Technical Support Specialist Resume Mechanicsville, VA - Hire IT People

PROFESSIONAL OBJECTIVE:

Seeking challenging opportunity to apply skills and experience in Technical Services: Technical Support/Helpdesk, Technical/Software Trainer, Jr. Network Engineer.

SUMMARY:

Solutions oriented IT professional in Business Management and an Confidential in Computer Networking with a verifiable record of outstanding performance.
Established reputation for reliability, hard work, commitment, teamwork, user relations, troubleshooting, and problem resolution.
Ability to create materials and have strong technology background
Ability to work comfortably in classroom and one - to-one environments
Maintain good relationships with students
Ability to work independently or as a team member
Ability to generate clear and precise comments on presentation, readability and reusability of code
Possess positive attitude and ability to meet customer requirements
Strong organizational and preparation skills

TECHNICAL SKILLS:

Desktop Software: MS Office Suite - Word, Access, Excel, PowerPoint, Outlook; Visio

Operating Systems: MS Server 2000/2003/2008 ; MS Windows 2000/XP/Vista/7; NT 4.0

Computer Manufacturers: Dell, HP

Bowling Center Enterprise Management Software: Boss, QUBICA (proprietary)

POS Software: Micro$ale, Air Force 1876, QuCad, QTouch

Networks: LAN/WAN, Wireless

Networking Software: Cisco, VPN, PC Anywhere, VNC, GoToMyPC, Team Viewer

Network Tools: Cisco Configurations, VoIP, Fluke 4000

Telecommunications Software: Cisco Hi-Path

Enterprise Security Software: Sonic, Pix, BlackIce, Kaspersky, McAfee, Norton

Enterprise Security Hardware: Cisco, Firewall, Sonic Firewall

Network Administration Software: MS Active Directory Classroom, MS Exchange Server -classroom

Help Desk Ticketing Software: Applix, MS CRM

Customer Relationship Management Software: MS CRM

System Administration: POS Systems, Air Force 1876, QuCad, QTouch

Network Design and Installation: IEEE LAN/WAN WLAN Standards, Fiber Optics, CAT 5E

EXPERIENCE HIGHLIGHTS:

Confidential, Mechanicsville, VA

Technical Support Specialist

Responsibilities:

Offer step-by-step solutions to customers with hardware and software issues
Handle customers with utmost respect while addressing their problems in their cubicles and personal offices.
Maintain contact with the Client while the work is being handled, and conduct a ‘POST-Correction’ call to ensure that the client is pleased and satisfied.
Maintain detailed records of issues - both when the problem is reported and after a resolution has been achieved
Responsible for quick diagnostics and IT repair.
Delegate incoming requests for service to various help desk and desktop support personnel
Handle all incoming calls from Customers with grace, Confidential ce and professionalism relating to desktops and laptops, printers and networking.
Help incoming callers with problems relating to Microsoft word, EXCEL, PowerPoint,
Work with customers to repair PC, laptop, and peripheral equipment by isolating faulty subassemblies and perform subassembly replacement.
Worked extensively with Windows 7 computers and software
Responsible for taking care of issue logs in the defect
Compose pamphlets for end-users, detailing step-by-step troubleshooting instructions for common hardware and software problems
Maintain software quality by conducting routing system inspections and performing patch management as necessary
Worked on devices such as desktop, tablet, and other mobile devices
Responsible for taking care of networking issues, privileges, passwords and access levels
Resolve issues relating to password, and re-setting login IDs, etc.
Helping clients with Network connectivity problems.
Using a TICKET TRACKER system for ticket tracking
Selected to manage numerous special projects (over more tenured and experienced peers due to established record for exceeding expectations, technical knowledge, attention to detail, and interpersonal skills.
Established reputation as a highly effective troubleshooter and team player.

Confidential, Richmond, VA

Item Processor

Responsibilities:

Closely monitored automated processes and corrected exceptions.
Administered check balances for accuracy on all processed jobs.
Coached and trained new hires on operating practices and procedures.
Recognized for flexibility and eagerness in taking on additional responsibilities and shifts.

Confidential, Glen Allen, VA

Computer Technician

Responsibilities:

Designed, installed, and provided on-call support for a large volume of backbone infrastructures, i.e., CAT 5/5E/Fiber Optic cabling and computer closets (switches & routers).
Troubleshot and repaired network connection issues, i.e., broken jacks, break tracing, etc. using Fluke 4000 diagnostic equipment.
Consistently earned performance bonuses for both quality and quantity of work completed.
Successfully completed all assigned projects by established deadlines.

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Technical Support Specialist Resume

Mechanicsville, VA

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