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It Hardware Technician Resume

Rockville, MarylanD

SUMMARY:

Motivated, personable and dedicated technical support specialist seeking to be a part of a professional team committed to the values of excellence, innovation, and customer service. Adept at analyzing and resolving problems, reliable and detail - oriented, excellent interpersonal skills used to motivate coworkers to meet the demands and challenges of the organization.

PROFESSIONAL STRENGTHS INCLUDE:

  • C ++ Programming Language
  • Java Programming Language
  • HTML Web Programming
  • Visual Basic Script Web Programming
  • Technical troubleshooting
  • Systems Development Life Cycle (SDLC) methodology
  • Server Operating Systems (NT/2003)
  • Desktop Operating Systems (XP/MAC OS X)
  • Microsoft Office 2007 Suite
  • Active Directory, Firewalls, routers, ACL, Subnetting ipv4

EXPERIENCE:

IT Hardware Technician

Confidential, Rockville, Maryland

Responsibilities:

  • Utilized Symantec Norton Ghost software to deployed new desktop images across the network.
  • Upgraded various operating systems and applications with required software updates.
  • Hardware Installation (i.e. Hardrives) on End users Laptops and Desktops.

Technical Support Specialist

Confidential, Columbia, Maryland

Responsibilities:

  • Worked in an Active Directory environment where I assisted the Lead Network Administrator in maintaining all network components such as workstations, printers and servers.
  • Assisted the Lead Network Administrator to Ghost images to workstations and servers utilizing Symantec’s image solution.
  • Troubleshot a variety of problems ranging from user(s) not able to connect to log onto the network, not being to print and problems with their applications.
  • Responsible for the deployment and configuration of network components such as workstations, printers, software, cable and Avaya telephone systems.
  • Provided ad-hoc to users on the various applications managed by the IT department.
  • Responsible for ensuring that Service Level Agreements (SLA’s) were adhered to by coordinating all repairs that had to be made by a third part vendors were done in a timely and efficient manner and in accordance to the SLA guidelines.
  • Responsible for the ongoing maintenance and upgrades to the network by ensuring that all OS and application patches were installed in a timely manner and the network was adequately protected with current up to date Anti-Virus versions and definitions.
  • Provide in-person, telephone and remote support to the user base.
  • Performed any function as needed by the Lead Network Administrator.

Inventory Control Specialist

Confidential, Hanover, Maryland

Responsibilities:

  • Oversaw compliance of receiving practices with established company policies and standards, such as safekeeping of company funds and property, security, and record-keeping procedures.
  • Communicated with central distribution and/or the corporate inventory control department.
  • Processed shipping and receiving functions that affect store inventory by verifying purchase orders and ticketing.
  • Ensured the accurate processing of all returns-to-vendors, chargebacks, transfers and damages based on company policies and procedures.
  • Oversaw floor moves, preparation of merchandise displays and presentations.
  • Ensured timely receipt and distribution of all incoming and outgoing deliveries according to company standards.
  • Helped solve problems and make informed decisions that affect the service, and productivity of the receiving area.

Inventory Associate

Confidential, Burtonsville, Maryland

Responsibilities:

  • Monitored incoming and outgoing packages to identify and sort out hazardous packages.
  • Identified problematic trends and created solutions that resolved customer issues.
  • Completed all necessary paperwork for irregular packages.
  • Performed clerical duties in the mail-unloading department.

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