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Network Support Technician Resume

Bethesda Rockville, MD

CAREER SUMMARY:

Offering a diverse background in networking technology troubleshooting and maintenance along with Microsoft and . Accompanied by a professional work ethic, strong attention to detail and an ability to produce top - quality results in deadline driven environments. Currently seeking full time employment in a desktop support, network administration or related position.

TECHNICAL SKILLS:

Microsoft Windows 2003/2008 Pro/Server/Vista/XP installation and configuration, Active Directory administration and design, DNS, DHCP, Routing, Remote Access, TCP/IP and troubleshooting network connectivity, Windows 2003/2008 Network Infrastructure, Windows 2003/2008 Directory Services, Windows 2003 Network Environment, Windows 2003 Directory Services Infrastructure, Windows 2003 Network Security, LAN/WAN, routers, switches, hubs, firewall, fault tolerance, network security, RAM, hard drives, basic network security, server administration and network protocols, Netbackup and Backup Exec Tape backup software

EMPLOYMENT HISTORY:

Confidential, Bethesda / Rockville, MD

Network Support Technician

Responsibilities:

  • Coordinate with vendors when necessary to resolve technical issues
  • Manage queue based requests for technical assistance in accordance with SLA's
  • Created and managed user accounts in AD, Exchange and VOIP phone system
  • Assist with Asset Management; purchasing of hardware and software
  • Troubleshoot end to end networking issues
  • Create and analyze reports for Senior Leadership
  • Responsible for daily, weekly and monthly tape backup Confidential and storage
  • Managed VOIP phone system setup, troubleshooting and client distribution
  • Respond to 2nd level escalations of Help Desk generated tickets
  • Designed and implemented new hunt group options for VOIP phone system
  • Aided in company wide Domain migration
  • Designed and managed scheduling system for coordinated use of company shared services

Confidential, Hanover, MD

Key Operator/Equipment Coordinator

Responsibilities:

  • Managed a fleet of multifunction devices on 3 building corporate campus
  • Inventory and order toner, paper and parts for a variety of Confidential
  • Handle technical support calls from national field offices that require troubleshooting Confidential usage and networking problems
  • Coordinate Confidential moves, installations and removals
  • Track and record up time levels for Confidential fleet then generate efficiency analysis reports
  • Train client users on Confidential usage and advanced functions
  • Perform general maintenance on Confidential
  • Developed remote data collection procedures for Confidential fleet
  • Defined key operator job responsibilities and created policies and procedures for local corporate campus
  • Created and designed print materials for use in corporate and field office users

Confidential, Bristow, VA

Support Technician

Responsibilities:

  • Rack, configure, and image property servers and switches in farm environment
  • Troubleshoot and repair connectivity, hardware and software issues
  • Establish and maintain connectivity through cable runs and spine maintenance
  • Maintain and update database with server/switch information
  • Monitor and update Job Ticket tracking system

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