissions, and workflows

Confidential, McLean, VA

Account Manager

Responsibilities:

  • Performed relationship management for internal and external Confidential clients.
  • Coordinated VisaNet support, problem management and system enhancement consultations.
  • Provided client guidance as it relates to VisaNet services, operating/regulations guidelines, integrated billing transaction research and problem status and closure, chargebacks, and other Confidential reporting concerns.
  • Managed operational relationship and fulfilled service support needs for Financial Institutions, Merchants, and Processors.
  • Provided Tier level operational support for clients.
  • Maintained a working knowledge of Confidential services, products, and systems.
  • Coordinated internal resources to accomplish Confidential and customer objectives, ensured processing system performance standards were met and advocated the customer perspective.

Confidential, Arlington, VA

Program Support Assistant

Responsibilities:

  • Provided administrative and technical support for the Construction and Commissioning Division.
  • Demonstrated the ability to write reports, letters, and other documents with recommendations for management requests, activities, and projects
  • Promoted to the Construction Administration Branch ( Confidential ) while supporting the Project Control Engineers on project planning, design, construction and security scopes of work, contract awards in regards to Comprizon, coordinating and tracking program/project efforts, and assisted on the analysis of administrative processes and programs relevant to the division’s mission, enhancement of their efficiency and responsiveness to requirements, and administer them to achieve mission objectives

Confidential, Dulles, VA

Assistant Manager/Customer Service Manager

Responsibilities:

  • Provided quality customer service to clients in regards to rentals, reservations, and returning vehicles assuring overall satisfaction at one of the busiest Confidential
  • Developed excellent communication skills by interacting with customer on issues pertaining to Confidential /Counter Service and managing/supervising Confidential employees relating to employee relation issues
  • Directed the P.M. shift while ensuring all objectives and duties were met.
  • Accounted for daily cash transactions, forecasted the expected location rentals for the following day, made sure all necessary reports/manifests are processed and completed, while finalizing deposits/cash drawers for calculation and preparation

Confidential, Washington, DC

Staff Assistant

Responsibilities:

  • Administered to a variety of tasks in administrative support, updated constituent inquiries, conducted high volume mail sorting, and supported the Systems Support Manager
  • Interacted and collaborated with Legislative Assistants and Legislative Correspondents on a variety of critical issues pertaining to Pennsylvania constituent views and concerns
  • Assisted the Systems Administration branch with technical support in regards to server trouble-shooting, equipment malfunctions, and general PC assistance

Confidential, Washington, DC

Customer Service Specialist

Responsibilities:

  • Performed alongside the Asset Managers within the Fleet Services Division on two accounts
  • Developed time management and multi-tasking skills such as fulfilling requests for customer purchase orders, resolving customer service issues, and processing purchase requisitions for client orders successfully
  • Determined corporate finances regarding customer purchases, inventory, while projecting corporate requirements and managing suppliers

Confidential, Arlington, VA

Sales Associate

Responsibilities:

  • Generated and produced a high level of sales while providing quality customer service and positive customer relations
  • Collaborated with management on a variety of store promotions and displays while assisting with customer service issues
  • My overall involvement with store issues resulted in a top selling store, positive customer relations, and has strengthened my selling techniques

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