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Manager Of Implementation And Training Resume

SUMMARY:

  • To obtain a challenging position in Healthcare as an EMR clinical/ project analyst in order to add value and utilize my years of experience within a growth - oriented company that provides opportunities for advancement and development.
  • In-depth experience and understanding of clinical workflow.
  • Excellent communication skills, both written and spoken.
  • Communication skills on technical information with all levels of management and end users.
  • Experience developing EMR templates, documents, and work flow analysis.
  • Strong organization, time management, analytical and problem solving skills
  • Vast experience of executing implementation and large scale training plans.
  • Familiarity with information systems implementation projects in both a technical and non-technical role.

PROFESSIONAL EXPERIENCE:

Manager of Implementation and Training

Confidential, MD

Responsibilities:

  • Provides on-site training at medical facility on software applications to implement new release of information (ROI) process.
  • Initiates pre go live calls with client for technical setup, workflow discussion, policy & procedure review, and ROI Online configurations.
  • Interfaces with client IT department to install software applications required to interface with all electronic medical record systems (EMR’s).
  • Responsible for scheduling follow up calls for additional training and improving workflow efficiencies.
  • Develop workflow processes, trains medical records staff and provides training on software application.
  • Cultivates positive work relationship with clients.
  • Create and update training material to reflect current implementation practices and platform enhancements.
  • Create self-paced training modules via Confidential for corporate training requirements.
  • Able to resolve technical and operational issues independently.
  • Provides remote technical support after initial implementation phase is completed.

Practice Liaison / Senior Trainer

Confidential, Fulton, MD

Responsibilities:

  • EMR software training of direct care and support staff
  • Testing of new versions of software
  • Primary support services for EMR users.
  • Acts as a liaison between EMR end users and Next Gen RCM IT support staff
  • Create Training Material to assist end users for modules.

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