Network Technical Support Resume

SUMMARY:

An individual with the drive to bring various skills learned through academics, employment and life experience will bring important skills to your organization’s Information Technology Team. s in academics and s such as the Security+, show a proven ability to work hard, learn required material, and perform at an accomplished level and excel in my field. A proven track record in business management shows the ability to lead with a personal and professional dedication to learning cutting edge networking and security technologies.

TECHNICAL SKILLS:

Setting up/Administrating: Computer Networks, HTML, MS Word, Excel, PowerPoint, Windows based Desktop OS Administration (Windows XP, Windows Vista, Windows 7) and technical support, Removal and Installation of computer components, Maintenance, security, and configuration of computer systems and software, Ability install/ program routers, switches, access points, Network Security, Business Management, SQL, Windows Server 2008 (Active Directory, Group/User Policy, Data Backup), server virtualization, 3rd Party Virtual Machines (VMware)Desktop Support, SharePoint, Technical Writing, RACS Ticket software, Avaya Call - master 4 telephone, Cisco Switches, Cisco Routers

WORK EXPERIENCE:

Network Technical Support

Confidential

Responsibilities:

Possess proven troubleshooting Skills
Maintain and Configure Servers (Windows 2008) - Virtualization of Hard Drive; Active directory, Password resets, Group/individual permissions, Assigning services, roles, and features.
Part of a team that was responsible for implementing a plan to reduce ticket queue to be below 1000 tickets.
Troubleshoot and configure Cisco Catalyst 3650 Switch (48 port)
Troubleshoot and configure Lexmark 640/650 printer systems
Troubleshoot and configure Cisco 871 Router
Troubleshoot and maintain various Image Scanners (Honeywell, Symbol, Motorola).
Responsible for installing and maintaining network resources.
Troubleshoot, maintain, and configure workstations
Remote into Windows Platform Systems using Remote Secure Server, VNC (Proprietary VPN Software), and telnet

Network Technician

Confidential

Responsibilities:

Set up private/small business LAN
Perform Router Configuration with assignment of IP addresses
Perform Desktop support and maintenance troubleshooting and remedying issues
Perform updates on network nodes, ensuring proper communication
Maintain e-commerce data ensuring confidentiality of customer information with fast fulfillment of orders

Store Keeper

Confidential

Responsibilities:

Write SQL Queries to find parts for orders and to ensure that orders are filled accurately.
Perform Data entry of order information
Run Database reports
Explain and demonstrate Microsoft Windows applications to employees
Windows 7
MS Office

Transducer Assembler

Confidential

Responsibilities:

Assembled 3d9 - 3v transducers for endo - vaginal ultrasound probe
Accurate assembly of product with close attention paid to the assembly instructions (AI)
Accurately enter tracking data, notations, for non conformance into FoxPro database system.
Query database using SQL for product flow control information
Run database reports for flow history of product.

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