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Technical Support Specialist Resume

Mclean, VA

SUMMARY:

To work in dynamic, professional and enterprising environment this will provide me with the potential for advancement and increased IT skills, decision - making responsibilities through consistent learning under the business and IT leaders.

TECHNICAL SKILLS:

Operating Systems: Windows, NT, 2000, and Novell 4.X, 5.X; familiarity with Linux, UNIX, and Apple.

Experience with: HP, Dell, ZT, Foxconn, Super Micro, SGI etc.

Applications: Microsoft Office Suite Excel, Word, Access, Outlook, PowerPoint AND Active Directory

Hardware: Compaq servers, Confidential servers, HP servers, Gateway servers, building custom PC s, Net screen firewall, Cisco routers, hubs, switches, voicemail, phone switches, RAID, SAN, X86 Architecture, SCSI...

MISC. Skills: TCP/IP Suite, IPv4, IPv6, Knowledge of Various LAN and WAN Technologies, Sub netting, Racking & stacking gear, cable management (Copper/Fiber Optic Testing/Cabling Standards), hot & cold aisle containment etc.

Cabling: Ethernet, Single and Multi-Mode Fiber Copper/Fiber Optic Testing/Cabling Standards, CX4, ca5e, Cat 6

Core OS Services: ssh, telnet, ftp, nfs, dns, dhcp, samba, ldap, cvs

EXPERIENCE:

Confidential, Mclean, VA

Technical Support Specialist

Responsibilities:

  • Phone and ticket support.
  • Performance Management/Troubleshooting.
  • New Account Setups, RMAs/inventory assistance and D Confidential Center facility work such as racking & stacking gear, cable management (Copper/Fiber Optic Testing/Cabling Standards), hot & cold aisle containment etc.
  • RAID, SAN, x86 Architecture, SCSI etc.
  • Boot Process GRUB/LILO, File Systems Network device and protocol configuration, and Directory Structure.
  • Base Operating System Install, Scripting: Perl, Python, Bash
  • Monitoring and troubleshooting UNIX, Linux, BSD and NT servers and network.
  • Troubleshooter and resolved desktop support issues.

Confidential, Washington, DC

Technician

Responsibilities:

  • Connects customers’ home video entertainment equipment, including, but not limited to, “picture-in-a-picture,” home theater, surround sound and more.
  • Explain to customers how equipment is used in an easy-to-understand manner.
  • Installing, upgrading and troubleshooting internet, phone and video issue.
  • Installing and upgrading cabling system (fiber, ca5e, Cat 6…)

Confidential, Springfield, VA

Contractor

Responsibilities:

  • Represented the company at site meetings.
  • Installing and troubleshooting all electrical issues.
  • Upgrading and installing system software.

Confidential, Springfield, VA

Sales Associate

Responsibilities:

  • Assisted supervisor with special projects.
  • Providing a good customer service by greeting customer and educating customer to the product and how to install and repair it.

Confidential

Technical Support

Responsibilities:

  • Troubleshooting and resolving desktop support issues.
  • Maintained the up to date operating procedures inside the IT department.
  • Created user accounts and managed access control of desktop and Network applications.

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