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Staff Volunteer Coordinator Resume

New York, NY

PROFESSIONAL SUMMARY:

  • An ambitious Project Coordinator, Gaming Enthusiast, and Entrepreneur with a passion for Technology, Leadership, and Socio - Economic change.
  • Results-Oriented Project Coordinator, with strong technical depth and solid track record in delegating and tracking work progress of the project, coordinating project expectations, onboarding, planning and projecting budgets, daily meetings, contract negotiations, and presentation design and development, in competitive high-tech markets.
  • Responsive and customer-driven; able to build rapport with customers, develop long-term relationships, anticipate needs and make appropriate recommendations.

TECHNICAL SKILLS:

Computer Skills: Microsoft Office Suite 2010 (Outlook, Word, Excel, etc.), MS Project 2010, Podio (CRM), Balsamiq, Mindmeister, SalesForce, QuickBooks, Adobe CS 6 (Photoshop, Illustrator, etc.), Dropbox, Google Drive, SkyDrive. Cisco Network Magic.

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Staff Volunteer Coordinator

Responsibilities:

  • Coordinated and managed over 380 volunteers over a two year period, managing the onboarding process and coordinating all interactions between volunteers and clients.
  • Organized and implemented new strategies by systematizing the operational setup process to increase staff performance, efficiency and client satisfaction.
  • Maintained and improved help-desk records by implementing a new cloud based solution migrating Excel documentation to Google Docs for our help-desk logistics which enabled CFY to deliver rapid response customer service.

Environment:

  • Microsoft Office 2010 (Outlook, Word, Excel, PowerPoint)
  • Google Docs
  • SalesForce

Confidential, New York, NY

Dispute Resolution Mediation Intern

Responsibilities:

  • Coordinated all communications between businesses and consumers in order to resolve transaction errors by applying root cause analysis in order to uncover and eliminate problems.
  • Provide daily documentation and implemented written records that were used by several business units which helped provide transparency in regards to pending problems and ongoing negotiations.
  • Managed, maintained, and closed over 650 active dispute cases between consumers and businesses effectively resolving erred transactions between consumers and businesses.

Environment:

  • Microsoft Office 2010 (Outlook, Word, PowerPoint)
  • Google Docs
  • Blue

Confidential, New York, NY

Founder & Project Manager

Responsibilities:

  • Managed a team of four designers and a programmer for all in-house and client based projects by coordinating internal and external communication with key stakeholders.
  • Implemented Agile methodologies to manage project life cycle; SCRUM & KANBAN.
  • Negotiated, managed, and communicated client’s contract requirements with development team to ensure that all projects are built according to requirements, on time and under budget.
  • Developed internal policies and SOP procedures, created production processes by implementing SaaS and cloud technologies, developed and ongoing development initiatives
  • Facilitated SCRUM based Planning, Sprint Planning, Daily Stand-Ups, Product Demos, and Sprint Retrospectives.
  • Handled project impediments in order for the team to remain productive and on schedule.
  • Coordinated with multiple vendors for web content offerings and hosting.
  • Tested software for defects and prioritized based on level of importance to business and security.
  • Handled all contract execution from start to finish including budgeting, planning, day to day operations, generating reports, social media marketing, and ongoing sales strategies.

Environment:

  • Microsoft Office 2010 (Outlook, Word, PowerPoint)
  • Podio (CRM and Management System)
  • MS Project 2007 (light use) Balsamiq
  • Adobe Creative Suite 6

Confidential, New York, NY

Community Project coordinator & fundraiser

Responsibilities:

  • Organized, Coordinated, and executed services projects by strategically building relationships with several local service organizations for local families.
  • Lead an international team of 5 in organization fundraising efforts by develop new sale strategies for team members to increase sales revenue 12% for local community projects.
  • Handled all light clerical duties, including but not limited to, filing, data entry, etc.

Environment:

  • Microsoft Office 2010 (Outlook, Word, Excel, PowerPoint)
  • File Maker Pro

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